Dec 2022 – Sep 2024 · 1 yr 9 mos

• Ensure continuous and uninterrupted operation of open digital banking services and payment platforms within agreed service levels framework.
• Conduct testing, deploy and integrate application/services on Enterprise Service Bus (ESB)
• Provide support and troubleshoot production incidents
• Participate in system restoration for Disaster Recovery exercises
• Provide operation reports and analysis on critical services
• Collaborate with Development Team and Vendors on production issues

Jul 2021 – Mar 2023 · 1 yr 8 mos

• Provided technical application support and customer management for Micro Focus Content Manager and IDOL (Intelligent Data Operating Layer) Server Enterprise Search and meaning-based for Blue Chip companies, government agencies and Audit firms.
• Troubleshot users' issues regarding Micro Focus Content Manager integration with cloud services (Azure, AWS)
• Handled, diagnosed and resolved incident requests about software and configuration issue in big data tools, multi-platform (Window and Linux) applications within face-paced environments.
• Collaborated with Senior engineers and system integrators to support complex deployment projects
• Contributed to documented, and published best practice methods, technical articles on big data solutions, ensuring customer success, satisfaction, and referenceability.
• Clearly communicated technical concepts to internal and external audiences.

Jun 2019 – Jul 2021 · 2 yrs 1 mo · Lagos State, Nigeria

• Configured Microsoft and Linux Servers and PCs for centralized and distributed document management and workflows
• Provided technical support in resolving hardware and software issues with Document Management (Printing, Scanning, and Copying)
• Provided training for clients on document management and basic maintenance of Konica Minolta Multi-function Printers (MFPs)
• Supported sales drive in convincing customers of superiority of the Konica Minolta brand of MFPs
• Managed and kept track of clients' Document Management issues through ticketing system

Jun 2018 – Mar 2019 · 9 mos · Nigeria

• Designed and managed user-friendly websites for subsidiary ventures, resulting in 20% increase in sales
• Provided email and PC technical support to users
• Participated in training youths and business owners on digital marketing solutions and computer programming
• Researched on Smart City integration in developed countries and supported the bid submittals for the Federal Government Smart City request for proposals (RFP)
• Participated in developing Public Relations strategies for government agencies

Jan 2018 – Apr 2018 · 3 mos · Lagos, Nigeria

• Provided cutting edge computer network services including structured cabling for data and voice points
• Provided technical support on-site to resolve faulty network devices -nodes and hosts
• Carried out installation configuration of Cisco switches. patch panels and network racks
• Performed backbone cabling for GT Bank project (Victoria Island).
• Assisted in providing technical support for IP cameras in Nigerian Breweries, Iganmu facility

Oct 2015 – Dec 2015 · 2 mos · Lagos, Nigeria

• Collaborated with the Service team to install, configure, and maintain Xerographic machines
• Managed customers after-sales complaints and service requests