Sep 2022 – Feb 2024 · 1 yr 5 mos · Hyderabad, Telangana, India · On-site

• Responsible for Managing a Team of 13 Associates (Senior QA Administrators, Quality Analyst) in terms of people and performance management who work on Executive office escalated complaints which are of highest risk.
• Should make sure that the Team is achieving business goals, operational performance and overall delivery quality by reviewing actions, transactions, documents, processes within the defined SLA.
• End to end Transitioning of projects with regards to various Product lines and Business area which is not just limited to process setup and forecast and also leading the Communications channel with focus on updates with regards to Technology, Process, Engagement and People.
• Process Excellence Manager, Subject Matter Expert and POC Lead for Best In class project which focuses on Process Excellence, Quality, Cross training and Individual growth of Team members by working with multiple stake holders.

Apr 2022 – Aug 2022 · 4 mos · Andhra Pradesh, India

• Area Manager for North Andhra with a Span of 12 Hubs .
• 1. Responsible to Manage 12 Hubs in terms of People Management ( 24 Onroll / Offroll Team Leaders and Hub Incharges) and 200 Indirect Reportees .
• 2. Responsible for Payment Reconciliation, Operations Metrics , Business Adherence and Other Business Metrics like Conversion , Delivery Percentage , CxNS, NPS , APF and CPD Adherence.

Sep 2021 – Apr 2022 · 7 mos

• Working as a Station Manager and Managing a Team of 40 Associates (Both LM and FD) and their Performance with respect to the Quality, Efficiency Metrics and Smooth Functioning of the Delivery and FD Operations.
• Responsible To make sure that the 3rd Party Partner Metrics are in line with Amazon Business Goals and also Responsible To maintain the Stock Accuracy Using the Inventory Management Techniques.
• Responsible for Forward deployment & Last Mile Distribution performance FC's -On time Inbound closure & CPT clearance, Inventory Control and Quality Audits – Monthly Cadence and Expiry and Aging Recall.
• Responsible to Implement the formal process control and process improvement mechanisms such as Kaizen, 5S, Gemba Walk and Analysis of the data reports to identify performance bottlenecks and improve the performance.
• Responsible for Solving Customer Escalations within the SLA and Continuously improve the through put and attain a sustained level of delivery performance improvement.

Oct 2019 – Sep 2021 · 1 yr 11 mos

• Reporting violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedure. Following SOP and instructions as per the Policy and classifying the products based on the SOP or the Rationale.
• Maintained An Average Quality of 99.8% and Efficiency of 130% throughout the Tenure.
• Worked on the Global Covid Project from India and Assisted the Global Security Operations Centre Team Worldwide by Processing 50 - 100 SIMs / Day and closing the Escalations within the SLA.

Jun 2019 – Sep 2019 · 3 mos · Hyderabad, Telangana, India

Jun 2018 – May 2019 · 11 mos · Hyderabad Area, India

• Monitoring of Regulatory amendments of various Regulatories like DGCA, EASA, FAA, GCAA, MCAA, GACA.
• Preparation of Audit checklists for various Departments.
• Coordinating with the training manager with respect to Assessments, Result Generation, Training Improvements, Learning and Development Sessions, Training Scheduling and Basic Training sessions.
• Quality Audit of Maintenance documents post maintenance work for assuring the completed work is in compliance with the Operator requirements.

Dec 2017 – Mar 2018 · 3 mos · visakhapatnam

Apr 2017 – May 2017 · 1 mo · Andhra Pradesh, India