Mar 2024 – Jan 2025 · 10 mos · Sunnyvale, California, United States

• Led discovery roadmap for third-party streaming subscriptions on Fire TV, a business with over $1 billion annual revenue and close to 100 million monthly active users.
• Led end-to-end feature creation process through customer research, ideation, requirement definition, engineering alignment, A/B testing and analysis, and launch. Key features include new subscription-focused recommendations, a redesigned browse CX, and improvements to purchase flows.
• Navigated complex set of global stakeholders, representing India-based Appstore leaders to the US-based Fire TV organization.
• Mentored two junior PMs in product management skills, providing guidance and opportunities for career growth.

Jan 2022 – Mar 2024 · 2 yrs 2 mos · Sunnyvale, California, United States

• Managed the comprehensive product roadmap for Amazon Appstore on Fire Tablet, a multi-hundred million dollar business with tens of millions of monthly active users.
• Key features delivered include self-service partner-populated event marketing placements, sponsored ad rows with integration with Amazon Ads, and a full UX refresh.
• Transformed the relationship between the Appstore and Fire Tablet organizations into a closer mutual partnership driving toward a shared vision through clear communication and regular stakeholder alignment mechanisms.
• Identified AI-based personalization as a top opportunity across Appstore despite it being outside of my immediate scope and built and executed a personalization roadmap that drove $30MM+ incremental annual revenue. Convinced leaders to invest in personalization, creating a new full-time PM role, who I trained.
• Wrote the OP1 (Operational Planning) doc representing the vision and roadmap for the Tablet/3P Appstore CX team (~70 people) in 2022 and the overall Appstore CX org (~250 people) in 2023, coordinating between product and engineering teams to highlight the right priorities and create a cohesive strategy. Also wrote the 2023 Q3 Quarterly Business Review document representing the entire Appstore org (~500 people).
• Mentored a Summer 2023 MBA intern to develop product management skills through creating a product plan for dynamic app featuring using Large Language Models (LLMs).

Mar 2021 – Jan 2022 · 10 mos

• Managed the full portfolio of Lenovo software solutions for the Small and Medium Business segment, including software for all customers with up to 500 employees and for ThinkBook, ThinkPad E series, and ThinkPad V series product lines.
• Strategically grew portfolio of SaaS and service offerings that Lenovo sells to SMB customers and helped onboard third-party vendors.
• Designed SMB-focused features in applications including Lenovo Vantage, an assistant app preloaded on all Lenovo PCs, and on Lenovo's UDS cloud ecosystem.
• Served as the main point of contact between Lenovo's US-based cloud and software department and the China-based SMB segment, aligning strategy and needs between the two teams.

Oct 2019 – Mar 2021 · 1 yr 5 mos

• Managed software requirements for Lenovo VR Classroom 2, including the Lenovo Mirage VR S3 virtual reality headset, ThinkReality cloud platform for IT managers, and LanSchool Air cloud platform for teachers to manage the devices in the classroom.
• Managed software requirements for Lenovo commercial VR headsets used for a variety of enterprise use cases using the ThinkReality cloud platform.
• Led software team from design through production and maintenance phases, adding requirements to meet customer and stakeholder needs while ensuring on-time launch.
• In addition to regular work tasks, taught weekly beginner Mandarin courses to 150 US-based employees, as a continuation of English lessons I led at Lenovo Beijing.

Apr 2019 – Oct 2019 · 6 mos

• Managed the overall software experience and strategy across the portfolio of Lenovo Android tablets, including app preloads, system UX, and functionality.
• Acted as Google Technical Account Manager, the main contact window between Lenovo's tablets team and Google to understand changes to the Android ecosystem and policies and to lead internal discussions in Mandarin to best adapt to these changes.
• Worked with strategic partners like Amazon and Microsoft to find synergies for software partnerships on specific devices and across the portfolio.
• Earned 1st place in Lenovo IDG Consumer Segment's "Shark Tank" marketing competition by pitching a demo idea for the Yoga Smart Tab at IFA 2019, winning a trip to Berlin to set up the demo and train promoters.

Jul 2018 – Apr 2019 · 9 mos

• Rotated through various teams and positions within Lenovo's Android Devices team, including software engineering, software product management, and business development to gain a comprehensive understanding of the business as part of the Global Future Leaders Program.
• Managed software partnerships between Lenovo's Android tablets team and major partners including Amazon, Google, Microsoft, Netflix, and Yandex.
• Worked closely with Google to understand frequent changes to the Android operating system and led a cross-functional team in the tablets department to adapt to these changes from technical, regulatory, and business perspectives.
• Negotiated business terms to create innovative software experiences for users while adding over $1M of new monetization value for Lenovo.
• Researched market trends, competitor design, and user requirements to find and engage new strategic partners for software collaboration.
• Worked with the software planning and development, legal, and cost teams to ensure proper deal execution and continue expanding the partnerships.
• Earned Lenovo Product Group Outstanding Individual 2019 award for transforming the tablet team's technical relationships with Google and Amazon.

Oct 2017 – Jan 2019 · 1 yr 3 mos

• Managed and co-designed the user experience and software requirements for the Lenovo Smart Tab P10 and M10, the first product in an innovative new category of 2-in-1 tablet and smart display products, developed in partnership with Amazon Alexa, and earning eight awards at CES 2019.
• Managed software requirements for the Oculus Rift S, Lenovo Home Assistant, and the Tab 4 line of Android tablets, including maintenance and updates for existing products and product definitions for new products.
• Led software discussions in Mandarin with Lenovo's internal team and ODMs, and led discussions in English with Lenovo's US-based partner companies, including Google, Amazon, Facebook, and Microsoft.
• Supervised two Lenovo firmware engineers and interfaced with the ODM firmware team and the Oculus team in the US to address potential issues and ensure on-time software development for the Oculus Rift S.
• Created and maintained software requirement and app preload documents for eight Tab 4 series tablets sold worldwide, working with third-parties and ODMs to update requirements as changes arose.
• Acted as the main interface between the Lenovo Android tablets team and Google for updates and changes to the Android platform and certification requirements.
• In addition to regular work tasks, founded Lenovo English Corner in April 2018, teaching weekly English lessons for roughly 50 Lenovo employees from across the company per week for 70 weeks, and created plan for HR to continue English Corner after I relocated to the US in October 2019.

Jul 2017 – Oct 2017 · 3 mos

• Created new features for Note Saver, a drawing and note-taking app for the Lenovo Yoga Book.
• Developed the ability to sync notes and drawings to the user's OneNote cloud account using Microsoft APIs and the ability to select and move strokes on the canvas.
• Responded to daily bug reports by studying, understanding, and editing the project code, which was already over 30,000 lines when I joined the project.
• Attended regular stand-up meetings in Mandarin to update the team on project progress and align on next steps.

Aug 2016 – May 2017 · 9 mos · Pittsburgh, PA

• Courses:
• Spring 2017: Distributed Systems, Health Care Geographic Information Systems
• Fall 2016: Text Analytics, Professional Writing
• Worked 20 hours per week as a teaching assistant for Heinz College graduate students in addition to full-time coursework.
• Introduced key programming concepts and helped students solve technical issues in weekly Distributed Systems and Health Care GIS lab sections.
• Held seven hours of office hours per week for over 100 Distributed Systems students and 30 Health GIS students to help them understand course material.
• Graded and gave constructive feedback on 20 assignments and tests per semester.
• Met weekly with the Distributed Systems TA team and professors to provide course feedback and find ways to improve student learning.
• Taught 4 guest lectures on business writing practices across cultures to a total of 100 Professional Writing students.

Apr 2016 – Jul 2016 · 3 mos · Bangalore, Karnataka, India

• Researched and implemented state-of-the-art natural language processing and sentiment analysis solutions to automatically generate domain-specific sentiment lexicons as part of Infosys' NLP Platforms team.
• Developed a comprehensive business plan alongside two Infosys strategists and an MBA student as a semifinalist in the InStep Business Plan Competition.
• Participated in business and cultural workshops to better understand Infosys' corporate strategy and role as an IT leader in India.
• Learned about Indian culture alongside a highly diverse and motivated group of interns.

Jun 2013 – Jul 2015 · 2 yrs 1 mo · Lanzhou, Gansu, China

• Taught fourteen hours per week of Oral English classes to 200 first-year undergraduate and graduate students per semester at Gansu Agricultural University.
• Hosted office hours twice a week, led a weekly Scrabble club, and assisted with weekly English Corners.
• Attended two months of daily TEFL, language, and cross-cultural training in Chengdu, China.
• Led two weeks of teacher-training classes for teachers from rural Gansu province during the summer.
• Planned and executed evening events during training for 83 new volunteers entering China June 2014.
• Reached advanced proficiency in Mandarin Chinese, as assessed by Peace Corps speaking tests and the Chinese government's HSK 6 (top level) Mandarin exam.

Jun 2012 – Aug 2012 · 2 mos · Houston, TX, USA

• Awarded NSF Research Experience for Undergraduates fellowship.
• Collected and parsed large data sets to create a knowledge base in the UHD Artificial Intelligence Lab.
• Studied and implemented Natural Language Processing techniques using online resources.
• Presented research to professors and students in end-of-program conference.

Aug 2010 – Jun 2013 · 2 yrs 10 mos · Northfield, MN, USA

• Established inclusive and welcoming floor communities of thirty-five to fifty students per year, especially working with first-year students to ease the transition into college.
• Elected to represent all seventy resident assistants on schoolwide Committee on Student Life.
• Organized and implemented more than fifty floor activities over three years, targeting community-building, education, and diversity objectives.
• Participated in weekly staff, committee, and professional development meetings.
• Collaborated on teams of ten to fourteen RAs to create all-hall programming.
• Patrolled duty area and took disciplinary action when necessary.