Aug 2025 – Jan 2026 · 5 mos

May 2022 – Jul 2025 · 3 yrs 2 mos · Texas, United States · Remote

• Maintained and expanded Elixir-based systems supporting real-time logistics operations, designing high-throughput telemetry pipelines and integrating AI tools for anomaly detection and supply chain optimization. Drove adoption of structured logging and distributed tracing using Telemetry and OpenTelemetry, and collaborated across hardware, ops, and analytics teams to deliver mission-critical fleet visibility tools and route optimization models that reduced latency and improved resource utilization by over 25%.

Aug 2021 – Apr 2022 · 8 mos · Remote

• Led backend efforts on an Elixir-based telematics platform acquired by AAMP Global. Successfully created and executed a plan to significantly improve reliability, eliminate controllable downtime, and decouple the monolith into deployable services that accelerated the release cycle. Resolved critical backlog issues, implemented robust telemetry and metrics, and developed services for aggregating real-time location and event data, orchestrating multiple asynchronous processes while reducing customer-facing latency.

Jan 2018 – Jul 2021 · 3 yrs 6 mos

• Led backend development of internal CRM, support, and KPI reporting systems in Elixir, while modernizing legacy platforms and implementing automation tools that significantly improved operational efficiency. Introduced CI/CD practices, collaborated with stakeholders, and ensured new features aligned with business performance goals.

Nov 2014 – Jan 2018 · 3 yrs 2 mos

• Conducted research, QA, testing, and implementation of new features, services, and hardware. Advocated for and implemented a QA automation pipeline using Selenium and Python. Delivered ongoing maintenance, bug fixes, and infrastructure improvements across internal and customer-facing systems.

Jan 2013 – Nov 2014 · 1 yr 10 mos

• Provided client facing technical support and training. Assist in design and implementation of custom phone routing for client VoIP system. Troubleshoot and resolve client reported problems such as call quality, misconfigured local networks and carrier outages. Configure and implement custom configuration of Polycom devices.

Jan 2010 – Sep 2012 · 2 yrs 8 mos

• Diagnostics and repair of mobile technology, including troubleshooting hardware and software across
• multiple mobile platforms, focus on the resolution of customer issues Responsible for educating and
• training team members in the newest handset and software versions. In charge of daily and weekly
• inventory management and working closely with team members to reduce inventory shrinkage.

Jan 2009 – Jan 2010 · 1 yr

• On-Site, In-store and over the phone, system support for consumer client base. Repair and diagnostics
• across all major computing platforms. Extensive use of command-line tools for software troubleshooting
• and virus removal. Placed in a leadership role which included tracking and managing sales of software and
• hardware.