Sep 2023 – Jan 2024 · 4 mos

Aug 2022 – Aug 2023 · 1 yr

Feb 2019 – Aug 2022 · 3 yrs 6 mos

• Hired for and built a high-performing team of technical writers focused on hardware, software, and API documentation.
• Managing a team of developers focused on developing tools and scripts for publishing and automation, an author who documents internal processes and tools to help improve developer productivity, and a publishing specialist whose mandate includes publishing and coordinating translation activities.
• Administering repositories in GitHub and tools such as Acrolinx, and Content Fusion.
• Mentoring authors both within and without the team.
• Partnering with other application teams to move the hardware specifications to the platform team’s centralized data lake for increased flexibility and ease of use.
• Performing the role of a product manager for the product specifications database.
• Partnering with teams of technical program managers, product managers, engineers, and designers to improve both user experience and data manageability for hardware specifications and documentation on the support portal.
• Implementing automated quality checks for hardware specifications in the absence of a strict schema.
• Guiding team members on process improvements, goal setting and achievement, and career development.

Feb 2018 – Feb 2019 · 1 yr

Feb 2015 – Jan 2018 · 2 yrs 11 mos

May 2014 – Feb 2015 · 9 mos

May 2013 – Apr 2014 · 11 mos · Bangalore

• Manage technical documentation deliverables for a version 1.0 big data application called Vibe Data Stream, from planning, research, product testing, and content design and development, through final production.
• Generate API and document an SDK for Vibe Data Stream and other Ultra Messaging products.
• Document how-to articles.
• Rewrite and redesign documentation from acquisitions.
• Effectively represent the documentation team in various meetings involving developers, product managers, and testing teams.
• Perform competitive analysis.
• Enhance the documentation, across various deliverables, to address customer requirements.
• Review the user interface and provide feedback on design, UI text, functionality, and usability.

Oct 2011 – May 2013 · 1 yr 7 mos

• Wrote configuration guides, deployment guides, troubleshooting documents, FAQs, release notes, and online help for traffic management features, application management features, cloud orchestration features, and NetScaler policies. Involved planning, research, competitive analysis, product testing, content design, and production.
• Evaluated Support cases and enhanced the documentation, across various deliverables, to address customer requirements.
• Participated in content council meetings and collaborated with other content delivery teams such as Education, Knowledge Base, and Readiness.
• Reviewed the NetScaler user interface and provided feedback on UI text, functionality, and usability.
• Provided content edit and copy edit support.
• Mentored junior writers and new hires (junior and senior) with content development, tools, technical training, and peer reviews.

Oct 2010 – Oct 2011 · 1 yr

• Wrote configuration guides, release notes, and online help for traffic management features, application management features, and NetScaler policies. Involved planning, research, competitive analysis, product testing, content design, and production.
• Reviewed the NetScaler user interface and provided feedback on UI text, functionality, and usability.
• Provided content edit and copy edit support.
• Created how-to videos for internal and external customers.
• Mentored junior writers and new hires (junior and senior) with content development, tools, technical training, and peer reviews.

May 2009 – Oct 2010 · 1 yr 5 mos

• Wrote configuration guides and Quick Start Guides for hardware installation.
• Wrote configuration guides, release notes, and online help for application management features and NetScaler policies. Involved planning, research, competitive analysis, product testing, content design, and production.
• Reviewed the NetScaler user interface and provided feedback on UI text, functionality, and usability.
• Provided content edit and copy edit support.

May 2008 – May 2009 · 1 yr · Bangalore

• 1. Client: Various client processes at Symphony Services
• Reviewed and edited technical documents from various client projects.
• Discussed documentation standards with writers and recommended improvements.
• 2. Client: Tier Technologies
• Interacted with the client, understood requirements, and acquired information.
• Updated and delivered client documents (by using Adobe FrameMaker 8.0).
• 3. Client: Computer Associates
• Developed a product guide for the CA Clarity SharePoint Integration application.
• Created and documentation plan and defined a structure for the product guide.
• Regularly interacted with the developers and the client and gathered requirements and information.

Feb 2007 – Aug 2007 · 6 mos · Bengaluru, Karnataka, India

• Environment: Remedy 6.3 and SQL Server 8.0
• Project: Remedy QA Automation
• Interacted with the project manager and gathered requirements.
• Analyzed, designed, developed, tested, and implemented software modules for the project.