Jul 2021 – Sep 2023 · 2 yrs 2 mos · Bengaluru, Karnataka, India

• Developed strong customer relationships and consistently achieved MoM revenue target, demonstrating exceptional sales performance.
• Proactively maintained and exceeded KPIs including unique dials, connected calls, pitch quality, talk time, referral generation, follow-ups, lead nurturing, pipeline generation, revenue generation, and daily reporting to optimize performance.
• Won multiple awards, including Highest Revenue for the Category, Highest Iconic Conversions, and Referral Conversion Rewards.
• Successfully facilitated collaboration with PAN India offline centers, expanding market reach.
• Mentored new employees and provided comprehensive product knowledge for target achievement.
• Organized and hosted a highly successful Rewards & Recognition event in July 2022, fostering employee engagement and motivation.
• Optimized sales through customized email templates, improving conversion rates.
• Implemented highly effective referral strategies resulting in a significant reduction of customer acquisition cost (CAC) by contributing 5%-20% of revenue through referrals.
• Received Key Contribution Award for highest iconic course conversions in December 2022.
• Earned A+ grade in the FY 22-23 annual review, reflecting outstanding performance.
• Contributed up to 15% of revenue through cross-category sales across multiple product categories.

Jan 2021 – Jun 2021 · 5 mos · South Delhi, Delhi, India

• Led prospects from the initial contact phase to the qualified phase through inside sales.
• Exceeded revenue targets consistently and achieved 100% revenue generation.
• Productively worked with LeadSquared (CRM).
• Achieved and exceeded input metrics of client engagement activity.
• Demonstrated proficiency in mentoring, sales monitoring, and follow-ups.
• Developed successful lead qualification and closing strategies.
• Experienced in cross-selling and up-selling.

Sep 2019 – Dec 2020 · 1 yr 3 mos · New Delhi Area, India

• Implemented a strategic system to optimize the value and performance of the organization's B2B services.
• Managed B2B account receivables and account payables.
• Formulated credit structure for vendors and managed revenue forecasting.
• Formulated incentive policies for the sales team.
• Developed and Implemented Cohorts, KPIs, CLTV-CAC, and Retention to drive growth.
• Managed retention growth from 20% to 55-60% by creation of SKUs and integrating credit line into product features.
• Mediated between the sales team and procurement team to ensure the smooth flow of required information on inventory and outstanding credit.
• Streamlined collection processes and managed supplier payments.

Oct 2018 – Aug 2019 · 10 mos · Gurugram, Haryana, India

• Established connections between the business and potential educators to expand operations.
• Evaluated & established selection criteria for onboarding educators, enhancing operational efficiency.
• Actively participated in discussions with co-founders regarding product development.
• Assisted educators in the formulation of syllabi and teaching patterns.