Jan 2024 – Jan 2026 · 2 yrs · United Arab Emirates · On-site

• Passionate about leveling up human empowerment and skills, I lead initiatives to drive growth and innovation across the Middle East. My focus is on acquiring clients and delivering top-notch consulting services that transform businesses and elevate performance.

Aug 2022 – Present · 3 yrs 9 mos · United Arab Emirates · On-site

• I play a pivotal role in bridging the dynamic markets of the UAE and Malaysia. My focus is on providing strategic business solutions, facilitating company incorporations, including offshore and Free Zone setups and fostering international partnerships that drive business growth. With expertise in market expansion, investment structuring, and trade facilitation, I craft strategies that connect businesses with new opportunities, ensuring seamless market entry and expansion.

Apr 2022 – Present · 4 yrs 1 mo · Dubai, United Arab Emirates · On-site

• I am at the forefront of connecting the business world and advising on the evolving landscape of business in the UAE and Malaysia. I lead initiatives that promote business excellence, collaboration, and strategic growth, making a significant impact on the international stage.

Aug 2021 – Nov 2021 · 3 mos · Dubai, United Arab Emirates

• Designed and managed integrated project plans focused on attaining the outlined goals for Soft Services Reviewed all the contracts and the agreements between Keolis-MHI and its contractors, assessed the scope of work, terms and to deal with variations of the contract with minimal scope creep or cost escalations.
• Achievements:
• Served as an in-house subject matter expert on contractual and technical obligations.
• Mitigated conflicts and secured necessary permits related to regulations and authorities.
• Provided insights to key stakeholders, ensuring project alignment with objectives.

Apr 2021 – Dec 2022 · 1 yr 8 mos · Selangor, Malaysia · On-site

• Owned and managed a full-scale bakery & café franchise, overseeing daily operations, financial management, and strategic growth initiatives.

Jan 2020 – May 2023 · 3 yrs 4 mos · Dubai, United Arab Emirates

• Supported the delivery of the development programs which included co-facilitating the workshop and the delivery of the program. Conducted competency-based interviews, arranged for assessment centers and presented comprehensive interview reports to clients recommending and advising suitably of candidature robustness.
• Achievements:
• Acted as the Center Manager for a large-scale assessment center for public sector agencies in the UAE.
• Proposed and recommended the content for training and development programs such as Leadership Program, Performance Management and Competency Based Interview Workshops.
• Executed a diverse range of projects such as Assessment Center, Performance Management, Competency Based Interview Workshops, Succession Planning Framework, and Leadership Programs for Managers.

Nov 2017 – Sep 2019 · 1 yr 10 mos · WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Led a team of consultants and analysts in delivering resource optimization and salary benchmarking projects. Redesigned job descriptions, prepared analytics, and proposed recommendations for performance and efficiency improvements.
• Key achievements:
• Redesigned 200+ Job Descriptions for middle management roles.
• Prepared the end-to-end analytics and reporting using Power BI and Excel that enabled the client to make data-driven decisions to manage and retain employees.
• Identified 10% under-utilized employees, highlighted potential performance and efficiency gains through automation technology and proposed the ideal manpower allocation and ideal organization structure.
• Provided recommendations and action plans to improve work redundancy and workload imbalances.

Jan 2017 – Nov 2017 · 10 mos · Kuala Lumpur, Malaysia

• Developed ideas and strategies to ensure OD initiatives are integrated and aligned with strategic business and goals. Led performance improvement initiatives and facilitated the planning, mid-year review and appraisals process.
• Achievements:
• Implemented the Flexible Working Hours Policy.
• Developed and implemented Success Planning Policy.

Dec 2011 – Jan 2017 · 5 yrs 1 mo · Kuala Lumpur, Malaysia

• Involved in a wide range of Human Resource initiatives across Organisational Development and Talent Acquisition. Initially joined as an Organisational Development Executive and was subsequently promoted to Senior Executive, with expanded responsibilities equivalent to Assistant Manager-level scope.
• Progressed from a core focus on Organisational Development into a dual-function role, taking on the Recruitment portfolio while continuing to support key OD initiatives. Played an integral role in strengthening organisational capability, workforce planning, and talent acquisition during a period of nationwide expansion.
• Key areas of involvement included implementation of Company Core Values, Training Needs Analysis, Leadership Development programmes, HRMS system (Training Module) implementation, Employee Engagement Surveys, and Job Description workshops.
• Also served as Liaison Officer for the Land Public Transport Symposium 2016, a national-level event officiated by the Prime Minister of Malaysia.
• Key Achievements:
• Supported various HR and organisational development projects at national level.
• Contributed to HR system (ERP) setup, including training and recruitment modules.
• Assisted in implementing performance management and KPI frameworks.
• Delivered training programmes and achieved 32 training hours per employee KPI.
• Conducted performance review briefings for 200+ employees across regions.
• Secured training grants through collaboration with government agencies.
• Talent Acquisition & Recruitment:
• Managed end-to-end recruitment across HQ and regional offices.
• Conducted structured and behavioural-based interviews to assess candidate suitability.
• Successfully hired 100+ Enforcement Officers nationwide during the 2014 expansion.
• Handled full recruitment process from planning to onboarding.
• Worked with departments to align hiring with business needs.
• Improved hiring efficiency and reduced time-to-hire.