Apr 2025 – Present · 1 yr 2 mos · Gurugram, Haryana, India · On-site

• Building a global partner ecosystem for augmentation, AI and emerging technologies across key international markets
• Product-led growth across India and US accounts by unlocking new GTM motions and revenue opportunities
• Established data-driven partnerships and collaborations to reduce TAT and improve efficiency across core business operations
• Leading operations and growth strategy for global markets, owning churn management, data-backed partner alignment, and performance governance
• Spearheaded development of AI-enabled partner platforms to automate workflows and streamline end-to-end operations
• Championed cross-functional process improvement and standardisation to enhance scalability, consistency, and execution excellence

Apr 2023 – Apr 2025 · 2 yrs · Gurugram, Haryana, India · On-site

• Built structured client support and escalation frameworks with defined metrics, significantly reducing resolution times and operational delays
• Identified and forecasted emerging market opportunities across enterprise verticals through strategic analysis and demand signals
• Owned end-to-end NPS strategy and execution, driving feedback loops, stakeholder accountability, and continuous improvement to strengthen client loyalty and long-term retention

Aug 2022 – Apr 2023 · 8 mos · Gurugram, Haryana, India · On-site

• Owned end-to-end planning and delivery for a multi-domain portfolio, with a sharp focus on revenue growth and commercial outcomes
• Leveraged delivery and project data to improve customer satisfaction, drive cross-sell and upsell opportunities, and elevate team performance
• Served as the connective layer between sales, delivery, and product teams to enable seamless account growth and execution
• Designed clear handoff and governance processes to eliminate miscommunication and reduce delivery delays
• Led and developed a team of 5+ members, strengthening ownership, accountability, and execution speed

Nov 2021 – Aug 2022 · 9 mos · Gurugram, Haryana, India · On-site

• Drove end-to-end delivery of complex digital, software, and ERP initiatives, strengthening client retention, enabling repeat engagements, and consistently meeting delivery milestones and stakeholder expectations
• Established scalable delivery playbooks and SOPs that accelerated execution, improved team autonomy, and standardised delivery across emerging technology domains
• Translated ambiguous client requirements into well-defined initiatives with clear deliverables, building structured roadmaps, PRDs, BRDs, and technical documentation through strong cross-functional collaboration and technical acumen