Jun 2019 – May 2021 · 1 yr 11 mos · Bengaluru, Karnataka, India

Jun 2017 – Present · 9 yrs · Bengaluru, Karnataka, India

Jun 2017 – Apr 2019 · 1 yr 10 mos · Bengaluru, Karnataka, India

• Interact with different stakeholders and business customers to gather requirements.
• Manage and track documents based on the information captured and update the same to different stakeholders.
• Perform Risk Assessment and Risk management to ensure that correct resolutions are provided for capacity and Risk planning.
• Schedule vulnerability scans according to contractual requirements.
• Responsible for defining, deploying and implementing processes aligned to ISO 20K/ITIL framework
• Responsible for understanding the business domain, define and implement applicable processes aligned to ISO27K
• End to end implementation shall include - Performing Gap analysis, process definition, Training, process compliance, internal audits/assessments based on defined process.
• Successfully completed the first Level assessment and transition for Key Delivery processes in Sydney, Australia
• Ensure all the processes are institutionalized.
• Perform/conduct periodic Compliance audits /assessments against defined processes and various quality models like ITIL, ISO27K.
• Report, ensure and facilitate closure of all Non-compliances by driving/initiating corrective actions.
• Perform Metrics/KPI data collection related to the processes deployed, drive analysis and improvements based on them.
• Escalate Process and Delivery compliance issues to the team, senior managers on periodic basis.
• Identify, track and remediate operational IT vulnerabilities and risks.

Apr 2016 – Jun 2017 · 1 yr 2 mos · Bengaluru Area, India

• Define, deploy and maintain policies, procedures in compliance with corporate level policies and standards.
• Planning and managing execution of any required Vulnerability Assessment/Wireless Network Security Assessment, IT audits or related investigations.
• Identify, track and remediation operational IT vulnerabilities and risks.
• Perform InfoSec Assessment to check compliance with internal controls and regulatory requirements such as GDPR, SOX,, PCI DSS and HIPAA etc.
• Recognize successful cyber intrusions and compromises through log review and analysis of relevant event detail information.
• Seamlessly collaborate with Data Centre and Security Operations team for overseeing and managing incident response
• Actively participate in Security Incidents investigation and remediation activities.
• Internal controls knowledge and understanding for core IT technologies and processes (e.g., network systems, operating systems, databases, change control tools and processes, computer systems operations, incident handling, information security, data backup, retention, and recovery, IT vendor management, asset management, Business Continuity Planning, disaster recovery related processes like connectivity, replication, DR drills etc.
• Support internal and external audits & reviews. Identify and submit mitigation evidences for audit issues. Work with action owners to define action plan and track them to closure.
• Identify cyber security risks and manage to acceptable tolerance (with leadership direction)
• Experience in IT security compliance GDPR (General Data Protection Regulation and knowledge of frameworks and standards ISO 27001.
• Experience in handling, configuring security tools like firewalls, IPS/IDS, Web content filtering and content filtering solution. E.g. Cisco Palo Alto.
• Experience in handling:
• SPLUNK and QRadar (SIEM tool)
• Nessus (Vulnerability scanner tool)
• Remedy, Service Now (Ticketing Tools)

Feb 2015 – Apr 2016 · 1 yr 2 mos · Bangalore · On-site

• Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and business support services (BPO) to the telecommunications industry.[4] Tech Mahindra is a part of the Mahindra Group conglomerate. Anand Mahindra is the founder of Tech Mahindra. It is headquartered at Pune, Maharashtra, India. Tech Mahindra was ranked #5 in India's software services (IT) firms and overall #111 in Fortune India 500 list for 2012.[5] Tech Mahindra, on 25 June 2013, announced the completion of a merger with Mahindra Satyam.[6]
• The combined entity has 95,729 employees across 51 countries, servicing 632 customers globally.
• Roles and responsibilities--
• experience in designing and implementing security solutions.
• Expertise in incident response and risk management.
• Proficient in compliance with industry standards and regulations.
• Skilled in using advanced security tools and technologies.
• Strong problem-solving abilities and attention to detail.
• Committed to maintaining the highest standards of cybersecurity.
• 

Apr 2013 – Sep 2014 · 1 yr 5 mos · Bangalore · On-site

• NTT DATA Corporation (株式会社エヌ・ティ・ティ・データ Kabushiki-kaisha Enu-tī-tī Dēta?) is a Japanese system integration company and a subsidiary of NTT (Nippon Telegraph and Telephone) Group.
• Nippon Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967. NTT, following its privatization in 1985, spun off the Data Communications division as NTT DATA in 1988, which has now become the largest of the IT Services companies headquartered in Japan.
• Roles and responsibilities ---------------
• Troubleshooting of Network issues
• Worked with Different –Different Vendors like Cisco. Juniper, Adva, BNT,Hp etc.
• Knowledge of different-different tools as whats up Gold, Spectrum , Syslog.
• Switching technologies like VLAN, Inter VLAN,STP,RSTP,PVST,NAT
• Capability to adapt & learn new tools & applications In any type pressure.
• Cisco Nexus family of switches like Nexus 7K, 5K, 1K
• Following up both Change and Incident management (ITIL Process)
• Handling L1 & L2 escalations with Capability to adapt & learn new tools & applications In any type pressure.
• As per business requirement, Engaging ISP’s like BT, Bharti, TATA Communication, Verizon Business
• PCCW ,Telstra Etc.
• As per need, Engaging Vendor like Cisco ,Juniper, Arista, HP, for TAC case for replacement and repair of Faulty Device .
• Follow the TCM (Technology Change management ) Process of Morgan Stanley.

Jul 2012 – Mar 2013 · 8 mos · Bangalore

• Hewlett-Packard Company or HP (styled as lower case on its official logo) is an American multinational information technology corporation headquartered in Palo Alto, California, United States. It provides hardware, software and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.
• Roles and responsibilities ---------------
• Worked as L1 Engineer for networking domain
• Monitoring Network Issues
• Knowledge of different-different tools as CA Spectrum ,Syslog.
• Capability to adapt & learn new tools & applications In any type pressure.
• Handling Network issues related to Routers and Switches.
• Protocols like OSPF, RIP, EIGRP, BGP.
• Installation of routers & coordinating with vendor for configuration of router in existing telecom panel.
• Sharing knowledge within team.
• Familiar with SLA and ticket Escalation Process.
• Participating in review meetings with:
• Minimizing performance bottlenecks for achieving high productivity with minimum consumption of Network without outage via monitoring and Analysis on it.
• Label Switching Technology like MPLS
• Coordinating between Client and server departments
• Familiar with ticketing tool like service now, service manager .

May 2011 – Jun 2012 · 1 yr 1 mo · Bikaner, Rajasthan, India

• Key Deliverables
• Checking Of End To End communication between FO media using Fiber optic to Ethernet media convertor.
• Installation of routers & coordinating with vendor for configuration of router in existing telecom panel.
• Familiar with Qp Existing Ring & telecom network, Physical fiber core distribution diagram, SDH/PDH network.
• Configuration of Cisco 3750, 7600 series and 6513 switch.
• Creation of VLAN according to different departments and customer’s business requirement
• Monitoring of network as a proactive major.
• Sharing knowledge within team.
• Vendor, service provider coordination.
• Working with:
• Optical fibers, Ethernet.
• Participating in review meetings with:
• Coordinating between Client and server departments.