Jul 2023 – Mar 2024 · 8 mos · Delhi, India · On-site

• Spearheaded the transformation of the EPC Repairs and Service category, achieving an impressive 300% increase in deliveries within a span of just two months, growing from 250 to 1000 deliveries.
• Designed and executed a self-serve hiring workflow, resulting in the recruitment of 200 highly skilled service professionals and achieving a remarkable 15% reduction in onboarding costs through streamlined processes and optimized resource allocation.
• Demonstrated strong risk management skills by consistently maintaining request losses under 5% for both the Chandigarh and Ludhiana cities.
• Achieved a 50% overall decrease in FBCE (Fully Burdened Cost of Employees) by implementing effective operational optimizations, reducing it from 4% to 2%.
• Created centralized SQL-driven dashboards for real-time tracking of fulfilment, onboarding, and quality metrics.
• Ensure the Quality, and Fulfilment Metrics and improve the partner as well as customer experience of services delivered by professionals by finding out improvement areas.
• Retained around 75 professional to increase nps

Jun 2023 – Jul 2023 · 1 mo · Gurugram, Haryana, India

Jun 2022 – Jul 2022 · 1 mo · India

• Python
• Numpy, Matplotlib, Pandas, Searborn
• Hierarchical Clustering
• Linear Discriminant Analysis