Emily Barrett

Consultant

Bristol, England, United Kingdom5 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 5 years of experience in market research.
Expert in quantitative and qualitative research methodologies.
Proven track record in client insights and customer experience.

Stackforce AI infers this person is a Market Research professional with expertise in customer experience and data analysis.

Contact

Skills

Core Skills

Market ResearchData AnalysisCustomer InsightFinancial AnalysisOffice AdministrationMarketing

Other Skills

Analytical SkillsBehavioural ChangeBudgetingBusiness DevelopmentCX survey managementClient insights programClient interviewsCompetitor trackingCustomer ExperienceCustomer LoyaltyCustomer ServiceCustomer experience surveysData collectionData-driven insightsEmployee Engagement

About

Market Research professional with 5+ years of mixed methods experience (Retail, Grocery, Restaurant, Services). Currently working on a global client portfolio, utilising quantitative methods to answer CX/EX/BX briefs.

Experience

5 yrs 6 mos

Total Experience

2 yrs 9 mos

Average Tenure

4 yrs 5 mos

Current Experience

Smg - service management group

Senior Research Analyst

Jan 2022 – Present · 4 yrs 5 mos · Bristol, England, United Kingdom · Remote

I conduct statistical analyses using R, SPSS, and Excel to provide data-driven insights for CX, EX, and BX projects. Sitting within the Retail vertical, I have collaborated with numerous international brands, leveraging large, multi-source datasets (survey, financial, staffing) to inform strategic decision-making.
As a scripting expert, I design clear and intuitive surveys that optimise respondent experience and ensure high-quality data collection. Additionally, I contribute to social and charity initiatives within the organisation.

Statistical analysesRSPSSExcelData-driven insightsSurvey design+3

Evelyn partners

4 roles

Client Experience & Retention Optimisation Manager (Mat cover)

Promoted

Aug 2021 – Jan 2022 · 5 mos

Led the firm's client insights program, employing a mixed-methods approach to assess client satisfaction and loyalty (NPS, OSat). Managed customer experience surveys end-to-end, from planning and execution to in-depth analysis. Co-conducted client interviews to gather qualitative insights and communicated findings internally through reports and employee focus groups, driving informed decision-making.

Client insights programMixed-methods approachCustomer experience surveysClient interviewsReportingCustomer Insight+1

Client Insights Executive

Promoted

Sep 2019 – Aug 2021 · 1 yr 11 mos

Managed departmental and office CX survey waves
Conducted interviews of HNW clients, alongside senior partners
Provided 1:1 and group training sessions for staff that were undertaking client interviews
Wrote and disseminated insights reports to senior stakeholders

CX survey managementClient interviewsTraining sessionsInsights reportsCustomer InsightMarket Research

Financial Modeller

Promoted

Jan 2019 – Sep 2019 · 8 mos

• Created advanced Excel models to analyse employee and customer data

Excel modelsData analysisFinancial Analysis

General Support and Finance Assistant

Jul 2017 – Aug 2018 · 1 yr 1 mo · Salisbury, United Kingdom

• Budgeting, forecasting, ad hoc analysis of internal data, covering the reception desk, filing, report writing.

BudgetingForecastingReport writingOffice Administration

The walt disney studios

EMEA Marketing Assistant

Jun 2015 – Jun 2016 · 1 yr · Hammersmith

Supported the media team with weekly competitor tracking and ad hoc research projects.
Worked on syndicating the central marketing strategies on new release movies to the various European markets.
Responsible for reviewing and summarising country marketing overviews; organising key events, presentations and meetings; and creating and managing presentation templates for various marketing leads.
Collating and researching potential marketing ideas and reporting back findings to the team.

Competitor trackingResearch projectsMarketing strategiesMarketing