David Merrett — Associate Consultant

With over 13 years of experience in ServiceNow development and implementation, I currently work as a Lead ServiceNow Consultant at Duco Limited. My role focuses on delivering tailored ServiceNow solutions, specializing in IT Service Management (ITSM), Common Service Data Model (CSDM) 5.0, and Strategic Portfolio Management (SPM), while ensuring optimal customer experience and technology usability. Committed to enhancing workflows and streamlining processes, I leverage my expertise in the ServiceNow platform, Active Directory, and vulnerability response. With certifications including ServiceNow Administrator and ITIL® 4 Foundation, I am dedicated to empowering organizations to achieve operational excellence and leveraging technology to improve the way work gets done.

Stackforce AI infers this person is a ServiceNow expert in IT Service Management and process optimization.

Location: Adelaide, South Australia, Australia

Experience: 24 yrs 3 mos