Mar 2024 – Jun 2024 · 3 mos · Minnetonka, Minnesota, United States · Remote

• Solely designed and implemented a Voice Bot AI system to automate outbound calls to insurance agents for real-time verification of insurance coverage, benefits, and claims.
• Enabled dynamic, real-time conversations, where the bot could understand and respond to agents’ queries, ask follow-up questions, and handle multi-turn dialogues without human intervention.
• Coupled the bot with a SQL database, allowing real-time ingestion and storage of conversation data to ensure accurate tracking of responses and enable downstream processing.
• Integrated GPT-based logic to intelligently detect and fill missing fields in the insurance records by analyzing context from the ongoing dialogue, enhancing data completeness and reducing manual data entry.
• Ensured end-to-end automation of the verification workflow — from initiating calls, processing spoken responses, handling missing or incomplete data, to updating backend systems.
• Resulted in significant operational efficiency gains, by replacing a traditionally manual process with a scalable, intelligent automation pipeline.

Jan 2024 – Feb 2024 · 1 mo · Bangalore Urban, Karnataka, India · Remote

• Involved the migration of HireQuotient company data scraping system from Google
• search to Perplexity API, further enhanced with Google Gemini API( 8 Google calls->2 API calls with better accuracy and scalability) to retrieve missing information after parsing then used dynamic prompting and simultaneous output.
• Benchmarking research done for 655 companies by different APIs Google search, Perplexity ,Gemini ,Perplexity+Gemini.
• Overall services was developed in MERN with Google API, Perplexity API ,Google Gemini ,OpenAI GPT-4+GPT-3.5.

May 2023 – Jul 2023 · 2 mos · Bengaluru, Karnataka, India

• Part of M365 Groups Team and involved in overall migration of expiry renewal TBA(Time Based Assistant) for Groups on M365 backend architecture from Model A(Monolith) to Model B2(Microservice) architecture.

Oct 2022 – Feb 2023 · 4 mos · Delhi, India · Remote

• Intern Under USIP by Delhi Government to work under emerging startups

Oct 2022 – Dec 2022 · 2 mos · New Delhi, Delhi, India · Hybrid

Jun 2022 – May 2024 · 1 yr 11 mos

May 2021 – Jun 2022 · 1 yr 1 mo

Dec 2020 – Apr 2021 · 4 mos

May 2022 – Jun 2022 · 1 mo · India

• One of 3000 candidates selected all over India by Microsoft team to be a part of this mentorship program. I worked on recognition system and developed a FindOne webapp to find missing people by use of face recognition using tech stack Face_recognition under Dilib (python), OpenCV for real time face monitoring, streamlit for web integration , React JS for developing Web Portal to manage missing cases, found and with Node JS , Express JS and MongoDB for backend development. To further enhance user interactivity I added Whatsapp notification service using WhatsApp API to message stakeholder of missing person whenever a missing person recognised with location and time stamp at whatsApp number. It was a great experience to interact with tech leaders working at Microsoft and develop product to help a social cause.

Feb 2022 – Jun 2022 · 4 mos · India

• This is a growing startup with team members from different colleges of India with a creative mindset people from different domains like photography, website development, Social media management and content writing services for restaurants across Delhi.

Mar 2019 – Apr 2019 · 1 mo · Delhi, India

• It was an on job training for students Under the Skill development courses by Gov. of Delhi with the curriculum of Web application subject