Devaang Shukla

Product Manager

Gurugram, Haryana, India5 yrs 7 mos experience

Key Highlights

Expert in driving customer engagement through innovative campaigns.
Proven track record in business development and sales management.
Skilled in cross-functional collaboration for enhanced project outcomes.

Stackforce AI infers this person is a B2C Marketing and Sales Specialist with expertise in campaign management and customer experience.

Contact

Skills

Core Skills

Campaign ManagementData AnalysisCustomer Experience ManagementCommunicationBusiness DevelopmentSales ManagementSales StrategyCustomer EngagementStrategic PlanningBusiness AnalysisE-commerce StrategyEvent ManagementCustomer Service

Other Skills

Account ManagementAdobe Creative SuiteBCG MatrixBrand StrategyBusiness InsightsBusiness RequirementsBusiness SimulationCampaignsCollaborative Problem SolvingCommunication TrainingConfidentialityConsultative ApproachCustomer Escalation ManagementCustomer ExperienceCustomer Guidance

About

Blending strategic vision with executional excellence, I bring cross-functional experience across events, sales, and customer success. At Zomato, I currently run campaigns that drive engagement, amplify brand impact, and fuel growth. My career is defined by creating experiences that move people—and results that move the business.

Experience

5 yrs 7 mos

Total Experience

1 yr 11 mos

Average Tenure

1 yr 9 mos

Current Experience

Zomato

2 roles

Associate - Product & Campaigns

Promoted

Mar 2025 – Present · 1 yr 3 mos · Gurugram, Haryana, India · On-site

As an Associate in Campaigns, I manage the end-to-end execution of campaigns, ensuring they go live seamlessly on the app. I collaborate with product, marketing, and design teams to optimize campaign performance, monitor real-time results, and troubleshoot any issues. Additionally, I ensure accurate implementation of banners, offers, and landing pages while analyzing insights to enhance campaign effectiveness.

CampaignsData AnalysisCustomer Experience ManagementPerformance AnalysisProject ImplementationCampaign Management

Customer Delight Associate

Sep 2024 – Mar 2025 · 6 mos · Gurugram, Haryana, India · On-site

As an Associate in Customer Experience at Zomato, I am responsible for ensuring that our users have a seamless and satisfying experience on the platform. My role involves handling customer inquiries, resolving complaints, and providing timely support through various communication channels. I work closely with cross-functional teams to troubleshoot issues and deliver solutions that enhance user satisfaction. By actively gathering feedback and identifying pain points, I contribute to continuous improvements in service quality, always keeping the customer at the heart of every interaction.

Customer ExperienceCustomer Relationship Management (CRM)CommunicationProblem SolvingCustomer Experience Management

Vir softech

2 roles

Business Development Manager

Promoted

Apr 2022 – Jul 2024 · 2 yrs 3 mos · Noida, Uttar Pradesh, India · On-site

Roles and Responsibilities
Forecasting and delivering against substantial revenue targets and achieve the assigned sales volume.
Key account management and growth.
Analyzing customer requirements.
Driving new product sales.
Monitor the performance of the sales team, providing guidance, motivation, and feedback to improve efficiency and achieve sales targets.
Identifying new business opportunities and follow-up the defined business opportunities.
Proposal, SOW, and contract preparation and negotiation.
Complex Solutioning and innovative deal construct.
Sales Team Training and Knowledge Transfer on Company’s Product Offerings.
Customer Relationship Management.
Gather and analyze customer feedback to better understand client needs and improve product offerings.

Sales ManagementCustomer Relationship ManagementProposal PreparationKey Account ManagementBusiness Development

Business Development Executive

Aug 2021 – Apr 2022 · 8 mos · Noida, Uttar Pradesh, India · On-site

Roles and Responsibilities
Developing and executing sales strategies and plans to achieve sales targets.
Develop an in-depth understanding of our products and services, in order to provide expert guidance to
customers onproduct features and benefits
Conduct product training sessions for customers to improve their product adoption and usage
Software solution sales.

Sales StrategiesProduct TrainingCustomer GuidanceSales StrategyCustomer Engagement

All india management association (aima)

Business Simulation

Jun 2020 – Jul 2020 · 1 mo · New Delhi, Delhi, India · Remote

Defining the vision statement of the company during business simulation. Making strategic decisions in terms of marketing, nance, operations, HR, and R&D from Q1 to Q4. Evaluating quarterly results through BCG Matrix, Perceptual map, ROI, SWOT, Porter's Generic Strategy, and Diamond Strategy.
Presenting the final fiscal report to board jury.

Business SimulationStrategic Decision MakingMarket AnalysisStrategic PlanningBusiness Analysis

Fairvacanze inns & suites

Event Planning Intern

Jun 2018 – Aug 2018 · 2 mos · Kundli · On-site

In my role as an event planning intern, I took charge of the bar arrangements for several weddings over a three-month period. This included coordinating with vendors, managing inventory, overseeing bar staff, and ensuring customer satisfaction. Despite the challenges, seeing each wedding come together flawlessly was immensely rewarding, solidifying my skills in event production and customer service.

Event PlanningVendor CoordinationCustomer ServiceEvent Management

Aarna polymers

D2C Sales Executive

Apr 2018 – Mar 2019 · 11 mos · New Delhi, Delhi, India · On-site

As a D2C Sales Executive at Aarna Polymer, I'm spearheading our entry into a new vertical of direct-to-consumer sales via online e-commerce platforms. This transformation involves adapting our strategies, embracing digital dynamics, and driving organizational evolution to thrive in this emerging market

D2C SalesE-CommerceDigital StrategySales ManagementE-Commerce Strategy