Sep 2016 – Mar 2018 · 1 yr 6 mos · Bangalore

Jun 2014 – Aug 2016 · 2 yrs 2 mos

Aug 2013 – May 2014 · 9 mos

• Recruitment, Business Development, Vendor/Client Management, Internal Training

Dec 2011 – Jun 2013 · 1 yr 6 mos · Bangalore

• 1. Write and place professional and effective job advertisements to attract candidates.
• 2. Use marketing tools to generate business and source candidates.
• 3. Source, develop and manage candidate relationships within chosen competency.
• 4. Qualify candidate suitability for current or future vacancies/clients, through
• questioning and referencing. Following best practice.
• 5. Qualify client suitability for current or future vacancies/relationship, through
• questioning and gaining the essential commitment to effectively manage the
• recruitment process with all parties needs in mind. This will include relevant client
• meetings. Following best practice.
• 6. Match and deliver candidates to job vacancies to Krizalis’s delivery targets.
• 7. Maintain and develop current client relationships to ensure that at all times they
• receive the best service possible and to maximize business opportunity.
• 8. Work with colleagues to ensure the maximum opportunity to generate revenue is
• achieved.
• 9. Be able to use in-house IT system to generate candidates, clients and marketing
• material to a professional standard, in line with our Quality management
• standards
• 10. Strive to achieve maximum revenue for Krizalis through effective objection
• handling and negotiation in line with company policy.
• 11. Manage recruitment process from start to finish with both Client and Candidate.
• 12. Deal with client/candidate queries and take ownership to follow up and ensure
• dealt with efficiently.
• 13. Manage placed candidates contracts and maintain client relationships with active
• contractors and placements.

Apr 2011 – Sep 2011 · 5 mos · Bengaluru Area, India

• Instilling a marketing led ethos throughout the business
• 1. Researching and reporting on external opportunities
• 2. Understanding current and potential customers
• 3. CRM
• 4. Developing the marketing strategy and plan
• 5. Management of the marketing mix
• 6. Managing agencies
• 7. Measuring success
• 8. P&L
• 9. Ensuring timely delivery
• 10. Developing guidelines
• 11. Making customer focused decisions

Apr 2011 – Sep 2011 · 5 mos

• Nextlext LLC provides a consolidated suite of services that connects the right investors to the right inventors.

Dec 2009 – Mar 2011 · 1 yr 3 mos

• Provide comprehensive support to law firms that covers legal, paralegal and secretarial services across US and Canada through outsourcing to qualified lawyers in India.

Aug 2008 – Oct 2009 · 1 yr 2 mos

• Developing and implementing business promotional strategies for various businesses and trades across Australia.

Mar 2003 – Jul 2008 · 5 yrs 4 mos

• Team Leader – Operaions.
• Responsibilities include managing, mentoring and monitoring a team of 15 CSR’s, handling escalations, client interactions, C-SAT Analysis for an inbound program Experienced in handling both NA and APAC regions.
• Current process involves new and existing McAfee customers calling in for new/renewal of subscriptions, sales enquiry, refunds, technical support, additional licenses and other customer service issues.
• Duties include:
• Ensure quality in every inbound call taken so as to achieve customer and client satisfaction. Monitor interaction between staff and callers to ensure quality assurance standards. Meet and exceed Client and 247 Business Objectives as per the agreed Service Levels. Work with other processes effectively and ensure that the goals and actions are aligned with the planned business objectives of the organization. Co-ordination with support functions.