Deepanshu Tiwari

Operations Associate

Lithuania8 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Led VIP Support division across multiple global markets.
Built and managed high-performing bilingual teams.
Implemented innovative CRM strategies to enhance customer loyalty.

Stackforce AI infers this person is a Customer Support Leader in the I-gaming industry.

Contact

Skills

Core Skills

Team ManagementCustomer SupportCustomer EngagementVip ServicesCustomer RetentionTeam LeadershipCommunity ManagementCustomer InteractionHelp Desk SupportCommunicationRemote SupportVoice SupportCustomer Service

Other Skills

SlackChrispTeam BuildingSmall Team ManagementCross-functional Team LeadershipCustomer SatisfactionCustomer ExperienceSupport ManagementOnline SupportChatScheduling ManagementCoachingSaleseSportsLeadership

About

With a robust foundation in customer support and retention, I currently head the VIP Support division for NDA, overseeing operations across diverse markets including LATAM, NA, EU, and Asia. My competencies lie in CRM, monday.com, and providing top-tier Help Desk Support. These skills have been integral in enhancing customer loyalty and outpacing competitor VIP programs. My recent role as a Head of VIP Support for VIP managers honed my leadership in managing a remote team and driving VIP engagement through innovative CRM strategies. The team’s collaborative efforts have significantly elevated the VIP experience. My focus is on embodying the organization’s values and fostering a culture that values diversity, innovation, and unwavering commitment to excellence in customer service.

Experience

8 yrs 10 mos

Total Experience

1 yr 4 mos

Average Tenure

2 yrs 8 mos

Current Experience

Nda

3 roles

Deputy Head of Customer Support

Sep 2025 – Present · 8 mos · Dubai, United Arab Emirates · Remote

Working as a Deputy Head of Customer Support at a B2B Start-up in I-gaming who is targeting the SEA market as of now and plans to expand further.
Within 30 days:
1. I have built a bilingual team of 6 agents.
2. Have written Support documents.
3. Have helped payment department in hiring and testing.
4. Have implemented a chat software.
And journey continues...

SlackChrispTeam BuildingTeam LeadershipTeam ManagementSmall Team Management+2

Head of VIP Support (LATAM/CIS/NA/ASIA)

Promoted

Jan 2024 – Jun 2025 · 1 yr 5 mos · Ukraine · Remote

Responsible for managing day-to-day operations in aspect of VIPs such as hiring, firing, training, creating and maintaining a great VIP Customer Service approach in order to bring loyalty to its peak. I also research on competitors and on their VIP program to bring the best. I see LATAM, NA, EU and Asia markets as of now.

Customer RetentionCustomer SatisfactionCommunicationVIP ServicesCustomer ExperienceSupport Management+2

VIP Support and Retention Team Lead

Jul 2023 – Jan 2024 · 6 mos · Ukraine · Remote

Managing a remote team of 15 VIP managers from Asia and LATAM region. I am also responsible for driving a great VIP engagement through CRM and other channels using various supplements and technologies.

Customer RetentionTeam BuildingOnline SupportCommunicationChatVIP Services+10

Nda

Head of VIP (Senior VIP Account Manager) - India

Mar 2025 – Jul 2025 · 4 mos · Serbia · Remote

In this position, I am responsible for managing various Hindi/English speaking VIP clients and designing their LTV increment strategies along with providing a top-notch service which our VIP clients deserve. I also help in designing special promotions and other stuff for VIP clients.

Customer EngagementVIP Services

Veyola services india private limited

Community Manager/Community Moderator

Jul 2022 – Dec 2022 · 5 mos · India · Remote

Handled social media pages(Reply of messages, Reply of Comments) of a well known International FX Broker Brand in Hindi and English and managed a Team of 3 people.

Community ManagementCommunity Relations ManagementSupport ManagementOnline Reputation ManagementCustomer InteractionCommunity Marketing+4

Tri7 solutions inc.

Customer Support Team Lead (I-gaming)

Apr 2022 – Jul 2023 · 1 yr 3 mos · Philippines · Remote

I-gaming company wherein I managed a remote team of 36 agents from Asia, Europe and LATAM. I was responsible for their day to day operations to ensure the best customer service experience. In this position, managing a VIP department was also included.

Customer RetentionTeam BuildingJiraOnline SupportCustomer Escalation Managementmonday.com+21

Nda

VIP Support Team Lead

Sep 2021 – May 2022 · 8 mos · Russia · Remote

Igaming company wherein I joined as a support agent but later was promoted to team lead position. I managed a Team of 4 Indian agents.

Customer SatisfactionCustomer ExperienceCoachingeSportsCustomer EngagementCustomer Interaction+5

Teleperformance

2 roles

Senior Subject Matter Expert

Promoted

Mar 2021 – Sep 2021 · 6 mos · Jaipur, Rajasthan, India · On-site

Promoted to SSME and this was my first experience in leadership positions. I managed a Team of 10 agents for such a big brand.

Team ManagementHelp Desk SupportCoaching

Seller Support Executive

Sep 2019 – Mar 2021 · 1 yr 6 mos · Jaipur, Rajasthan, India · On-site

Worked as Teleperformance as a Seller Support Executive(Email support) for Amazon NA and EU operations. My duties were(not limited to) providing my assistance to those NA and EU Amazon sellers who were facing an issue while selling on Amazon. Later, I was promoted to SME.

CommunicationEmailProblem SolvingCRMCustomer Support

Nda

Customer Support Executive

Jul 2018 – Sep 2019 · 1 yr 2 mos · Estonia · Remote

It was an I-gaming company wherein I provided exceptional support to their clients using Zendesk and helped them with usual problems of I-gaming industry such as Deposits and Withdrawals.

NuclinoRemote User SupportIntercomeSportsSlackProblem Solving+3