Mar 2022 – Mar 2025 · 3 yrs

• Qualified professional with multiple certifications, I have significant experience in managing challenging business deliveries within a turn around and also leading organizational operational improvements. Ability to work in unison with customers, team members and stakeholders. Thorough professional with high caliber, work orientation and ability to handle multiple functions and activities in a high-pressure environment due to inherent ability to identify & prioritize tasks.
• o    Make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner
• o    Identify customer/process issues and needs by maintaining an excellent relationship with end-users and stakeholders
• o    Maintaining positive relationships with customers
• o    Identifying customer needs and overseeing service delivery within the business context
• o    Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently
• o    Working on Cap plans
• o    Determining ways to reduce costs without sacrificing customer satisfaction
• o    Assessing customer feedback and using your creativity to establish, improve, and refine services
• o    Remaining organized and meeting deadlines
• o    Building partnerships & liaising with Onshore leaders

Sep 2019 – Feb 2022 · 2 yrs 5 mos

May 2017 – Aug 2019 · 2 yrs 3 mos

Jul 2015 – Apr 2017 · 1 yr 9 mos

Feb 2008 – May 2015 · 7 yrs 3 mos · Nagpur