Nov 2018 – Apr 2020 · 1 yr 5 mos · Austin, Texas

• Developed, maintained and implemented managed travel program services for fifteen corporate and university accounts with annual spend of $5MM-$20MM. Responsible for client retention, identifying opportunities for additional services and presenting quarterly and annual business reviews with key stakeholders. Daily communication with accounts to resolve issues, address opportunities and advise updates and changes within travel industry. Collaborated with internal teams on technology, accounting and reporting solutions for clients.

Sep 2014 – Aug 2018 · 3 yrs 11 mos · Seattle, WA

• Managed $25MM travel program for high net worth family foundation and company owned enterprises to support philanthropy programs, professional sports teams, real estate, museums, and special events. Managed a formal RFP for travel management company services, negotiating contract and establishing KPI’s; established dedicated advisor team and VIP services. Integrated Concur travel/expense and corporate card program. Established T&E policy and measured compliance with data sources for identifying cost savings/avoidance. Developed preferred supplier program with airlines, hotels, ground transportation, cruise lines and venues. Integrated global travel risk program with Security team providing safety and reporting data in real time. Advised and collaborated with executives and event planners in creating highly visible and memorable events for owners and guests, partnering with preferred suppliers and integrating Cvent automated attendee registration tools and reporting. Provided pet travel assistance to the owners by establishing a data repository of worldwide veterinarians and domestic/international pet entry requirements. Maintained pet passports and coordinated travel arrangements with TMC and internal flight team for secure and safe pet travel.

Jun 2011 – Feb 2013 · 1 yr 8 mos · Seattle, Washingon

• Led sourcing, procurement and management of travel and meetings services with annual spend more than $25MM at a biomedical company with 1500 employees in 4 offices in the U.S. Oversaw the travel management company for agency services; sourced and implemented Concur travel/expense and integrated a corporate card program. Leveraged data to negotiate preferred vendor program for TMC, air, hotel and ground services. Meeting services included venue sourcing and site selection for quarterly, annual sales meetings; annual shareholder meeting and physician/patient hosted programs.

Sep 2010 – Jun 2011 · 9 mos · Santa Ana, California, United States

• Managed $25MM travel and meetings program for education sector with 15,000 employees in 115 campuses in the U.S. and Canada. Successfully managed a formal RFP process and internal review for travel management company services. Implemented Concur travel/expense and integrated corporate card program. Developed preferred vendor programs with airlines, hotels ground transportation and travel management company. Established T&E Policy and data analysis and reporting for compliance, budget and travel program enhancement opportunities. Collaborated with executive team for quarterly and annual sales meetings ranging in 50-1K attendees for sourcing and contracting purposes and coordinating travel arrangements with designated travel management company.

Apr 2009 – Nov 2009 · 7 mos · Bellevue, Washington, United States

• Managed daily operational performance of three outsourced call centers in the United States and Philippines for domestic and international corporate travel customers. Oversaw and reported on call center statistics including number of calls, speed of answer, hold times and KPI’s. Engaged regularly with site supervisors on escalations resulting in interaction with customers. Presented quarterly business reviews with top clients to review performance and program initiatives.

Sep 2002 – Feb 2009 · 6 yrs 5 mos · Seattle, Washington, United States

• Managed $65MM global travel and strategic meetings/events program for retail coffee company with 100,000+ employees and 10,000 travelers. Consolidated travel with two travel management companies, developed VIP service desk and implemented corporate card, online booking and Concur expense in North America, Europe, Hong Kong and China. Developed global T&E Policy and provided travel and expense reporting data to all regional offices. Identified and negotiated preferred airline, hotel and ground transportation contracts. Integrated traveler tracking program for safety and security purposes in collaboration with Global Starbucks partner and asset protection team. Consolidated meeting planning, sourcing, contracting, registration technologies and supervision of internal meetings team. Developed global meetings policy and use of preferred suppliers. Collaborated with internal teams on sourcing and contracting for convention center, venues, hotels, CVB’s and DMC’s for regional, national and global sales conferences ranging from 50-5K attendees.