Nov 2023 – Mar 2026 · 2 yrs 4 mos · Greater London, England, United Kingdom

Apr 2022 – Nov 2023 · 1 yr 7 mos · Greater London, England, United Kingdom

Mar 2021 – Mar 2022 · 1 yr · Greater London, England, United Kingdom

Jul 2018 – Feb 2021 · 2 yrs 7 mos · Remote

• Working alongside the founder, I joined this very early stage start-up, pre-funding to help build processes and map out the customer life cycle and improve customer adoption and retention.
• Duties:
• Onboarding- Create success plans with customers to ensure quick implementation and shorting the time to value delivery.
• Demonstrations and Training- Creating and presenting training to both internal and external users to ensure adoption and usage of Airbase products.
• Business Reviews- Lead quarterly executive business reviews for key accounts.
• Roadmap steering – Collaborate with product and engineering teams to create proposals for new features to improve areas impacting sales funnel conversion.
• Renewal and Retention- Responsible for managing and developing the existing Airbase customer base to increase revenue and customer loyalty.

Sep 2015 – Apr 2018 · 2 yrs 7 mos · Gurgaon, India

• Working as the main point of contact for inbound sales channels and developing business processes to increase conversation rates and reducing the timeline to closure.
• Duties:
• Leads sales cycle from start to finish for delivery of customized business solution to large and small clients.
• Ensure regular CRM pipeline discipline, Forecasting accuracy, and customer and opportunity management.
• Track record of meeting or exceeding annual new business revenue target for an assigned Cloud and Hosted offering.
• Create my own demonstrations, tailored to the client's needs.
• Working closely with the product and marketing teams to prospect, pitch & close new business and upselling existing customers to higher price plans.
• Gaining expert knowledge and understanding of a clients’ brand and requirements.
• Performance monitoring of account executives and account teams.
• Involved in the day to day management of clients.
• Participation in team building and sales training events.
• Maintaining contact with clients - giving them regular updates.
• Delivering ongoing market analysis and assessment of competitors.
• Retention of accounts through the development of strong relationships with key decision makers

May 2013 – Jul 2015 · 2 yrs 2 mos · Gurgaon, India

• Working with the success team to improve customer conversion and retention by identifying and implementing product and process improvements. Training the success team to improve relationship building skills and ensuring the team delivers a beyond delightful customer experience.
• Duties:
• Working closely with the higher management team to deliver customer success.
• Training new hires and existing team members on product features and industry best practices.
• Mentoring team members to improve personal and professional skills.
• Conducting quality analysis and performance reviews of the customer success team and developing process and training improvements.