Jan 2025 – Present · 1 yr 4 mos · Greater Seattle Area · On-site

• Building the only career-focused platform that combines personal identity, artificial intelligence (AI), and workflow to uniquely help you with your first, current, or next job.

Sep 2022 – Jan 2025 · 2 yrs 4 mos · Seattle, Washington, United States · Hybrid

• Consulting startups (e.g. Serve Robotics), growth-stage companies (e.g. Amplitude), and enterprises (e.g. ServiceNow) on net-new strategic initiatives, iterative product fixes, hiring design talent, finding/briefing/managing external agencies, building/scaling design capabilities, and designing for AI.
• ▪︎ 𝗣𝗮𝘁𝗵𝗣𝗶𝗹𝗼𝘁: I'm building PathPilot, an AI-enabled career copilot — smart, personalized support for your first, current, or next job.
• ▪︎ 𝗠𝗮𝗴𝗶𝗰𝗮𝗹 𝗚𝗣𝗧𝘀: Created and published a series of successful (+60k users) chatGPT-based custom AI GPTs for job seekers, management, and education.
• ▪︎ 𝗔𝗺𝗽𝗹𝗶𝘁𝘂𝗱𝗲: Assessed and delivered strategies for improving the product experience, enhancing customer satisfaction, and provided interim leadership to the design team during organizational restructuring.
• ▪︎ 𝗦𝗲𝗿𝘃𝗲 𝗥𝗼𝗯𝗼𝘁𝗶𝗰𝘀: Led initiatives to enhance driving safety for pilots and improve customer experience, robot visibility issues with new digital and analog solutions, resulting in increased operational safety.

Aug 2020 – Aug 2022 · 2 yrs · Bellevue, Washington, United States

• Led a team of 50+ talented UX designers, researchers, usability experts, content strategists, copy writers, prototypers and more to help Smartsheet become the enterprise SaaS platform of choice for Collaborative Work Management (CWM).

Jun 2019 – Jul 2020 · 1 yr 1 mo · Greater Seattle Area

• Led a team of 150 talented UX designers, researchers, usability experts, content strategists, copy writers, videographers, and prototypers working on AT&T’s e-commerce platforms for web (att.com) and mobile.

Apr 2017 – Jun 2019 · 2 yrs 2 mos · Greater Seattle Area

• Designed complete, end-to-end experience and all collateral for ground-breaking personal data security product in 18 months. Defined product market fit and product design strategy. Drove branding, industrial design, packaging design and UX/UI design. Developed marketing assets, social media assets, created all materials for reviewer program. Provided strategic design direction, refined feature roadmap, and defined, designed and delivered all elements of iOS and Android mobile applications (wireframes, prototypes, copy, visual design) along with supporting collateral.

Apr 2016 – Apr 2017 · 1 yr · Greater Seattle Area

• As CDO/CXO, I designed and developed new connected device, Cluck, for the kitchen and connected home, Internet of Things (IoT) space. Led all key aspects of the brand development and product definition.

Apr 2014 – Apr 2016 · 2 yrs · Mountain View, California

• I led the product and design effort to completely revamp Owner's Hub (2015), an Android app to help Samsung owners get the most from their devices. Dramatically increased active and engaged user base (+12M MAU) while maintaining 80% retention.

Feb 2012 – Apr 2014 · 2 yrs 2 mos · Seattle / Bellevue area

• While at Bing, my efforts focused on leading design teams using Lean UX methods to focus on value proposition development, the definition of core Search use cases and prioritizing user needs against business priorities. Introduced full-screen homepage, social media integration into the SERP, and other innovations.

Aug 2008 – Jan 2012 · 3 yrs 5 mos · Greater Seattle Area

• As the Director of User Experience (UX), I redefined the way the business engaged the design team and drove us towards a new and highly collaborative approach. Launched the MyTouch series of branded handsets.