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Eric Malone, MBA

Director of Engineering

Asheville31 yrs 10 mos experience

Key Highlights

  • Proven track record in sales and marketing.
  • Expertise in process improvement and business strategy.
  • Strong background in customer service and relationship building.
Stackforce AI infers this person is a Restoration and Business Strategy expert with a focus on customer service and sales.

Contact

Skills

Core Skills

Business Process ManagementStrategy Execution

Other Skills

Process ImprovementBusiness Performance ManagementPerformance PlanningPerformance MeasurementMarket PlanningMarketingSalesOperations ManagementCustomer ServiceNegotiationLeadershipRisk ManagementTrainingSmall BusinessReal Estate

About

I am a customer service management, sales, and marketing professional. I have proficiencies in sales, marketing, and operations in multiple business models. I have worked as a consultant and I have a strong background as an analyst in order to determine maximum profitability and to determine future results.

Experience

31 yrs 10 mos
Total Experience
5 yrs 8 mos
Average Tenure
2 yrs 3 mos
Current Experience

Voda cleaning & restoration

2 roles

Director of Training and Technical Services

Promoted

Feb 2026Present · 3 mos · Remote

Franchise Success Coach

Feb 2024Feb 2026 · 2 yrs · Remote

Dki services

Northeast Sales And Marketing Representative

Jul 2023Feb 2024 · 7 mos · Chicago, Illinois, United States · Remote

  • Serving companies in both the public and private sector that require property restoration due to water, fire, and mold related damage in the Mid-Atlantic and Northeast Regions.

Kds windsor

Aftermarket Sales

Nov 2021Jul 2023 · 1 yr 8 mos · Hendersonville, North Carolina, United States

  • I prepare custom quotes based on the needs of my individual client’s facilities and their needs. I am responsible for pricing of all quotes to maintain the organizations profit goals. I created the marketing program that is responsible for driving customer calls and emails to our company. I have helped to create standards and inventory controls for my area of responsibility.
  • I work with amazing customers and an amazing team that seeks to create the best solutions that offers incredible results to our end users.
Process ImprovementBusiness Process ManagementStrategy ExecutionBusiness Performance ManagementPerformance PlanningPerformance Measurement+1

Operational resources, inc (opsource)

Branch Manager

Jul 2015Mar 2016 · 8 mos · Arden, North Carolina

  • Managing the Asheville Branch Office for OpSource Staffing. We find opportunities for our employees with leading employers in the area, and we provide staffing for employers that are needing well qualified workers from our labor force.

Polygon (formally munters mcs)

Restoration Account Manager

Aug 2004Jan 2007 · 2 yrs 5 mos

  • Marketed restoration services to commercial and industrial clients. Assisted with project management of several large projects. Provided support during several large losses and throughout the record-breaking 2004 and 2005 hurricane seasons. Was awarded as one of the Top 5 Account Managers of 2005. Estimated and sold over $5,000,000 in mitigation services.

Malone enterprises

Lead Consultant

Jan 2003Jan 2022 · 19 yrs · asheville, north carolina area

  • Malone Enterprises exists to assist businesses to better understand their market segment, how best to reach their desired clientele, and to offer real pragmatic help to reach those key markets.
  • Malone Enterprises, through strategic partnerships, offers multiple services to business owners in order to create outlets to get many needs met with just one point of contact.
  • Furthermore, Malone Enterprises believes in servant leadership. Not only will we help point you in the right direction, but we will work with you to help accomplish your goals.
  • Many consultants will help with analysis and planning, but Malone Enterprises will work with you in the implementation if the plan.
  • Many business owners are crunched for time, let us take care of your marketing so you can do what you love!

Servpro of biltmore

General Manager

Jul 1994Jun 2004 · 9 yrs 11 mos · Arden, NC

  • Managed restoration company from its inception to its conclusion. I worked from being in operations, to sales, and finally to being GM. I was instrumental in all facets of the business, and was responsible for driving sales as well as making sure that the operational proficiencies were in place to meet customer satisfaction.

Education

Liberty University

Master of Business Administration - MBA

Jan 2022May 2023

Liberty University

Bachelor's degree — Accounting

Jan 2019Dec 2021

Clinton County High School

Jan 1992Jan 1993

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