Deepesh S.

Operations Associate

Bhopal, Madhya Pradesh, India2 yrs 8 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Boosted customer satisfaction by 20% using AI tools.
Achieved 95% first-contact resolution rate in support.
Led initiatives improving medical record retrieval by 15%.

Stackforce AI infers this person is a Customer Success and Technical Support specialist in Fintech and Healthcare industries.

Contact

Skills

Core Skills

Customer SuccessTechnical SupportBusiness AnalysisOperations ManagementHealthcare Compliance

Other Skills

AI Tools & AutomationATM NetworksAccount ManagementAdministrationAdobe PhotoshopAdvertising & MarketingAnalytical SkillsArtificial Intelligence (AI)Artificial Intelligence for BusinessBrand StrategyCRM DatabasesCRM SetupCall Center AdministrationCanvaChatbots

About

Deepesh Sudhakaran is a customer-obsessed, tech-savvy specialist with 5+ years of experience delivering exceptional support and success across global clients like Revolut, Amazon, and Instacart. He thrives at the intersection of people, processes, and technology by solving complex customer issues with empathy, precision, and AI-powered efficiency. From handling fintech support at Revolut to optimizing customer funnels for SMEs, Deepesh combines strong analytical thinking with a human touch that drives satisfaction, retention, and loyalty. 💡 What sets him apart is his adaptability equally comfortable working in SaaS environments, retail operations, or support automation projects. Deepesh continuously learns and experiments with new CRM tools, workflow automations, and data-driven improvements that make support smoother and smarter. When not on tickets or dashboards, he contributes to Inayat NGO, leading a volunteer donor network across Bhopal and Indore because great service isn’t limited to customers; it extends to people. Core Competencies: Customer Success • Technical Support • CRM Setup (Zendesk, Salesforce, Freshdesk) • Process Optimization • AI Tools & Automation • Data Analysis • Emotional Intelligence • Remote Work Culture

Experience

2 yrs 8 mos

Total Experience

5 mos

Average Tenure

Current Experience

Revolut

Support Specialist

Sep 2023 – Mar 2024 · 6 mos · India · Remote

Boosted satisfaction by 20% by blending empathetic support with AI tools for faster query resolution.
Collaborated virtually to ensure compliance and streamline processes in a fintech environment.

Google SheetsConfluenceEmotional IntelligenceChatbotsTeam LeadershipRegulatory Compliance+13

Teleperformance

Support Specialist

Aug 2022 – Jan 2023 · 5 mos · India · Remote

Resolved 50+ daily queries with a 95% first-contact resolution rate, ranking in the top 10% of performers.
Leveraged CRM systems alongside AI insights to anticipate and solve customer issues proactively.

High-Pressure EnvironmentsGlobal E-CommerceChatbotsTeam LeadershipRegulatory ComplianceTechnical Support+10

Taskus

Support Specialist

Oct 2021 – May 2022 · 7 mos · Indore, Madhya Pradesh, India · On-site

Achieved a 98% quality score by combining human insight with tech tools for global user support.
Balanced hybrid workflows to deliver seamless service across time zones.

ATM NetworksChatbotsTeam LeadershipRegulatory ComplianceOracle DatabaseTechnical Support+8

Annova solutions

Business Consultant

Apr 2021 – Nov 2021 · 7 mos · Indore, Madhya Pradesh, India · On-site

Improved medical record retrieval by 15% through organized campaigns, maintaining strict compliance.
Worked with distributed teams, using tech to enhance collaboration and outcomes.

CanvaTeam LeadershipCredit Card Transaction ProcessingOrganizational ConsultingU.S. Health Insurance Portability and Accountability Act (HIPAA)Healthcare+10

Saims tattoos

Manager

Nov 2020 – Mar 2021 · 4 mos · Indore, Madhya Pradesh, India · On-site

Grew satisfaction by 25% with creative problem-solving and leadership in a small business setting.
Inspired teams to exceed goals, proving my knack for human connection.

Operations ManagementAdministrationTeam Leadershipgoogle sheetAdvertising & MarketingAccount Management+13

Enoah

Outreach Specialist

Dec 2019 – Feb 2020 · 2 mos · Indore, Madhya Pradesh, India · On-site

Retrieved medical records with precision, supporting insurance verification processes.
bOptimized data workflows for better efficiency and accuracy.

Team LeadershipAnalytical SkillsU.S. Health Insurance Portability and Accountability Act (HIPAA)Zoho CRMData PrivacyCustomer Relationship Management (CRM)+8

Tp

Support Specialist

Jul 2019 – Nov 2019 · 4 mos · Indore, Madhya Pradesh, India · On-site

Delivered multi-channel support, achieving a 95% satisfaction rate with a personal touch.
Collaborated to hit performance targets, building a foundation in team-driven service.

Information TechnologyTeam LeadershipOracle DatabaseOnline SupportTechnical SupportData Privacy+9