Dhirendra Singh

Digital Marketing Specialist

Mumbai, Maharashtra, India11 yrs 7 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Increased brand awareness by 15% through digital channels.
  • Achieved 24% business growth with technology-led commercial excellence.
  • Led successful omnichannel engagement strategies for HCPs.
Stackforce AI infers this person is a Healthcare Marketing and Commercial Excellence expert with a focus on omnichannel strategies.

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Skills

Core Skills

Omni-channel MarketingProject ManagementCommercial ExcellenceBusiness StrategyMarket PlanningMarketing StrategyBrand ManagementMarketing CommunicationsDistributor ManagementSolution Selling

Other Skills

AccountingAgency Relationship ManagementAgile MethodologiesArtificial Intelligence (AI)Big DataBlockchainBrand ActivationBrand MarketingBudget ManagementBusiness AnalyticsBusiness DevelopmentBusiness InsightsBusiness Intelligence (BI)Business SimulationCampaigns

About

Results-driven marketing and sales professional with 16 years of experience in omnichannel strategy, sales force excellence, brand management and commercial effectiveness. Worked for various healthcare segments Prescription, OTC, OTX, Super-Specialty & Consumer Health with flagship brands and companies. Demonstrated expertise in developing and executing comprehensive brand strategies that enhance market presence and drive revenue growth. Proficient in utilizing insights and analytics leveraging data-driven approach to achieve commercial objectives, organizational performance and identify key market opportunities. Adept at fostering collaboration across teams to ensure alignment and drive organizational goals. Highlights: - Increased Brand Awareness & Digital Engagement: Lift in brand awareness through digital channels resulting into 15% brand message recall improvement, intent to Rx score improvement by 2.5 points. - Orchestrated Successful Omni-Channel Engagement: Established new digital communication channels WhatsApp, Email, SMS, HCP Website and integrating them with field force led HCP engagement resulting into digital interactions share of 20%. - Deployed Technology led Commercial Excellence Model: Implemented the integration of demand generation and demand fulfilment model (Rx:Cx) with technology to bridge the gap between HCP & sales team accelerating HCP led business growth by 24% and the throughput per retailer by 5%. - Formulated Brand and Marketing Strategy: Led Rx and OTC brand marketing resulting into 3% market share gain, top rank in share of recommendation by HCPs and TOMR going up by 16%.

Experience

11 yrs 7 mos
Total Experience
2 yrs 7 mos
Average Tenure
1 yr 1 mo
Current Experience

Full-time

Cipla Ltd.

Present

Gsk

Senior Manager – Scrum Master, EU (Omni-Channel & Digital Marketing)

May 2025Present · 1 yr 1 mo · Mumbai, Maharashtra, India · Hybrid

  • Leading a team of scrum masters to deliver Omni-Channel Marketing Strategy contributing to Organization Topline with strong collaboration, continuous innovation and stakeholder management
  • Agile empowerment: Leading global cross-functional teams in adopting Agile methodologies
  • CX Innovation: Driving innovation, efficiency and exceptional customer experiences
  • Omnichannel marketing: Facilitate effective omnichannel user journeys with the CX and brand teams
  • Stakeholder collaboration: Aligning strategy and operations and streamlining project impediments
  • Performance optimization: Using data-driven insights to monitor and enhance business performance
Omni-Channel MarketingAgile MethodologiesProject ManagementCross-functional Team LeadershipMulticultural Team LeadershipGlobal Cross-Functional Team Leadership+1

Kenvue

HCP Omnichannel & SFE Lead (Commercial Excellence)

Jan 2023May 2025 · 2 yrs 4 mos · Mumbai, Maharashtra, India · Hybrid

  • Shape & Lead the Commercial Excellence, Omnichannel & Digital Agenda for HCP Business Unit
  • Omni-Channel Excellence
  • Defining the HCP engagement strategy with optimal Channel Mix, Segmentation & Content personalization for relevant HCP specialties
  • Managing HCP engagement excellence by shaping the commercial team in delivering personalized, omnichannel, Behavior changing customer experiences
  • Enable and drive key digital engagement channels for Owned Media (Email, WhatsApp, Website) & Paid Media channels (HCP media campaigns, Influencers)
  • Lead cross functional team including brand marketing, medical affairs, IT, SFE, COE to execute HCP engagement strategy and CRM campaigns
  • Provide strong analytical capabilities in the HCP digital space, by implementing key performance measures (KPIs) for digital programs, evaluate their effectiveness, identify new trends and new analytical tools /platforms
  • Commercial Excellence
  • Lead SFA tool implementation, designing and implementing a solution that advances HCP Business Unit strategy and uplevels the field teams
  • In conjunction with IT, develop and roll out CRM, Sales Force Automation and Business Intelligence (KPIs) Processes and Tools to drive continued sales force effectiveness
  • Lead and support Sales Force Strategy and targeting approach (Geographic Coverage & Deployment, Incentive Structures, HCP Reach, Depth & Specialty Mix)
  • Acts as a bridge between Business and Tech, translating the business requirements into technology builds and oversees the development of suitable Tech solutions to help meet business needs
Omni-Channel MarketingDigital StrategyBusiness StrategyClosed Loop MarketingMulti-Channel MarketingCustomer Segmentation Strategy+7

Johnson & johnson

HCP Strategy & Omnichannel Lead (Commercial Excellence)

Jul 2021Dec 2022 · 1 yr 5 mos · Mumbai, Maharashtra, India · Hybrid

Critical Success FactorsCommercial ExcellenceIncentivesStakeholder ManagementData-driven Decision MakingBusiness Insights+3

Dr. reddy's laboratories

2 roles

Group Product Manager: Super Speciality (CNS)

Jun 2019Jul 2021 · 2 yrs 1 mo · On-site

  • Key Initiatives: Identified new therapy area & global patented assets, Managed transition of patented & in-licensed asset to generic launch in India, Built patient access and patient support program, lifecycle management, Market research (Therapy area/category opportunity assessment, price-sensitivity research, communication testing, segmentation study)
Market PlanningPatient AdvocacyCampaignsCritical Success FactorsStakeholder ManagementBudget Management+3

Sr. Brand Manager: India & Nepal

Dec 2015May 2019 · 3 yrs 5 mos · On-site

  • Therapy: Gastroenterology (Anti-ulcerants & muco-protectives) | Brands: Razo, Sparacid | Portfolio Size: 150 Cr | Countries: India & Nepal
  • Key Responsibilities: Brand Plans – Insight finding, Market Research, Analytics, Marketing Communication, Patient funnel, Patient Journey, Insights finding, Leverage Points & Behavioral objectives, Drivers & Barriers of BO, Brand Diamond, Competitor Landscaping, Segmentation, Targeting & Positioning, Tactical Plans – Campaigns & Activities
  • Key Initiatives: Communication revival from Prestige to masstige segment, Category assessment to identify new launch opportunities, Amplifying HCP Omnichannel experience (email marketing, social media marketing, HCP platforms marketing e.g. healthplix, curofy)
CampaignsPositioning (Marketing)Marketing CommunicationsDigital MarketingBudget ManagementInsight Generation+2

Nokia

Solution Specialist

Mar 2009Jun 2010 · 1 yr 3 mos · New Delhi · On-site

  • Meeting distributors, channel partners to communicate product schemes, offers and upcoming product range
  • Imparting soft skills, body language & grooming sessions for In-store promoters and rating stores on asset merchandising, product visibility
Distributor ManagementSolution SellingMerchandising

Education

Indian Institute of Management, Calcutta

Executive MBA — Business Management

Sep 2021Sep 2022

BLS Institute of Management

PGDM — Marketing and Finance

Jan 2007Jan 2009

Chatrapati Sahuji Maharaj Kanpur University, Kanpur

Bachelor of Science - B. Sc. — Chemistry

Jan 2005Jan 2007

Kendriya Vidyalaya

Higher Secondary Education

Jan 2003Jan 2004

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