Dushyant Singh

Operations Associate

Bengaluru, Karnataka, India8 yrs 4 mos experience

Highly Stable

Key Highlights

Spearheaded cost reduction initiatives saving over Rs. 1 Cr annually.
Developed business continuity plans ensuring operational resilience.
Expert in program management and business analysis in fintech.

Stackforce AI infers this person is a Fintech Program Manager with expertise in operational excellence and risk management.

Contact

Skills

Core Skills

Program ManagementBusiness AnalysisBusiness Process ImprovementRobotic Process Automation

Other Skills

AdvertisingAgile Project ManagementAnalytical SkillsAssist EdgeBanking OperationsBrand DevelopmentBudget ManagementBusiness ConsultingBusiness Continuity PlanBusiness DevelopmentBusiness Intelligence (BI)Business Intelligence ToolsBusiness RequirementsBusiness StrategyC#

About

Dushyant Singh Program Manager | MBA in Marketing | Innovator Greetings! I'm Dushyant Singh, a seasoned Program Manager equipped with an MBA in Marketing. My professional journey harmoniously fuses academic excellence with impactful leadership in the fintech landscape. Professional Prowess: My expertise spans program management, business analysis, and corporate strategy, underpinned by a foundation in data analytics, risk management, and the art of effective storytelling. Driving Success at Paytm: At Paytm Payments Services Limited, I've spearheaded transformative initiatives, amplifying profitability and ensuring stringent compliance. My career journey also encompasses a tenure at Infosys Technologies, where I delved into process automation and harnessed the power of machine learning for operational excellence. Beyond the Office: I'm also a TEDx speaker, the founder of KASH (East India's largest cine-theatrical group), and a stalwart team leader. I welcome the opportunity to connect and explore synergies together.

Experience

8 yrs 4 mos

Total Experience

3 yrs

Average Tenure

2 yrs 4 mos

Current Experience

Jpmorgan chase & co.

Associate

Feb 2024 – Present · 2 yrs 4 mos · Bengaluru, Karnataka, India · Hybrid

Developing pricing strategy for Payments Product

Paytm

Program Manager

Jul 2022 – Nov 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India · Remote

Operational Excellence and Management
 Spearheaded manpower Capacity Planning & Devices Inventory management for Operational Excellence
 Prepared detailed Value Stream Map (VSM) of Onboarding Ops covering Granular Level Sub-Activities
 Achieved cost reduction of Rs.1.03 Cr/Year in POS/EDC/Online Onboarding Ops by establishing COE Team for Swift payments. UPI and Cross border payments.
 Performed Python based RFM Analysis- R(Recency),F(Frequency),M(Monetary) for dormant Merchant Segmentation
 Achieved Rs.6.24 Cr GMV by reactivation/cross-selling/Up-selling Paytm PG products.
 Conducted Cost Benefit Analysis (CBA), negotiated prices, and selected API-based Automation Vendors.
 Formulated and executed a comprehensive Business Continuity Plan (BCP) for the company ensuring operational resilience
 Successfully prevented a potential loss of 32.18 lakh rupees for PPSL by conducting a thorough chargeback fraud analysis. Identified fraudulent patterns and field agents involved in a syndicate, enabling early intervention and mitigation.
 Revamped Paytm's SOPs to KPMG standards, created a central SOP microsite of the organisational tree structure on
Google Sites, creating a one-stop solution for all SOP documents for audit trails.
 Transformed merchant risk assessment using the Japanese Ishikawa fishbone model, reducing review time from 35 to 5 minutes, and improving TAT by 86% .
 Streamlined the limit enhancement procedure by developing a VBA script for Excel automation, resulting in a remarkable
92.86% reduction in man-hours, cutting down processing time from 2 hours to just 15 minutes.
 Managed Team of 66 Members (3 junior managers + 3 Team Leaders + 60 Associates) for TAT, Productivity & Quality Management
Regulatory Compliance & Risk Management:
 Drafted the end-to-end application for license and authorization to operate as a Payment Aggregator submitted to RBI for Paytm Payments Services Limited (PPSL) in collaboration with the KPMG audit team.

Operational ExcellenceCapacity PlanningValue Stream MappingCost ReductionRFM AnalysisCost Benefit Analysis+8

Infosys

Robotic Process Automation Developer

Sep 2015 – May 2020 · 4 yrs 8 mos · Pune, Maharashtra, India · On-site

 Automated end-to-end manual tasks using Robotic Process Automation (RPA), driving process efficiency, and reducing human errors.
 Scheduled SAP jobs and conducted server migration on UC4, ensuring smooth operations and timely execution.
 Provided support for Production Jobs for one of the leading E-Commerce websites, maintaining high system reliability and availability.
 Acquired proficiency in tools such as Microsoft Studio, Service Now, Assist Edge, and languages like PIG, HIVE, C#, and Java.

Robotic Process AutomationSAP Job SchedulingServer MigrationProduction SupportMicrosoft StudioService Now+5