Feb 2024 – Dec 2025 · 1 yr 10 mos · On-site

• Ensure strict compliance with regulatory requirements by continuously reviewing and aligning procedures.
• Proactively identify gaps and recommend procedural changes by collaborating with business analysts, ensuring processes remain up to date and efficient.
• Work closely with the product management team to enhance systems and resolve logic mismatches that may impact data integrity.
• Conduct detailed walkthroughs of loans selected by OCC regulators ensuring transparency and accuracy in reporting.
• Train and mentor new employees ensuring adherence to compliance procedures, addressing doubts and providing timely feedback to enhance their performance.
• Drive process improvements by engaging with upstream teams, analyzing data accuracy issues and implementing solutions to enhance reporting quality.
• Risk management & escalations - identified potential compliance risks and escalate proactively.
• Conduct periodic internal audits to ensure ongoing compliance and process efficiency.
• Prepare RCSA for the team on a monthly basis.

Jan 2019 – Feb 2024 · 5 yrs 1 mo · On-site

• Cross trained in multiple teams and assisted the teams when the volumes rises
• Preparing standard operating procedures (SOPs)
• Trained and mentored new joiners
• Identifying and escalating any policy and procedural changes and revise the structure

Aug 2016 – Jan 2019 · 2 yrs 5 mos · On-site

• Maintaining and reviewing client documents
• Preparing and documenting reports
• Supporting the underwriters by segregating various client documents as this helps them with their analysis and review
• Managing the ad-hoc requests received from the underwriters and processors in a timely manner
• Assisting the team in clearing volumes and backlogs
• Supporting other sub-processes of the team as and when required