Dev R.

DevOps Engineer

Mumbai, Maharashtra, India4 yrs 1 mo experience

AI EnabledAI ML Practitioner

Key Highlights

Reduced manual investigation time by 40% with AI integration.
Enhanced team productivity by 70% through automation.
Achieved 90% improvement in platform performance.

Stackforce AI infers this person is a SaaS automation and reliability specialist with strong AI integration capabilities.

Contact

Skills

Core Skills

Jira Service ManagementAi/ml IntegrationCloud ArchitectureSite Reliability EngineeringAwsQuality Assurance

Other Skills

Data ModelingPython (Programming Language)Process ImprovementWorkflow AutomationDevOpsREST APIsAmazon Web Services (AWS)Google Cloud Platform (GCP)SplunkGrafanaZabbixAtlassian BambooBashJenkinsPuppet (Software)

About

Senior systems automation specialist with 4+ years of experience designing, administering, and scaling complex Atlassian ecosystems for enterprise environments. My focus is leveraging machine learning and AI integration to move from reactive support to proactive resolution ✅, demonstrated by deploying AI solutions that cut manual investigation time by 50-70%. I thrive at the intersection of infrastructure reliability and intelligent automation 🚀.

Experience

4 yrs 1 mo

Total Experience

2 yrs 10 mos

Average Tenure

1 yr 3 mos

Current Experience

Cimpress

Senior Technical Support Engineer

Mar 2025 – Present · 1 yr 3 mos · Mumbai, Maharashtra, India · Hybrid

Platform Governance & Scale: Administer enterprise-scale Atlassian Jira, managing global configurations, workflows, permission schemes, and custom fields to ensure strict alignment with evolving business requirements for 800+ users.
Intelligent Automation Strategy: Strategically design, build, and maintain complex Jira automation rules, leveraging Nunjucks scripting and REST API integrations to eliminate repetitive Tier 1 tasks and enhance cross-functional team productivity by 70%.
AI/ML Integration & Impact (Crucial Pivot): Spearheaded the integration of Rovo AI bots into mission-critical Jira Service Management workflows, deploying two AI-driven models that automatically analyze and research incoming tickets, slashing average manual investigation time by 40%.
Lifecycle Management & Reliability: Architect and implement automated project lifecycle management (archiving, cleanup, and provisioning) using custom scripts and Appfire JMWE, resulting in a measurable 90% improvement in platform performance and stability.
Stakeholder Consultation: Act as the technical liaison, partnering with executive stakeholders to capture operational requirements and translate them into scalable system configurations and optimized workflow solutions across multiple business units.
Large-Scale Provisioning: Led high-volume user onboarding initiatives, successfully provisioning over 800+ new JSM customers through optimized bulk CSV imports and proprietary automated tooling.
Core Systems Troubleshooting: Drive the resolution of escalated platform issues, including complex automation failures, permission inconsistencies, and field behavior conflicts, ensuring 99.9% platform uptime and reliable user experience.

Data ModelingCloud ArchitectureJira Service ManagementPython (Programming Language)AI/ML IntegrationProcess Improvement+3

Crest data

4 roles

Site Reliability Engineer - E3

Apr 2024 – Mar 2025 · 11 mos · Ahmedabad, Gujarat, India

Python (Programming Language)Site Reliability Engineering

Site Reliability Engineer - E2

Promoted

Sep 2022 – Jun 2024 · 1 yr 9 mos · Ahmedabad, Gujarat, India

Expert Linux Troubleshooting: Successfully resolved over 1000 server issues, significantly reducing downtime and ensuring uninterrupted operations.
Proactive Data Center Monitoring: As the primary gateway, managed real-time alerts with various tools, ensuring prompt issue resolution and system reliability.
Incident Analysis and Stability: Conducted Root Cause Analyses (RCAs) for 20+ incidents, leading to a marked reduction in incident recurrence and improved system stability.
Collaborative Performance Enhancement: Collaborated with the Data Center Infrastructure (DCI) team to optimize product performance, reducing resource wastage and enhancing overall efficiency.
Technology-Driven Efficiency: Leveraged a range of technologies, including Jenkins, Puppet, Terraform, AWS, and GCP, to streamline operations, boosting efficiency and process optimization.

Amazon Web Services (AWS)Google Cloud Platform (GCP)SplunkGrafanaZabbixPython (Programming Language)+11

Quality Assurance Engineer

May 2022 – Sep 2022 · 4 mos · Ahmedabad, Gujarat, India

Azure Sentinel Testing: Key role in testing data transmission to Azure Sentinel, contributing to its successful implementation.
Open-Source Tool Proficiency: Gained expertise in tools like JIRA, Bamboo, Bitbucket and enhancing project management.
Quality Assurance Contribution: Created 500+ test cases, identifying and reporting critical issues, and improving product quality.
Collaborative Bug Resolution: Actively worked with the team to promptly fix bugs and ensure smooth project progress.
Project Gateway: Ensured comprehensive testing for functionality and security, delivering on client promises.

Selenium TestingPython (Programming Language)Atlassian BambooAzure SentinelJiraQuality Assurance

Quality Assurance Engineer

Dec 2021 – Apr 2022 · 4 mos · Ahmedabad, Gujarat, India

Learned different tools which #CDS is using inside the company's environment—worked with "Microsoft Sentinel" Technology during this internship. I have tested the environment which I was given on azure sentinel.

Python (Programming Language)

Code engine software developers

Web and Desktop application Developer

May 2021 – Dec 2021 · 7 mos · Jamnagar

Worked with C#.net for developing modules for Desktop applications and core PHP for developing Website modules. To be specific I worked on making API, working with API, and testing API. I developed various modules in the C#.net language. It was great to learn the making of different functions and modules which can be reused many times in different ways.

Python (Programming Language)