Oct 2024 – Present · 1 yr 8 mos

Jan 2022 – Oct 2024 · 2 yrs 9 mos

Feb 2020 – Jan 2022 · 1 yr 11 mos

Jun 2019 – Feb 2020 · 8 mos · Noida Area, India

• MS Azure (Hybrid Cloud), AWS , Azure Devops, VMware 5.5, 6.0, Hyper-V, Containers, Kubernetes,

Feb 2018 – Jun 2019 · 1 yr 4 mos · Gurgaon, India

• IT professional with expertise in IT infrastructure management & operations, project management, vendor negotiations. Managing daily IT Operations with Team of Engineers trained technical teams. Adept at working with clients and business units to determine needs and affect solutions. Good presentation and problem-solving skills.

Mar 2017 – Jan 2018 · 10 mos · Gurgaon, India

Feb 2015 – Mar 2017 · 2 yrs 1 mo · Gurgaon, India

• Where I used to provide technical support in an Active directory domain (ADEX)/LDAP/ECP/Zimbra Admin.
•  Windows Server Monitoring.
•  Backup of Windows Server (Daily- Incremental, Weekly -Full) Backup.
•  Manage & Maintain File-Server & provide Access as per client request.
•  Manage backup from Server as well as client workstation.
•  Managing users, group with the help of Active directory & Clear OS/Exchange Control Panel/Zimbra Admin.
•  Creating user ID profile on AD, Exchange, Open ERP, Zimbra Mail Server, Horde Mail Server & Local Applications Like CC Pulse (Dialer), Homer, Homesis , Genesys etc .
•  Exchange Server (Active Directory) Server Administration on Window Server 2012.
•  Share Drive (File Server) User Administration & Management on Exchange & Clear OS
•  Infrastructure Management, Zimbra Server Administration.
•  Financial Software Users Administration & Management (Hosel, Genesys, Loxon)
•  Monitor Server call / Ticket queues to ensure faster response and resolution times as well as monitor & review the calls with users for quality and conduct regular performance reviews to ensure quality and timely response.
•  Co-ordination with vendors for hardware support.
•  Responsible to solving different types of Technical issue in application (Level2) as MS Outlook, Zimbra Client, Mozilla Thunder Bird, EM Client, Libre Office, Kingsoft Office MS Office & different Home credit applications like Seibel, Aramis, Citrix Client and other URL based applications, solving system issues Related to VIP Users/Server.
•  To diagnose issues for users who sit at different locations ( Helping Remote users from HQ)
•  Troubleshooting of email client (Level-2/3) like EM Client, Mozilla Thunderbird, Zimbra Desktop, and MS Outlook.
•  Handling all the issues and troubleshoot related to LAN and WAN with the connectivity of VPN & ISP.
•  Organize and manage meetings through Polycom, Skype, and Lync & Team Viewer.
•  Open VPN Server/Check Point VPN Administration & Management

Aug 2012 – Jan 2015 · 2 yrs 5 mos

• Providing day to day technical Support.
• Monitor Helpdesk call / ticket queues to ensure faster response and resolution times as well as monitor
• And review the calls with users for quality and conduct regular performance reviews to ensure quality and timely response.
• Co-ordination with management and team members and ensuring 100% customer satisfaction.
• Co-ordination with vendors for hardware support.
• Install MacAfee agent and framework, and update as per Dat update.
• Deploy Patches for Windows update as well as local bureau Veritas Application.
• Creating user ID profile.
• Managing users, group with the help of Active directory.
• Responsible to solving different types of Technical issue in application as Lotus Notes, MS Office & different BV applications like Jwalk, Sibel, Aramis and other URL based applications, as well as desktop support, solving system issues.
• Providing support to remote control tools like VNC, Remote Desktop & Remote assistance
• To diagnose issues for users who sit at different locations
• Configure and troubleshooting of email client Lotus Notes.
• Handling Remote Management Using Windows VNC, Remotely Possible, RDP
• Handling all the issues and troubleshoot related to LAN and WAN with the connectivity of VPN & V -SAT.
• Organize and manage meetings through Polycom & WebEx.
• Manage IT Assets & Inventory by using Track IT, Spice Works.
• Manage & Maintain file-zilla Server & provide Access as per client request.
• Manage backup from Server as well as client workstation.