Jan 2024 – Feb 2025 · 1 yr 1 mo

• Led end-to-end operations of the Vintage (Pre-Owned) 2-Wheeler Division, managing sourcing, valuation, procurement, refurbishment coordination, and resale of used Royal Enfield motorcycles. Identified and stopped an internal revenue leakage issue involving off-showroom transactions and underbilling practices, strengthening compliance and restoring financial transparency. Increased division profitability by 4X during tenure through tighter cost control, optimized pricing strategies, improved inventory turnover, and stronger deal structuring. Streamlined customer journey across purchase and resale transactions, significantly reducing customer complaints and post-sale disputes. Took ownership of resolving all pending RTO and court-related cases involving documentation errors, title disputes, and legacy fraud cases achieving 100% closure and legal cleanup. Established structured verification processes for documentation, ownership transfer, and compliance to prevent future legal and financial risk. Improved trust and credibility of the Vintage division by aligning sales practices with regulatory standards and ethical operations. Strengthened negotiation processes for both buy-side and sell-side transactions, improving gross margins per vehicle.

Apr 2021 – Jul 2023 · 2 yrs 3 mos

• Managed end-to-end truck and driver supply operations across the Haridwar region, ensuring uninterrupted fleet availability and on-time execution. Simultaneously handled 5 active logistics projects, coordinating fleet allocation, driver deployment, route planning, and daily operational monitoring. Led fleet operations for an 8-month RVNL (Government of India) infrastructure project in Haldwani, overseeing complete truck and driver supply for the project lifecycle. Ensured high operational reliability through structured driver training programs, focusing on compliance, safety protocols, and performance standards. Monitored driver productivity, attendance, trip efficiency, and turnaround time through daily tracking and coordination. Maintained strong coordination between project stakeholders, transport partners, and on-ground teams to prevent supply disruptions. Strengthened fleet discipline and reporting processes, minimising downtime and improving execution consistency.

Oct 2018 – Dec 2019 · 1 yr 2 mos

• Managed end-to-end driver onboarding, training, and cab attachment operations across the Dehradun region. Consistently achieved and exceeded monthly cab attachment targets, strengthening city-level fleet capacity and platform availability. Conducted structured driver training programs focused on customer service standards, platform compliance, and ride quality leading to a measurable reduction in customer complaints. Performed regular cab inspections and compliance audits, ensuring vehicle quality, documentation accuracy, and operational readiness. Played a key role in the airport operations launch team in Dehradun, contributing to fleet readiness, driver deployment, and initial rollout execution. Acted as a ground-level operations anchor, coordinating between drivers and city management to maintain smooth day-to-day platform performance.