Gagan Thakur

DevOps Engineer

Pune, Maharashtra, India15 yrs experience

AI EnabledHighly Stable

Key Highlights

Expert in enterprise-scale AI solutions and Azure AI services.
Led production-grade AI solutions serving millions of users.
Pioneered Microsoft Copilot integration for enterprise applications.

Stackforce AI infers this person is a SaaS AI Engineer specializing in enterprise-scale AI solutions and conversational AI technologies.

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Skills

Core Skills

Microsoft AzurePython (programming Language)Technical CommunicationContainerization

Other Skills

AgentsAmazon ConnectAmazon LexArtificial Intelligence for BusinessArtificial Intelligence for DesignAvaya Orchestration DesignerAzure API ManagementBootstrapBuilding New BusinessCSSCareer ManagementCascading Style Sheets (CSS)Chatbot DevelopmentChatbotsCisco CVP

About

Results-driven AI Engineer with proven expertise in architecting and implementing enterprise-scale AI solutions at Microsoft. Specialized in Azure AI services, Large Language Models (LLMs), and advanced conversational AI systems. Key Achievements & Focus Areas: * Led development of production-grade AI solutions using Azure AI services and LLMs * Architected and deployed enterprise-scale conversational AI systems serving millions of users * Pioneered Microsoft Copilot integration solutions for enterprise applications * Specialized in AI service containerization and scalable infrastructure design * Expert in optimizing AI models for production environments Technical Expertise: * Azure AI Services & Azure Machine Learning * Large Language Models (LLMs) & Generative AI * MLOps & AI Infrastructure Management * Natural Language Processing & Understanding * Conversational AI & Intelligent Chatbots * Kubernetes & Docker for AI Deployments * Enterprise AI Solution Architecture * AI API Development & Integration * Performance Optimization for AI Systems Currently driving innovation in Azure AI services implementation and container deployments, delivering transformative business solutions. Previously spearheaded Voice Biometrics and Speech IVR initiatives at Nuance Communications, showcasing deep expertise in conversational AI technologies. Open to collaborating on challenging AI projects and discussing innovative AI solutions.

Experience

15 yrs

Total Experience

4 yrs 7 mos

Average Tenure

1 yr 3 mos

Current Experience

Hcltech

Lead Specialist

Mar 2025 – Present · 1 yr 3 mos

Microsoft

Senior Software Engineer

Aug 2022 – Apr 2025 · 2 yrs 8 mos · Pune, Maharashtra, India · Remote

Led the implementation of high-quality code
Collaborated with cross-functional teams
Mentored junior members
Designed scalable solutions, integrated APIs
Contributed to architectural decisions, and resolved technical issues
Translated business requirements into technical solutions
Presented solutions to stakeholders
Served as a technical lead in project planning and resource allocation.

Microsoft AzurePython (Programming Language)System MonitoringAgents

Nuance communications

6 roles

Principal Software Engineer

Promoted

Apr 2022 – Aug 2022 · 4 mos

Career ManagementTechnical CommunicationContainerizationManaging Technical Personnel

Senior Software Engineer

Jul 2020 – Apr 2022 · 1 yr 9 mos

Involved in Product Development, Speech IVR development, Voice Bio-metrics,
Requirement Gathering and designing the Project Architecture, Requirement Analysis, Impact Analysis, Estimate Analysis, Design and Development & Integration of Code, Maintenance and Enhancement, Responsible for handling client queries, Scrum Development, TDD
Roles undertaken Offshore:
1) Tech Lead for Various projects
2) Involved in Offshore Staffing Management
3) Offshore program management.
4) Handling Multiple Projects in the European region!
5) Tools development

Software Engineer

Jul 2018 – Jul 2020 · 2 yrs

Speech IVR development, Requirement Gathering, Requirement Analysis, Impact Analysis, Estimate Analysis, Design and Development & Integration of Code, Maintenance and Enhancement, Unit testing, Responsible for handling client queries.
Roles undertaken: Offshore Tech Lead

Dev Specialist

Promoted

May 2017 – Jul 2018 · 1 yr 2 mos

Product Development, Speech IVR development, Voice Bio-metrics, Requirement Gathering and designing the Project Architecture, Requirement Analysis, Impact Analysis, Estimate Analysis, Design and Development & Integration of Code, Maintenance and Enhancement, Responsible for handling client queries,
Roles undertaken Offshore: Tech Lead for Various projects, involved in Offshore Staffing Management, Offshore program management. Handling Multiple Projects in the North America and Canada region!

Software Development Analyst

Jan 2015 – Jul 2017 · 2 yrs 6 mos

Understanding requirements, designing, coding and coordinating with onsite folks.
I work with CVP,NVP,AVP.
Designing front end for IVR and writing back end.
Configuring SIP phone, deploying application.

Software Development Engineer

Nov 2013 – May 2017 · 3 yrs 6 mos

Designing and developing IVR applications using NDF and Cisco Call Studio.
Setting up CVP lab for deploying local application on CVP server.
Testing IVR application locally before going live and fixing bugs.

Tech mahindra

Software Engineer

Jun 2011 – Nov 2013 · 2 yrs 5 mos · Pune/Pimpri-Chinchwad Area

Coding and testing of code as per the requirements given by client.
Designing various conversions involved.
Coordinating various portal team to validate the technical feasibility of the requirements.
Testing the code in controlled situations (lower environment) before going live.
Have effectively used Star UML to design Several API’s during the design and analysis phase.
Handling JIRA for internal defect tracking.