Debajit Das

Operations Associate

Gurugram, Haryana, India1 yr 1 mo experience

Key Highlights

Strong expertise in customer experience management.
Proven track record in operational efficiency.
Hands-on experience in sales and business development.

Stackforce AI infers this person is a Customer Experience and Operations specialist in the Food Delivery industry.

Contact

Skills

Core Skills

Customer ExperienceOperationsSales Management

Other Skills

Customer Relationship Management (CRM)Quality & Process AnalysisFinance & Payments OperationsOperational CoordinationNetworkingTime ManagementBusiness StrategyPersonal DevelopmentPersonal TrainingTeamworkData ManagementDirect SalesCommunicationSales & MarketingBusiness Development

About

I am a management graduate from Christ University, Bengaluru, holding a Bachelor of Business Administration (BBA) with dual specializations in Finance and International Business. I currently work in Customer Experience and Real-Time Operations at Zomato My academic background and hands-on experience have strengthened my interest in Logistics, Supply Chain Management, Sales, and Marketing, particularly in roles that require operational efficiency, customer-centric thinking, and data-driven decision-making. Outside of work, I enjoy playing football and watching critically acclaimed films.

Experience

1 yr 1 mo

Total Experience

1 yr 1 mo

Average Tenure

1 yr 1 mo

Current Experience

Zomato

Associate

May 2025 – Present · 1 yr 1 mo · Gurugram, Haryana, India · On-site

Customer Delight & Real-Time Operations: Spearheaded real-time customer experience escalations concerning order fulfillment, delivery delays, cancellations, and service issues in a dynamic, SLA-driven environment, ensuring swift and effective resolutions.
Quality & Process Analysis: Collaborated with the QA team to conduct agent quality checks and analyse Zomato chatbot performance, contributing to improved automation and resolution accuracy.
Finance & Payments Operations: Worked with the Finance team to resolve refunds, payment failures, and settlement issues, ensuring accuracy and timely closure.
Key Projects: Drove key initiatives such as IRCTC food delivery, VIP Delivery, and WIMO handover projects, guaranteeing priority handling and seamless operational coordination.
Training & Onboarding Support: Assisted the Training team by front-lining and onboarding recruits, enabling faster ramp-up and adherence to operational standards.

Customer Relationship Management (CRM)Quality & Process AnalysisFinance & Payments OperationsCustomer ExperienceOperations

Vikas janahitha trust (ngo)

NGO

Apr 2023 – May 2023 · 1 mo · Bengaluru, Karnataka, India · On-site

Throughout my internship at The Vikash Janhitha Trust, I took part in several initiatives aimed at improving the lives of rural residents. This entails giving engaging talks to neighbourhood schools, raising awareness of the transformative potential of education, conducting cleaning and sanitation workshops, planning field trips and cultural exchanges, and more. With the use of these programmes, we were able to inspire ambitions, boost community members' confidence, and effectively close educational gaps. Furthermore, our activities broadened participants' horizons, fostered personal development, and enhanced hygiene and healthy practices.

NetworkingTime Management

Metvy

Business Development and Sales Associate

Jun 2021 – Aug 2021 · 2 mos · India

Direct calls & lead generation: Developed strong cold calling skills, resulting in a few qualified leads per week.
Customer relationship building: This also helped Built and maintained positive relationships with the qualified leads.
Sales cycle management: Successfully navigated all stages of the sales cycle, from prospecting to closing.

Sales ManagementBusiness Strategy

The jurni

Campus Ambassador

May 2021 – Jun 2021 · 1 mo

Helped the media house to gain more popularity and exposure in the northeast region.
Also helped the team to gain followers through social media marketing.