May 2024 – Jul 2025 · 1 yr 2 mos · Noida, Uttar Pradesh, India · On-site

• As an IT Recruiter, I handle recruitment for the US, UK, and European regions.
• Experienced in sourcing for Full-Time, Temporary, and Full-Time Equivalent (FTE) positions.
• Specialized in recruiting for applications, Android development, and infrastructure roles.
• Collaborate effectively within a team of 6-7 members.
• Have successfully worked with various implementation partners, end customers, and direct clients.
• Skilled in managing the entire recruitment cycle from sourcing to onboarding.
• Adept at identifying and attracting top talent across multiple regions and job functions.
• Proven track record in meeting and exceeding recruitment targets and client expectations.
• Strong interpersonal and communication skills, ensuring a seamless recruitment process for both candidates and clients.
• Continuously update my knowledge of industry trends and best practices to enhance recruitment strategies.

Jul 2023 – May 2024 · 10 mos · Noida, Uttar Pradesh, India · On-site

• Apply extensive sourcing methods to find the right candidates by leveraging different tools like, Linked In, Job Portals, References, and Mass Mailing etc.
• Hands on Experience on UK and Europe Visa’s.
•  Strong experience in end to end full cycle recruitment, at a global organization from sourcing to On- boarding of candidates via calls, chat & emails building rapport, negotiating salary, submitting, scheduling interviews, briefing of Interview to candidates.
•  Involved in end to end recruitment, understand full RLC, and Handle B2B, full time & full-time contract (FTC) roles in UK/EU.
•  Identify suitable candidates for our client roles & utilizing different resources including LinkedIn RPS, X-Ray Search,
• I smart (ATS), and job postings, to source top IT talent.

Aug 2022 – Jun 2023 · 10 mos · Noida, Uttar Pradesh, India · On-site

• As a Customer Care Executive, responsible for delivering exceptional customer service for MakeMyTrip customers. Provide travel assistance, resolve queries, and assist with booking and itinerary management. Ensure customer satisfaction, resolve issues, and promote travel services. Strong communication and problem-solving skills required.
• Roles and Responsibilities: -
• Responsible for providing excellent customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
• Handle incoming calls, emails, and chat messages from customers, addressing their concerns in a timely and professional manner.
• Possess a thorough knowledge of the company's products or services to accurately assist customers and provide relevant information.
• Play a crucial role in maintaining positive customer relationships and building brand loyalty through effective communication and problem resolution.
• Maintain records of customer interactions, feedback, and resolutions to contribute to the improvement of customer service processes.
• Collaborate with other departments to escalate complex issues, track trends, and provide valuable insights for continuous improvement.
• Assist in processing orders, handling returns, and coordinating with logistics to ensure smooth product deliveries.
• Timely follow-up with customers to ensure that their concerns have been addressed and that they are satisfied with the resolution is a key responsibility.
• Stay updated on company policies, procedures, and industry trends to provide accurate information to customers.
• contribute to a positive and collaborative work environment by actively participating in training sessions, sharing knowledge with team members, and adhering to the company's customer service standards.