Durgesh Kumar

Operations Associate

Ahmedabad, Gujarat, India8 yrs 4 mos experience

Most Likely To Switch

Key Highlights

Achieved 25%+ revenue growth and 30%+ user retention.
Scaled platform to over 1M users and 2 lakh active users.
Led cross-functional teams to drive innovative feature launches.

Stackforce AI infers this person is a Product Operations Manager in the Gaming industry, focusing on user acquisition and operational efficiency.

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Skills

Core Skills

Product OperationsRevenue GrowthComplianceUser AcquisitionEvent ManagementOperations ManagementUser EngagementCustomer Support

Other Skills

AdminAdministrative AssistanceAnalytical SkillsApplication OperationsBusiness AdministrationBusiness Growth StrategiesBusiness StrategyCommunicationCorporate FP&ACross-functional LeadershipCustomer ServiceData AnalysisData EntryEmployee TrainingExcel Pivot

About

I am a Product Operations Manager with 6+ years of experience in the Fantasy Sports & Gaming industry, specializing in contest scaling, operations optimization, and innovative feature launches that drive consistent growth in revenue, retention, and user acquisition. ✨ Key Achievements: Scaled to 1M+ total users and 2 lakhs + active users Successfully managed ₹1 Cr+ Mega Contest operations with precision and compliance Delivered 25%+ revenue growth, 30%+ user retention boost, and 70%+ user acquisition growth Proven expertise in automation, compliance, strategy planning, and cross-functional leadership 🚀My mission is To build scalable, compliant, and user-first gaming platforms that not only accelerate business growth but also deliver a seamless and innovative user experience.

Experience

8 yrs 4 mos

Total Experience

1 yr 8 mos

Average Tenure

2 yrs 10 mos

Current Experience

Gamesys11

Product Operations Manager

Aug 2023 – Present · 2 yrs 10 mos · Ahmedabad, Gujarat, India · On-site

🚀 Delivered 25%+ Revenue Growth through optimized commission models & ₹1 Cr+ Mega Contest operations.
📈 Increased user Retention by 30% with loyalty programs & innovative contest formats.
⚡ Improved operational efficiency with 80% error reduction & 75% faster contest turnaround.
🎯 Partnered with Tech to launch new features, driving 70%+ user acquisition growth.
🌍 Scaled platform from 0 → 1M+ users acquisition & 2 Lakhs + MAU, strengthening market position.
📊 Executed data-driven campaigns, consistently achieving MoM growth.
👥 Mentored & led a 45-50 member cross-functional team, ensuring high performance.
🤝 Worked with Founders & partners to align business goals, product roadmap & P&L strategy.

Revenue GrowthOperations ManagementData AnalysisCross-functional LeadershipProduct Operations

Sportsbuzz official

Product Operations Team Lead

Oct 2022 – Jul 2023 · 9 mos · Gurugram, Haryana, India · On-site

1. Event and Game Operations
Planned, set up, and managed all game-day events in sporting facilities.
Created fantasy sports tours and monitored real-time scores, stats, and match data.
Managed player data, including positions, categories, pricing, and credits.
2. League Creation and Management
Designed and mapped innovative leagues to attract and retain users.
Ensured the timely launch of pending leagues for upcoming matches.
Analyzed user requirements and behaviours to craft appealing and engaging league formats.
3. Operational Excellence
Handled prize distribution logistics and streamlined operational processes.
Prepared daily match reports, performed data analysis, and developed actionable operational strategies.
Verified the accuracy of series and team names displayed in the application.
4. Team Leadership and Coordination
Managed schedules and distributed tasks to operational team members based on shift requirements.
Guided and supported team members in overcoming challenges and ensuring smooth operations.
Assisted customer support, compliance, and other teams to deliver a seamless user experience.
Created and joined contests with multiple entries, reducing underfilled contests and minimizing refund instances.
5. Quality Assurance and Compliance
Tested new application features and identified bugs, collaborating with technical and product teams for improvement.
Verified user KYC documents and withdrawal logs to ensure compliance with internal policies and regulations.
6. Promotional Campaigns
Coordinated promotional offers, coupons, notifications, and daily cashback initiatives.
Conducted competitive analysis of other apps to identify and implement strategies for improved user engagement and contest formats.
7. Adaptability and Initiative
Proactively took on additional responsibilities, including operational enhancements and mapping tasks.
Displayed a keen interest in operations, consistently embracing new challenges and improving workflows.

Event ManagementLeague ManagementQuality AssuranceData AnalysisProduct Operations

Sportsgully

Product Operation Executive.

Jan 2021 – Sep 2022 · 1 yr 8 mos · Bhilai, Chhattisgarh, India · On-site

● Creating fantasy sports tours and monitoring fantasy sports scores, stats, etc
● Fetching match data and player management
● Maintaining player positions/categories and player pricing/credits
● Handling operational and logistical tasks associated with the prize distributions
● Keeping a tab on all the latest sports-related news
● Coordinating for promotional campaigns, offers & coupons
● Analyse users' requirements and behaviours and plan attractive leagues.
● creating and mapping new interesting leagues for the users.
● Helping Customer support, Compliance and other teams, to provide seamless and best customer experience
● Checking user KYC documents.
● Handled customer inquiries and concerns regarding withdrawal requests, providing prompt and helpful assistance.
● Helping the product team and QA team Testing the Sportsgully application.