May 2024 – Oct 2025 · 1 yr 5 mos · Noida · Remote

• User Conversion: Spearheaded UX refinements for cart and checkout flows, curtailing drop-offs by 20% and boosting onboarding completion by 25% through data-driven iterations.
• Operational Efficiency: Accelerated vendor verification by 40% by launching a centralized automated admin module and collaborating with internal stakeholders to replace manual workflows.
• Execution Excellence: Enhanced sprint predictability by 30% and reduced engineering rework by 25% through high-fidelity PRDs and rigorous cross-functional alignment between engineering, design, and QA.
• Marketplace Strategy: Led the 0→1 development of a refurbished marketplace, improving product discoverability by 25% while managing end-to-end delivery with a non-technical founder.
• Strategic Trust-Building: Implemented an inquiry-based lead system and pivoted to offline payments to build market trust, partnering with sales and ops to establish a foundation for future digital scaling.

Sep 2021 – Apr 2024 · 2 yrs 7 mos · Noida · On-site

• Blockchain Automation: Engineered Ethereum smart contracts (Solidity) to automate Pharma-Logistics SLAs, reducing medicine loss and eliminating 60% of manual verification errors.
• System Integrity: Developed Node.js APIs to synchronize Ethereum block data with internal systems, reducing reconciliation issues by 30% and ensuring 100% audit traceability.
• Identity Research: Conducted research on blockchain scalability and DID frameworks to design a secure, patient-centric identity model for MDVERSE.
• E-commerce Data Strategy: Automated data pipelines using Azure Data Factory and SQL to consolidate fragmented e-commerce data, driving a 40% increase in data processing efficiency.
• Business Intelligence: Designed Power BI dashboards for e-commerce stakeholders, providing real-time visibility into sales performance and user behavior trends.

May 2021 – Aug 2021 · 3 mos · Noida · On-site

• Product Quality Management: Spearheaded the end-to-end testing for Support My Cloud (Marketplace) and Miri Portal (EMS), executing 150+ test cases and triaging 30+ critical bugs to maintain a 95% release pass rate.
• Process Automation: Architected and deployed automated testing suites using Selenium and Java, increasing test coverage by 85% and driving a 50% reduction in manual regression cycles.
• API Reliability: Conducted rigorous API testing via Postman for 80+ endpoints; achieved 98% system reliability and collaborated with backend teams to optimize response times and data integrity.
• Strategic Troubleshooting: Identified systemic bottlenecks in the Cloud Marketplace onboarding flow, providing data-driven recommendations that enhanced overall system performance and user stability.

Dec 2019 – Apr 2021 · 1 yr 4 mos · Gurugram, Haryana

• 1. Took a career break following my tenure at Wipro HR Services India Pvt. Ltd. to recover from a health-related challenge. During this time, I focused on skill development to broaden my technical expertise.
• 2. Acquired hands-on experience in software testing by learning and working with tools like Selenium and programming languages like Java, enhancing my ability to design and execute automated test suites.
• 3. Strengthened skills in API testing with tools like Postman and managed testing for multiple endpoints, ensuring software reliability and performance.
• 4. Focused on enhancing test automation, increasing test coverage, and developing reusable testing frameworks to ensure robust system validation.

Aug 2019 – Nov 2019 · 3 mos

• Requirements Analysis: Analyzed complex Client Requirement Documents (CRD) to translate business needs into technical database configurations, ensuring 100% alignment with client goals.
• System Configuration: Configured core business logic including DB Transactions, Selection Rules, and Date Retrieval Definitions, maintaining high data integrity across client environments.
• Quality Assurance & Testing: Authored and executed comprehensive Test Plans covering diverse functional scenarios; identified, documented, and triaged critical defects to ensure product stability.
• Root Cause Analysis (RCA): Conducted deep-dive analysis into configuration failures, implementing corrective logic and performing Regression Testing to prevent recurring issues.
• Cross-Functional Documentation: Collaborated on detailed test reports and defect logs, facilitating clear communication between technical teams and stakeholders during the deployment phase.

Feb 2019 – Jul 2019 · 5 mos

• Logic Implementation: Translated client business rules into technical configurations for Defined Benefits (DB) activities, ensuring complex financial transactions met strict regulatory requirements.
• Data Validation: Authored and executed end-to-end test plans to validate system accuracy; utilized SQL queries to perform deep-dive data filtering and integrity checks.
• Defect Lifecycle Management: Managed the full defect lifecycle—from initial identification and documentation in logs to root cause analysis and resolution implementation.
• Product Reliability: Conducted rigorous Regression Testing to ensure new configuration changes didn't disrupt existing system functionality, maintaining high product stability.
• Stakeholder Alignment: Interpreted technical Requirement Documents to ensure 100% feature parity between client expectations and system output.