David Morgan

Operations Associate

Shrewsbury, England, United Kingdom24 yrs 9 mos experience
Highly Stable

Key Highlights

  • Over 20 years of experience in operations management.
  • Proven track record in driving performance and efficiency.
  • Strong leadership style focused on empowerment and development.
Stackforce AI infers this person is a seasoned operations manager in the retail and hospitality sectors.

Contact

Skills

Core Skills

OperationsCustomer Service Management

Other Skills

KPI ReportingWorkforce PlanningTeam PerformanceLeadershipTelematicsEmployee EngagementContinuous ImprovementCost ControlP&L ManagementDuty ManagementRegulatory ReportingProfit & LossFleet MaintenanceEasily AdaptableKey Performance Indicators

About

I am a confident, highly resourceful, and reliable manager with over 20 years of experience in operations and licensed retail management.  I have a proven track record in driving performance, improving efficiency, and consistently exceeding sales and service expectations. With a strong personal drive and commitment to operational excellence, I thrive in fast-paced environments where organisation, time management, and sound decision-making are essential to success. Throughout my career, I have demonstrated an ambitious and adaptable approach, embracing change and continually seeking opportunities to grow and develop new skills. I am self-motivated, proactive, and equally effective when leading teams or working independently.  My leadership style focuses on empowerment and development — I take pride in mentoring and supporting colleagues to reach their full potential and contribute meaningfully to team success. I build strong relationships with customers, colleagues, and stakeholders at all levels, including senior leadership and external partners.  I communicate with clarity and professionalism, ensuring collaboration and accountability in every project I undertake. As a dependable and enthusiastic manager, I bring analytical thinking, problem-solving ability, and a genuine passion for excellent customer care. I look forward to contributing to an organisation where I can add value through my experience, energy, and commitment to delivering outstanding results.

Experience

24 yrs 9 mos
Total Experience
16 yrs 2 mos
Average Tenure
8 yrs 7 mos
Current Experience

Royal mail

2 roles

Customer Operations Manager

May 2022Present · 4 yrs

KPI ReportingWorkforce PlanningOperationsCustomer Service Management

Delivery Manager

Oct 2017May 2022 · 4 yrs 7 mos

KPI ReportingWorkforce PlanningOperationsCustomer Service Management

Jd wetherspoon

Pub manager

May 2001Jul 2017 · 16 yrs 2 mos

KPI ReportingWorkforce PlanningOperationsCustomer Service Management

Education

Corndel

Chartered Manager Degree

Sep 2024Jun 2027

University of Chester

Higher National Diploma

Jan 1999Jan 2002

Stackforce found 100+ more professionals with Operations & Customer Service Management

Explore similar profiles based on matching skills and experience