Feb 2023 – Sep 2023 · 7 mos · Chandigarh, India

• Taking a much-awaited career break. Pursuing the following interests:
• 1. Up-skilling on Business Partnering and Organisational Behavior via Masters Union - KPMG
• 2. Getting Certified via a CBT Practioner Course
• 3. Helping my dear mum and dad settle into their new home. My father recently retired after serving with the Indian Army for 40 years - an illustrious and humbling journey for all of us. Deets here: https://www.hindustantimes.com/cities/chandigarh-news/lieutenant-general-nav-k-khanduri-superannuates-after-40-years-of-dedicated-service-as-commander-of-western-army-101688162827928.html
• 4. Working on case studies and honing my Canva and GPT skills, mentoring and speaking with aspiring PMs, and brainstorming on potential breakthrough product ideas. You can check out my Topmate link here: https://topmate.io/divya_khanduri or just DM me on LinkedIn to connect!
• 5. Reading
• 6. Breathing
• #reachout #connect #product #careerbreak #mindfulness #empathy #books

May 2022 – Jan 2023 · 8 mos · Berlin, Germany

• I was leading the strategy, people and execution for the Experimentation chapter for HelloFresh
• 1. Strategy, Roadmap Planning and Stakeholder Management: Identify areas of opportunity to enable business units across the markets to test, launch and learn from experiments. Align stakeholders across functions, markets, brands and geographies on business and product OKRs and chart the roadmap and define KPIs
• 2. People and Talent: Work closely with people partners, L&D, D&I and performance teams to create hiring plans, invest in learning and development initiatives, implement and take part in Inclusion strategies
• 3. Culture and Team Management : Enable recognition of diversity to encourage, promote and build empathy within the larger team. Coach, mentor and provide support to the direct reportees and other employees
• 4. Data Drivenness and Change Management: Collaborate with leadership to build a data first, experimentation culture across the organization by setting up Onboarding and Learning workshops and initiating a chapter for future experimenters
• 5. Execution Ownership: Launch 0-1 platform features (stats engine, experimentation kitchen, analytics toolset) to seamlessly onboard experiment owners, build trust in data and increase the velocity of experiments

Apr 2018 – May 2022 · 4 yrs 1 mo · Bengaluru, Karnataka, India

• Senior Product Manager - Walmart Canada : Marketplace
• 1. Identify areas of opportunity for domestic and international sellers to onboard and grow on CA marketplace
• 2. Feature development - Seller Marketplace tools - Item Setup, Payment and Fulfilment Provider Integrations, Automated vetting for International Sellers
• 3. Working across cross functional and cross- market teams : Marketplace business, Compliance, Legal, Design and Tech to launch Event Management, Reporting, Seller Onboarding products
• 4. Strategy and Product roadmap building for Walmart Canada Marketplace product
• Product Manager :Personalisation and Substitutions
• 1. Identify areas of opportunity through customer journey on web and app across both general merchandise and online grocery experiences
• 2. A/B Testing across multiple personalisation models and using ML based Multi-Armed Bandit to maximise Cart Additions, CTR and incremental revenue
• 3. Working across Customer Insights, Experience, Data Science, Front End and Back End teams to deliver personalised experience for e-commerce customers leading to 2% jump in GMV
• 4. Strategy and product roadmap for building in-house personalisation system
• 5. Working with Store, Customer Experience and Data Science teams to build substitution engine to recommend substitutes to Store Pickers, Customers to influence key metrics on Nil Picks, Substitution Acceptance and Cost of SubsUps
• Product Manager-Pricing
• 1. Identified contributing factors to Price Perception for Walmart.ca website in terms of quantitative and qualitative indices
• 2. Worked across all categories to enable algorithmic competitive pricing to achieve Price Gap goals with the market and deliver Walmart promise of EDLP
• 3. Aligned stakeholders across Merchandising, Stores, Customer Experience and Legal
• 4. Analysed customer journey to identify conversion metrics and mapped out price communication through the buying journey across all platforms while doing competitor analysis

May 2016 – Apr 2018 · 1 yr 11 mos · Mumbai

• Product Management, Agile Development, Wire-framing, Data Analysis :
• Loyalty Project : Bookmyshow Superstar
• 1. Identified the most loyal customers; by analysing behaviour of these users in terms of: Average Transaction Value, Transaction Frequency, Booking Fee, Average Ticket Price etc using various ICT tools
• 2. Organised and Coordinated Focused Group Discussions with the target segment to scope out the product features and priorities ensuring high level of client satisfaction
• 3. Product User Flow, UX and UI Wire-framing and Prototype Creation for User Study
• 4. Underwent Scrum Training and followed Agile methodology to decide the Minimal Viable Product and ensure quality implementation. Planned multiple releases for the product. Organised and prioritised backlog in JIRA to deliver multiple releases
• 5. Successful release of the product on the App Store post integration and performance testing across all platforms: Android, iOS, Web adhering to strict timelines
• 6. Scaled product from first release from 7 cities (100k star users) to 10 major cities (approx 1 million star users) with an adoption of 27% in the first two months
• 7. Setting Product KPIs in terms of Revenue, Engagement, Adoption and User Satisfaction
• 8. Analysis of user flows across all three platforms via Google Analytics and encourage re-targeting via CleverTap
• Corporate Voucher Project - B2B Bookmyshow Vouchers
• 1. Analysed requirements for FMCG, Retail, BFSI and Loyalty Clients and translated them into product goals and features
• 2. Delivered a high value DIY Rule Engine merged with Voucher Generation Platform for Loyalty Clients to achieve faster closure on multi- million deals
• 3. Delivered a Rule Engine for Offers to provide business with variations to select between multiple locks on Genre, Events, F&B, Days, Months, etc. Created new Offer products for the business to pitch to clients

Jul 2012 – Feb 2015 · 2 yrs 7 mos · Mumbai