Diksha Goyal

Operations Associate

Mumbai, Maharashtra, India2 yrs 9 mos experience

Key Highlights

  • Expert in driving growth strategies and loyalty programs.
  • Strong analytical skills with a data-driven approach.
  • Proven track record in managing cross-functional teams.
Stackforce AI infers this person is a Marketing and Strategy professional with expertise in E-commerce and Consumer Goods.

Contact

Skills

Core Skills

Program ManagementProduct ManagementLoyalty ProgramsCustomer Loyalty ManagementMarketing StrategyBrand ManagementAnalytical SkillsStructured ThinkingCoaching & MentoringProject ManagementStrategy Formulation

Other Skills

Third-Party Vendor ManagementStakeholder ManagementNew Business DevelopmentCustomer SatisfactionStrategic CommunicationsGrowth StrategiesTeam CoordinationDigital MarketingSocial Media MarketingBrand AwarenessCorporate CommunicationsSecondary ResearchLead GenerationSalesEngaging Content

About

✨ Driving program startegy at Meesho | Marketing & Strategy Enthusiast | MBA (IIM Shillong) At Meesho, I am part of the central planning and growth team, managing third-party vendor partnerships to scale order delivery capacity, reduce order pendency, and improve capacity utilization. I also develop dashboards for sales tracking and daily performance monitoring, enabling data-driven decisions and operational efficiency. Previously, at Polycab, I drove loyalty and growth initiatives, including rolling out targeted schemes, analyzing consumer behavior, and leading multi-channel marketing campaigns in collaboration with sales and IM teams to boost engagement and retention. During my internship at Ola as a Growth, Marketing, and Revenue Intern, I leveraged consumer insights to craft growth strategies that optimized engagement and transaction behavior. Earlier, at Catking, I enhanced learner experiences as a Program Coordinator by improving content delivery and user interaction. I am a proud alumnus of IIM Shillong (MBA - General Management) with a BBA in Finance, giving me a multidisciplinary perspective to combine data, strategy, and customer-centric insights effectively. 💡 Passionate about: • Growth strategy and loyalty programs • Consumer behavior and data-driven marketing • Financial markets and industry trends 🔹 Open to collaborations and opportunities in marketing, strategy, and growth. Let’s connect and create value! 🚀 #Marketing #Strategy #LoyaltyPrograms #Growth #MBAGrad

Experience

2 yrs 9 mos
Total Experience
11 mos
Average Tenure
10 mos
Current Experience

Meesho

Assistant Manager

Aug 2025Present · 10 mos · Bengaluru, Karnataka, India · On-site

  • ●Owned third-party vendor partnerships to build and scale order delivery capacity, effectively aligning supply with demand fluctuations.
  • ●Delivered a reduction in order loss and pendency by driving vendor performance, streamlining workflows, and resolving key operational bottlenecks.
  • ●Increased wallet share from 15% to 19% and improved capacity utilization through strategic partner management; built performance dashboards
Program ManagementProduct ManagementThird-Party Vendor ManagementStakeholder ManagementAnalytical Skills

Polycab india limited

Chief Manager

Jan 2024Aug 2025 · 1 yr 7 mos · Mumbai, Maharashtra, India · On-site

  • ●Leading the "Polycab Experts" loyalty program for electricians and retailers, managing user engagement, experience, and digital visibility.
  • ●Successfully onboarded 2 lakh+ users for benefit delivery and segmentation, contributing to a nationwide launch.
  • ●Planned and executed 20+ segmented campaigns based on user trends and behavior, boosting primary sales in specific geographies.
  • ●Drove strategic initiatives to enhance the loyalty program, aligning with company goals and market demands.
  • ●Facilitated effective communication and coordination across departments, optimizing collaboration and ensuring faster customer issue resolution.
Loyalty ProgramsCustomer Loyalty ManagementNew Business DevelopmentCustomer SatisfactionThird-Party Vendor ManagementStrategic Communications+3

Britannia industries limited

Brand Management Intern

Oct 2023Jan 2024 · 3 mos · Bengaluru, Karnataka, India · On-site

  • ● Leading the ongoing introduction of value-added nuts & trail mixes in the $60tn Indian market, insightful research and an effective GTM strategy
  • ● Assisting in the growth of Timepass by introducing new SKUs, diversifying product offerings with 2 sizes and 2 variants in the snacking category
  • ● Coordinated and executed promotional activities for E-comm and MT channels, establishing partnerships with creative agencies and vendors
  • ● Facilitated effective communication and coordination among departments, optimizing collaboration to ensure the product's seamless operation
Digital MarketingMarketing StrategySocial Media MarketingBrand AwarenessBrand Management

Qwixpert consulting

Management Consultant

May 2023Sep 2023 · 4 mos · Bengaluru, Karnataka, India · On-site

  • ●Conducted extensive financial analysis to formulate a purpose-fit business plan for an Ayurvedic company, with three different verticals.
  • ●Streamlined processes, resulting in 30% increase in resource and space utilization, significantly boosting operating efficiency.
  • ●Created sales pitch decks for client, tailored for their niche target segments, successfully attracting targeted investments for the company
  • ●Spearheaded contract restructuring, allowing cost recovery while maintaining profit margins to maintain sustained growth
  • ●Created 3-year long implementation plan for client's business, as per the identified key milestones and timelines for driving growth
  • ●Implemented strategic initiatives, which would potentially result in a year-on-year increase in the profits by 10-15% for the company
Structured ThinkingCorporate CommunicationsSecondary ResearchAnalytical Skills

Catking educare

MLP

May 2022Jun 2022 · 1 mo · Mumbai, Maharashtra, India · Remote

  • ●Strengthened CATKing's presence on the emerging social media platform, PaGaLGuY, resulting in a generating 1K+ views on each thread
  • ●Analysed competitor’s app interface & user friendliness and based on the analysis conceptualized user interface for the CATKing app page
  • ●Led, managed, and motivated a cross-functional design and product team to enhance both user onboarding and daily usage experiences
  • ●Converted 30% of available leads into positive responses from sales mentorship program to join courses offer by CATKing Educare
Coaching & MentoringSocial Media MarketingLead GenerationSalesEngaging ContentCommunication+2

Ola

Marketing, Revenue & Growth Intern

Mar 2022May 2022 · 2 mos · Bengaluru, Karnataka, India

  • ●Conducted market research to understand demand and buyers’ mindset according to the different business verticals of Ola group
  • ●Analysed competitor’s loyalty program types & offerings based on the analysis suggested a loyalty program for the Ola one app
  • ●Initiated discussion with different businesses to understand the change of old offers with the new offers could be offered in the Loyalty program
  • ●Evaluated program requirements and collaborated with the product team to identify essential features and functionalities for enhancement
Marketing StrategyStrategy FormulationCustomer EngagementStrategyCustomer RetentionSecondary Market+4

Bloggers alliance

Community Building and Management

Feb 2022Mar 2022 · 1 mo

  • Awarded "Performer of the Month” for March month for suggesting strategies for increasing the Community Building and Management through various social media platforms.
Oral CommunicationCommunity Development

Education

Indian Institute of Management, Shillong

Master of Business Administration - MBA

Jul 2021Apr 2023

Symbiosis Center for Management Studies, NOIDA

Bachelor of Business Administration - BBA — Accounting and Finance

Jul 2017Oct 2020

Ryan International School, Noida

High School Diploma

Apr 2016May 2017

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