Eklavya Sharma

Operations Associate

Dehradun, Uttarakhand, India5 yrs 9 mos experience

Key Highlights

  • Increased profitability by 4X in pre-owned motorcycle division.
  • Successfully launched 10 new stores with high operational standards.
  • Managed logistics for government infrastructure projects.
Stackforce AI infers this person is a Logistics and Operations Management expert with a strong focus on profitability and compliance.

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Skills

Core Skills

Operational ExcellenceTeam LeadershipProfit OptimizationCompliance AuditingLogistics ManagementOperational EfficiencyOnboardingTraining And Development (hr)

Other Skills

Optimizing PerformanceConflict ResolutionProblem SolvingDeployment ManagementPerformance ImprovementCustomer QualityNegotiationSales CompliancePricing StrategyBusiness Process ImprovementFleet OperationsProject CoordinationTime ManagementMaintenance Of TrafficCustomer Journeys

Experience

5 yrs 9 mos
Total Experience
1 yr 6 mos
Average Tenure
1 yr 3 mos
Current Experience

Blinkit

Coach

Feb 2025Present · 1 yr 3 mos

  • Drove store-level profitability by optimising rider cost structures, reducing hourly payouts while maintaining high supply availability across all seasons directly improving unit economics and store margins. Led last-mile operations across 20 Blinkit stores in Dehradun, owning rider performance, availability planning, and execution standards. Elevated Direct Handover (DH) rates from 60-70% to 95%+ consistently, strengthening operational discipline and improving delivery efficiency. Spearheaded the successful launch of 10 new stores (including 2 long-tail stores), selected to lead these openings due to proven supply-side stability and operational reliability. Managed and mentored rider teams across up to 8 stores simultaneously, ensuring SLA adherence, rider productivity, and seamless daily execution. Built and implemented structured rider training frameworks focused on customer grievance handling, professionalism, and delivery standards resulting in a noticeable drop in customer complaints. Acted as the central conflict resolution authority for rider disputes and strike situations across the Dehradun cluster, minimising disruptions and maintaining operational continuity.
Optimizing PerformanceConflict ResolutionProblem SolvingProfit OptimizationDeployment ManagementOperational Excellence+4

Allied auto agency - royal enfield

Manager

Jan 2024Feb 2025 · 1 yr 1 mo

  • Led end-to-end operations of the Vintage (Pre-Owned) 2-Wheeler Division, managing sourcing, valuation, procurement, refurbishment coordination, and resale of used Royal Enfield motorcycles. Identified and stopped an internal revenue leakage issue involving off-showroom transactions and underbilling practices, strengthening compliance and restoring financial transparency. Increased division profitability by 4X during tenure through tighter cost control, optimized pricing strategies, improved inventory turnover, and stronger deal structuring. Streamlined customer journey across purchase and resale transactions, significantly reducing customer complaints and post-sale disputes. Took ownership of resolving all pending RTO and court-related cases involving documentation errors, title disputes, and legacy fraud cases achieving 100% closure and legal cleanup. Established structured verification processes for documentation, ownership transfer, and compliance to prevent future legal and financial risk. Improved trust and credibility of the Vintage division by aligning sales practices with regulatory standards and ethical operations. Strengthened negotiation processes for both buy-side and sell-side transactions, improving gross margins per vehicle.
Conflict ResolutionProblem SolvingProfit OptimizationCompliance AuditingNegotiationSales Compliance+3

Lets transport

Executive

Apr 2021Jul 2023 · 2 yrs 3 mos

  • Managed end-to-end truck and driver supply operations across the Haridwar region, ensuring uninterrupted fleet availability and on-time execution. Simultaneously handled 5 active logistics projects, coordinating fleet allocation, driver deployment, route planning, and daily operational monitoring. Led fleet operations for an 8-month RVNL (Government of India) infrastructure project in Haldwani, overseeing complete truck and driver supply for the project lifecycle. Ensured high operational reliability through structured driver training programs, focusing on compliance, safety protocols, and performance standards. Monitored driver productivity, attendance, trip efficiency, and turnaround time through daily tracking and coordination. Maintained strong coordination between project stakeholders, transport partners, and on-ground teams to prevent supply disruptions. Strengthened fleet discipline and reporting processes, minimising downtime and improving execution consistency.
Logistics ManagementFleet OperationsProject CoordinationTime ManagementOperational Efficiency

Ola cab

Field Executive

Oct 2018Dec 2019 · 1 yr 2 mos

  • Managed end-to-end driver onboarding, training, and cab attachment operations across the Dehradun region. Consistently achieved and exceeded monthly cab attachment targets, strengthening city-level fleet capacity and platform availability. Conducted structured driver training programs focused on customer service standards, platform compliance, and ride quality leading to a measurable reduction in customer complaints. Performed regular cab inspections and compliance audits, ensuring vehicle quality, documentation accuracy, and operational readiness. Played a key role in the airport operations launch team in Dehradun, contributing to fleet readiness, driver deployment, and initial rollout execution. Acted as a ground-level operations anchor, coordinating between drivers and city management to maintain smooth day-to-day platform performance.
OnboardingTraining and Development (HR)Operational EfficiencyCompliance AuditingCustomer Quality

Education

HNBU

Bachelor of Business Administration - BBA — Marketing

Jan 2015Jan 2018

Beehive Group Of Colleges

Master of Business Administration — Marketing

Shri Guru Ram Rai Public School - India

High School Diploma

Shri Guru Ram Rai University

Bachelor of Business Administration — Marketing

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