E

Erick Chisoni Lukwesa

Product Manager

Ndola, Copperbelt Province, Zambia4 yrs 2 mos experience
Highly Stable

Key Highlights

  • Expert in bridging IT and telecommunications in mining.
  • Proven track record in stakeholder management and operational efficiency.
  • Skilled in field service engineering with a focus on customer satisfaction.
Stackforce AI infers this person is a Telecommunications and IT Infrastructure Specialist with a focus on operational efficiency.

Contact

Skills

Core Skills

Stakeholder ManagementIt ConsultingField Service Engineering

Other Skills

Active DirectoryTeamworkTechnical SupportMaintenanceOral CommunicationWorkload PrioritizationIT EscalationService DeskElectrical EngineeringWAN OptimisationCisco SecuritySpreadsheetsIT GovernanceHealth Information ManagementComputer Hardware Installation

About

Frontier Mine ERG Africa relies on my ability to orchestrate IT operations, ensuring robust telecommunications infrastructure and effective stakeholder communication. With a City&Guides Diploma in Telecommunications Technology, I adeptly bridge the gap between complex IT systems and practical mining applications. At Kascco Company LTD, my role as a Senior IT Consultant involves prioritizing workloads and streamlining processes, contributing to a collaborative environment where technology serves as the backbone for operational efficiency and business continuity.

Experience

4 yrs 2 mos
Total Experience
4 yrs 2 mos
Average Tenure
4 yrs 2 mos
Current Experience

Self employed

Information Technology Specialist

Present

Active DirectoryStakeholder Management

Frontier mine erg africa

Planning Administrator

Mar 2022Present · 4 yrs 2 mos · Sakania, Congo DR

Stakeholder ManagementTeamwork

Kascco company ltd

Senior Information Technology Consultant

Jan 2021Present · 5 yrs 4 mos · Kalumbila- Zambia

Active DirectoryStakeholder ManagementIT Consulting

Medysis company limited

Field Services Engineer

Jun 2019Oct 2019 · 4 mos · Lusaka Province, Zambia

  • Repaired and calibrated systems and equipment post - installation.
  • Tested equipment performance and demonstrated operation and servicing to customers.
  • Scheduled service calls according to customer location and urgency of need.
  • Managed maintenance data records and tracked operating information for onsite
  • reference.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and
  • mitigate equipment failures.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to
  • diagnose equipment malfunction.
  • Provided technical support to troubleshoot, repair and maintain operation efficiencies in
  • electronic systems.
  • Managed reactive and planned maintenance across Panther Systems, reducing operational
  • downtime for enhanced client satisfaction.
  • Maintained outstanding relations with clients and customers, increasing repeat business
  • and recommendations to enhance service profitability.
Stakeholder ManagementTeamworkField Service Engineering

Education

City&Guides

Diploma of Telecommunication — Telecommunications Technology/Technician

Jan 2014Jan 2015

Ilex South Africa

Certificate — Biomedical/Medical Engineering

Aug 2019Aug 2019

City & Guides

Diploma In Telecommunication — Computer Systems Networking and Telecommunications

Jul 2014Aug 2015

Kacha Business Center

Certificate — Computer/Information Technology Administration and Management

Jun 2011Dec 2011

University of the People

Associate's degree — Computer Science

Aug 2024Oct 2026

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