Divyam Hans

Operations Associate

Gurugram, Haryana, India9 yrs 1 mo experience

Key Highlights

  • Doubled revenue generation per salesperson at BYJU's.
  • Implemented innovative customer acquisition strategies.
  • Trained over 500 individuals in sales and management.
Stackforce AI infers this person is a Business Development Leader in the Edtech sector with a strong focus on sales strategy and team management.

Contact

Skills

Core Skills

Business DevelopmentTeam LeadershipSales StrategySales Operations

Other Skills

Analytical SkillsBusiness RequirementsBusiness StrategyCancellationsClient RelationsCommunicationConsultative Sales ManagementCounseling PsychologyCross-SellingCustomer AcquisitionCustomer EngagementCustomer Relationship Management (CRM)Customer SatisfactionCustomer SuccessDaily Reports

About

I was a Senior Business Development Manager at BYJU's, India's largest ed-tech company. I led a team of 100 associates and 7 managers to generate 7 crores of business monthly, collecting 80 crores of business in a year. I have doubled the revenue generation per salesperson, by increasing 150% of meetings week on week by introducing a weekday demo model and ensuring the quality of the demo. I have also improved customer-facing meetings by 45%, reduced employee attrition by 3.5%, and increased employee satisfaction by 50% by implementing a comprehensive employee engagement strategy with weekly incentives. I am pursuing an MBA from IIM-L, focusing on leadership and strategy building. I also completed a SIDBI-sponsored small industries management program at IIT Delhi, where I learned about business administration and management. Before joining BYJU's, I worked as a Business Development Manager at LIDO, where I provided consistent and sustainable revenue gains, profit growth, market share increase by 28%, and employee retention through employing strategic sales, training and multi-functional expertise. I deployed a team of 100 in 3 cities within 6 months, defined KPIs and drove change in sales and business development processes, and applied innovative customer acquisition strategies. I am passionate about people management and sales, and I have a customer-centric approach and an entrepreneurial mindset.

Experience

9 yrs 1 mo
Total Experience
2 yrs
Average Tenure
1 yr 1 mo
Current Experience

Persistent systems

Healthcare Consultant

May 2025Present · 1 yr 1 mo · Gurugram, Haryana, India · Hybrid

Byju's

Senior Business Development Manager at BYJU's

Mar 2022Nov 2023 · 1 yr 8 mos · Noida, Uttar Pradesh, India · On-site

  • Doubled the revenue generation per salesperson, by increasing 150% meetings week on week by introducing weekday demo model and ensuring the quality of demo.
  • Generated 7 Cr of business each month with 7 managers and 100 associates, collecting 80 Cr of business in a year.
  • Handled a floor and field management responsibility for creating a pipeline of approximately 20000 unique customer meetings annually, improving customer facing meetings by 45% and reduction in employee attrition by 3.5%
  • Increases employee satisfaction by 50% by implementing a comprehensive employee-engagement strategy with weekly incentives.
  • Revamped customer acquisition strategies like referrals, upsell programs and improved tracking mechanism which increased the meetings by 55%.
  • Improved the arpu by 83% through customized bundle and specific sales pitch modules.
  • Reduced attrition to 3% (vs 6%) by improving the training plans, hiring plans and termination plans.
TeamworkBusiness DevelopmentTeam Leadership

Lido

2 roles

Senior Business Development Manager at LIDO

Mar 2021Mar 2022 · 1 yr · Noida, Uttar Pradesh, India · On-site

  • Provided consistent and sustainable revenue gains, profit growth, market share increase by 28% and employee retention through employing strategic sales, training and multi-functional expertise, deployed a team of 100 in 3 cities within 6 months.
  • Defined KPI’s and drove change in sales and business development processes to broaden market penetration, lead churning on a proper time frame, leading to more and proper utilization of leads.
  • Applied 3,6,9 rule connectivity on uncalled and dnp leads to increase connectivity, prepared and presented proper presentation, doc’s, pdfs to engage the customer.
  • Monitored and provided constructive feedback to manager’s, to increase ARPU and revenue generation week on week.
  • Trained teams on FOS (feet on street model) – Indore, Lucknow and Noida teams to make 150% meetings in a week leading to 10Cr business in a year.
  • Improved the lead conversion by 65% by implementing a new layered pricing strategy, increasing the revenue by 30%
  • Retargeted the existing database and enhancing the inputs per sales professional by 15%, which led to optimize lead utilization and increase total revenue by 15%
TeamworkBusiness DevelopmentSales Strategy

Business Development Manager at LIDO

Jun 2019Feb 2021 · 1 yr 8 mos · Noida, Uttar Pradesh, India · On-site

  • Generated 3.5 Cr in 10 months with 20-22 associates, hence created 12 managers.
  • Drove the revenue upwards of 25Lac developed end-to-end per week sales operations for 2 regions, and recognized as the only team that has done sales in major parts of North India with 90+ associates.
  • Increased the team’s productivity up by 150% by increasing the meetings per salesperson and improving the input matrix.
  • Streamlined the order delivery (including on-spot delivery), logistics and post-sales support.
  • Set up the Inside Sales Model from scratch and worked towards optimizing model’s profitability, contributed to making new product lines like: k3, mathematics, science, coding and English.
TeamworkBusiness DevelopmentSales Operations

Byju's (think & learn pvt. ltd.)

Business Development Executive

Jun 2018Jun 2019 · 1 yr · Noida, Uttar Pradesh, India

  • Closed 200+ sale units with ARPU 55K thus contributing 1.1Cr within a period of 6 months.
  • Pioneered the feet-on-street model in the Ed-tech Industry which is still used by various Ed-tech as it has decreased the refund rate by 200% and increased the ARPU by 120%
  • Closed sales in 7 parts of North – Rudrapur, Halawani, Dehradun, Pathankot, Jammu , Kashmir and Hardwar.
Business DevelopmentPeople ManagementSales Strategy

Sharing achievement and rejuvenating society

Manager

Jun 2015Feb 2018 · 2 yrs 8 mos · Noida, Uttar Pradesh, India

  • Affiliation as an Independent Business Owner of FMCG products with D2C distribution rights PAN India. Responsible for strategizing business plan, development of offline sales & marketing channels, recruitment of distributors, geography expansion, leadership & internal training.
  • Built and created a direct sales channel and performed offline D2C sales in the first year eventually acquiring 1500 customers.
  • Generated a turnover of 2 million by building & leading huge teams.
  • Expanded the sales channel Pan India
  • Created sales and marketing framework for new recruits as SOPs in direct selling model.
  • Trained over 500+ individuals in Consultative Selling, Marketing, Leadership and
  • Management.
  • .
Business DevelopmentPeople ManagementSales Strategy

Education

IIM Lucknow IPMX (One Year MBA)

Mar 2024Feb 2025

Jaypee University of Information Technology

Bachelor of Technology - BTech — Computer Science

Jan 2014Jan 2018

Indian Institute of Technology, Delhi

SIDBI

Jun 2017Sep 2017

D.A.V. CENTENARY PUBLIC SCHOOL

Jan 2013Jan 2014

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