Divya Singh

Customer Success Manager

Bengaluru, Karnataka, India8 yrs 1 mo experience

Key Highlights

  • Over 6 years in B2B SaaS customer success.
  • Expert in driving adoption and retention strategies.
  • Proven track record in managing C-level relationships.
Stackforce AI infers this person is a Customer Success professional in the B2B SaaS industry.

Contact

Skills

Core Skills

Customer SuccessAccount ManagementSales ManagementConsultative SellingPartner Relationship ManagementInternational Sales

Other Skills

Customer RetentionRenewalsCompetitive AnalysisSales ProspectingCross-functional Team LeadershipProduct TestingProduct ManagementBusiness-to-Business (B2B)Business StrategyUpsellingCross-SellingProduct AdoptionSales ProcessesStrategy AlignmentSoftware as a Service (SaaS)

About

Customer Success & Account Management professional with 6+ years of experience in B2B SaaS, enterprise account growth, and client relationship management across US markets. Skilled at driving adoption, retention, and expansion through consultative selling, technical collaboration, and value based customer engagement. Adept at partnering with C-level stakeholders and cross-functional teams to deliver measurable business outcomes.

Experience

8 yrs 1 mo
Total Experience
1 yr 3 mos
Average Tenure
8 mos
Current Experience

Iopex technologies

CSM

Oct 2025Present · 8 mos · Bengaluru, Karnataka, India · On-site

Career break

Personal goal pursuit

Mar 2025Sep 2025 · 6 mos · Bengaluru, Karnataka, India

Marketsandmarkets™

Customer Success Associate

Nov 2023Feb 2025 · 1 yr 3 mos · Pune District, Maharashtra, India

Customer RetentionRenewalsCompetitive AnalysisSales ProspectingCross-functional Team LeadershipProduct Testing+9

Adobe

Customer Success Account Manager

Jul 2022Nov 2023 · 1 yr 4 mos · Noida, Uttar Pradesh, India

  • # Drove Up-sell & Cross-sell by prioritizing accounts with highest propensity resulting in exceeded sales quotas
  • # Maintained relationship with existing customer base via account management and sales reporting
  • # Trained and mentored new team members to promote productivity and team bonding
  • # Recommended brand products to customers to encourage repeat purchases and foster customer
  • loyalty.
  • # Fostered lasting relationships with customers through effective communication and solution
  • consultation, resulting in long-term loyalty and expanded client base.
  • # Identified new business opportunities through cold calling, phone meetings, networking, marketing
  • and prospective database leads.
  • # Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Built and strengthened long-lasting client relationships with year on year renewals and pro-active
  • support.
Customer RetentionRenewalsCompetitive AnalysisSales ProspectingCross-SellingSales Management+12

Metricstream

Inside Sales

Mar 2021Aug 2022 · 1 yr 5 mos · Bangalore Urban, Karnataka, India

Sales ProspectingCross-functional Team LeadershipSales ManagementConsultative SellingStrategy AlignmentInternational Sales

Grand view research, inc

2 roles

Senior Executive Partner Relations (BDE)

Jan 2020Mar 2021 · 1 yr 2 mos

Sales ManagementInternational SalesPartner Relationship ManagementChannel Sales

Partner Relations

Sep 2018Mar 2021 · 2 yrs 6 mos

  • As a partner relation executive, at Grand View Research, my motive is to bridge the gap between our partners and the research team, ensuring the same is directed in an effective & lucid manner.
  • In addition to this, I assist and look into the overall functions of partner relations such as tracking payments, sharing marketing materials, hunting new business prospects, managing team tasks etc.
International SalesPartner Relationship ManagementChannel Sales

Wiseguyreports (wgr) part of wiseguy research consultants pvt. ltd.

Partner Relations

Mar 2018Sep 2018 · 6 mos · Pune

  • Eager to execute the process of partner relations in a harmonized and standardized manner, inclusind to:
  • Identifying key contacts of potential partners to establish and foster business relations
  • Analyzing monthly proficiency report for all the partners and develop strategies to attain productivity goals
  • Coordinating with various departments (Marketing, Sales, Accounts) for smooth functioning and long-term synergy with our partners
  • Managing and providing solutions to day today business relations complexities and ensuring an ever growing association
Partner Relationship Management

Eureka forbes ltd

Summer Intern

May 2017Jul 2017 · 2 mos · Pune/Pimpri-Chinchwad Area

  • Being associated with Eureka Forbes Ltd. as summer intern has given me great exposure to the industry, my KRAs are:
  • Understanding of various range of products of EFL
  • Getting an idea of various marketing strategies to overpower the competitor and acquiring market lead
  • Conducting primary research with several retailers to analyse performance of the Pune region's water purifiers' performance against competitors
  • An overview of usage of water purifiers based on multiple sources and TDS(Total Dissolved Salts) level of water

Education

Duke University

Product Management

Aug 2024Jan 2025

Indus Business School, Pune

PGDM — Marketing

Jan 2016Jan 2018

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