May 2024 – Jun 2025 · 1 yr 1 mo · Mohali district, India · On-site

• Pre-Placement Training:
• Coordinate with industry professionals and alumni to conduct guest lectures and workshops to
• provide students with real-world insights into the job market.
• Company Liaison:
• Build and maintain relationships with potential employers from various industries. Facilitate
• communication between companies and students by scheduling campus placements, company
• presentations, and online interviews.
• Negotiate internship and job offers on behalf of students.
• Placement Process Management:
• Coordinate the entire placement process, from scheduling company visits to managing online portals for
• applications and test submissions.
• Oversee the logistics of placement events, including arranging interview halls, audio-visual equipment,
• and refreshments.
• Ensure smooth communication between students, companies, and faculty throughout the placement
• process.
• Data Analysis and Reporting:
• Collect and analyze placement data to assess the effectiveness of placement programs and identify areas
• for improvement.
• Prepare reports for college management to showcase placement success and student achievements
• Backend Profile Management:
• Maintain a comprehensive database of student profiles, including academic records, skills, certifications,
• and career goals.
• Update and validate student information to ensure accuracy and completeness.
• Develop and manage a system for categorizing students based on skills, experience, and career interests
• to facilitate efficient matching with job opportunities.

Mar 2022 – May 2024 · 2 yrs 2 mos · Punjab, India · On-site

• Executive Assistant (The Head Right Hand)
• Master Scheduler: Manages the Head calendar, sets up meetings, and arranges travel and
• accommodations for recruitment events.
• Communication Gateway: Screens calls and emails, acts as the first point of contact, drafts and edits
• correspondence for the Head.
• Event & Project Leader: Assists in planning and executing career workshops, and alumni events. And
• prepares reports.
• Strategic Partner: Identifies potential employer partners, and prepares presentations for the Director.
• Team Mentor: Supervises and guides Administrative Assistants and the Placement Executive.
• Administrative Assistant
• Student Support System: Maintains student databases, updates job postings, and manages online
• portals for job opportunities.
• Communication Maestro: Drafts and distributes letters, prepares presentations for events, handles
• meeting minutes and agendas.
• Logistics Mastermind: Orders office supplies, books meeting rooms, and manages equipment
• inventory.
• Student Success Partner: Assists students with resumes, cover letters, interview preparation, and job
• search strategies
• Data & Reporting Whiz: Enters data and generates reports on placement statistics, keeping track of
• student success
• Placement Executive
• Employer Matchmaker: Develops and maintains relationships with companies, attends industry
• events, and networks with recruiters
• Job Posting Pro: Manages online job boards, promotes open positions, and ensures compliance with
• job posting regulations
• Interview Coordinator: Schedules and coordinates on-campus and off-campus interviews, arranges
• company visits for student interaction
• Placement Data Analyst: Tracks student placements, analyzes trends to identify growth areas, and
• generates reports for the Director
• Student Advocate: Champions students to employers, provides career guidance, and helps them
• prepare for interviews, ensuring they showcase their skills effectively

Aug 2020 – Jan 2022 · 1 yr 5 mos · Ludhiana, Punjab, India · On-site

• Organizing and Coordinating Office Operations:
• Ensure the smooth day-to-day functioning of the office.
• Create and implement efficient office procedures to improve productivity.
• Coordinate office meetings and events, including scheduling and logistics.
• Client and Customer Interaction:
• Maintain a professional and friendly demeanor when interacting with clients and customers.
• Address their inquiries, concerns, and requests promptly and effectively.
• Gather feedback to help improve customer satisfaction.
• Maintaining Files and Records:
• Establish an organized filing system for easy retrieval of documents.
• Ensure all files and records are up-to-date and properly archived.
• Consider using digital document management systems for efficiency.
• Monitoring Office Expenditures and Contracts:
• Keep track of office expenses and ensure they align with the budget.
• Review and negotiate contracts for office services, such as rent and maintenance.
• Seek cost-saving opportunities without compromising quality.
• Office Supplies Inventory:
• Maintain an inventory of office supplies to avoid shortages.
• Regularly assess supply needs and reorder items as necessary.
• Look for opportunities to reduce waste and costs in this area.

Jan 2018 – May 2020 · 2 yrs 4 mos · Ludhiana, Punjab, India · On-site

• Departmental Support
• Event Coordination: I' am the go-to person for administrative tasks and document preparation for
• college events organized by the Computer Science, Chemistry, Commerce, and Punjabi departments.
• This includes conferences, competitions, workshops, or seminars.
• Cross-functional Collaboration: Ensure smooth communication and collaboration between these
• departments for successful event execution.
• Scholarship Interview Management
• Organization and Scheduling: Responsible for scheduling scholarship interviews, coordinating with
• relevant faculty members and students, and ensuring timely communication.
• Document Preparation: Prepare necessary documents for the interview process, such as interview
• schedules, candidate information packages, and interview evaluation forms.
• Interview Facilitation: Assist during interviews by taking notes, managing paperwork, and ensuring a
• seamless interview experience.
• Daftri Punjab University Exams
• Examination Administration Support: Assist with various administrative tasks related to Punjab
• University exams held at the college. This may involve managing exam documents, invigilation
• rosters, and ensuring proper exam logistics.
• Data Management: Maintain accurate records and data related to the exams.
• Admission Process Participation
• Online Registration Support: Involved in facilitating the online registration process for new students
• enrolling in the college. This could include assisting students with registration procedures or data
• entry on the college website.
• Document Management and Data Entry
• Document Handling: Responsible for managing various college documents, both physical and
• electronic, in different formats. This includes tasks like typing, copying, pasting, uploading, and
• updating documents as needed.
• Data Entry and Information Management: Collect and manage information from various sources and
• perform accurate data entry into college systems.

Feb 2017 – Dec 2017 · 10 mos · Ludhiana, Punjab, India · On-site

• Sales and Target Achievement:
• Achieve monthly and quarterly sales targets for SIM cards, recharge vouchers, data packs, and other
• Idea products.
• Proactively identify and pursue new sales opportunities.
• Implement sales strategies and promotional activities to drive sales growth.
• Retailer/Dealer Management:
• Build and maintain strong relationships with existing retailers and dealers.
• Expand the distributor's network by recruiting new retailers and dealers.
• Ensure adequate product availability at retail outlets.
• Provide regular product training and updates to retailers and dealers.
• Address retailer/dealer queries and resolve issues promptly.
• Market Analysis and Reporting:
• Conduct regular market visits to assess competitor activities and identify market trends.
• Gather and report market feedback on product performance and customer preferences.
• Prepare daily/weekly/monthly sales reports and submit them to the Sales Manager.
• Maintain accurate records of sales activities and customer interactions.
• Customer Service:
• Provide excellent customer service to retailers, dealers, and end-users.
• Address customer complaints and resolve issues effectively.
• Promote Vodafone Idea's brand image and customer satisfaction.
• Promotional Activities:
• Execute promotional campaigns and marketing initiatives at retail outlets.
• Distribute promotional materials and point-of-sale displays.
• Participate in local events and trade shows to promote Vodafone Idea products.

Aug 2015 – Apr 2016 · 8 mos · Ludhiana, Punjab, India · On-site

• Handling Inbound and Outbound Calls:
• Answering customer calls promptly and professionally.
• Making outbound calls for follow-ups, surveys, or sales purposes.
• Customer Support:
• Providing accurate information about products or services.
• Addressing customer inquiries and resolving issues efficiently.
• Troubleshooting technical problems (if applicable).
• Customer Relationship Management:
• Building and maintaining positive customer relationships.
• Ensuring customer satisfaction through effective communication and problem-solving.
• Documenting customer interactions and feedback.
• Data Entry and Record Keeping:
• Accurately recording customer information and call details in the CRM system.
• Maintaining organized records of customer interactions.

Feb 2014 – Mar 2015 · 1 yr 1 mo · Amritsar/Ludhiana Area · On-site

• 1. Pharmacy Management: Responsible for the overall management of the pharmacy within the clinic. This includes ensuring that all Ayurvedic products and medicines are organized, well-stocked, and readily available to customers.
• 2. Inventory Management; Responsible for preparing and maintaining detailed reports of the stock available in the pharmacy. This involves monitoring inventory levels, tracking product expiration dates, and ensuring that the pharmacy is adequately stocked at all times. This need to anticipate future stock requirements based on sales trends and customer demand.
• 3. Sales Reporting: Counting the sale of products and medicines in the clinic and reporting this information to the company's head office on a daily basis is an important part of my role. This helps the company keep track of sales performance and inventory turnover.
• 4. Product Knowledge: Assist customers effectively, always stay updated with the latest or upcoming products from the company. This includes being knowledgeable about the ingredients, benefits, and uses of these products so that you can provide customers with accurate information and recommendations.
• 5. Customer Engagement: Responsible for direct product sales and customer engagement in the clinic, focusing on Ayurvedic products and medicines. Requires strong customer service skills.

Jan 2013 – Jan 2014 · 1 yr · Ludhiana, Punjab, India · On-site

• Communication Management:
• Answer and direct phone calls, emails, and other correspondence.
• Greet and assist visitors.
• Distribute incoming mail and prepare outgoing mail.
• Draft and prepare emails, memos, and other documents.
• Documentation and Record Keeping:
• Maintain accurate and organized filing systems (both physical and electronic).
• Process and manage invoices, purchase orders, and other financial documents.
• Prepare reports and presentations as needed.
• Maintain inventory records of office supplies and Vodafone related products.
• Customer and Dealer Support:
• Assist with customer inquiries and resolve minor issues.
• Provide support to Vodafone dealers regarding administrative tasks.
• Help with the processing of dealer documents and applications.
• Office Management:
• Maintain a clean and organized office environment.
• Order and manage office supplies.
• Troubleshoot basic office equipment issues.
• Data Entry:
• Entering sales data, inventory data, and dealer information into company systems.
• Ensure the accuracy of the data entered.
• Vodafone Specific Duties:
• Assist in the distribution of Vodafone marketing materials.
• Maintain records related to Vodafone product activations and sales.
• Stay updated on Vodafone product and service offerings.
• Assist in the processing of Vodafone related paperwork.

Apr 2011 – Dec 2012 · 1 yr 8 mos · Ludhiana, Punjab, India · On-site

• Data Entry and Management:
• Accurate and timely data entry of customer information, order details, delivery schedules, and
• inventory records into the agency's computer system.
• Maintaining and updating customer databases, ensuring data integrity and confidentiality.
• Generating reports on sales, inventory, and customer activity.
• Order Processing:
• Processing customer orders received via phone, in-person, or online platforms.
• Verifying order details, customer information, and payment status.
• Generating delivery challans and invoices.
• Coordinating with delivery staff to ensure timely order fulfillment.
• Inventory Management:
• Monitoring inventory levels of LPG cylinders and related products.
• Recording and updating stock movements, including receipts, dispatches, and returns.
• Generating inventory reports and alerting management to stock shortages or discrepancies.
• Customer Service:
• Responding to customer inquiries regarding order status, delivery schedules, and billing issues.
• Providing accurate information and resolving customer complaints in a professional manner.
• Assisting customers with online booking and payment processes.
• Billing and Accounting Support:
• Generating and processing invoices and receipts.
• Assisting with basic accounting tasks, such as data entry and reconciliation.
• Maintaining records of financial transactions.
• System Maintenance:
• Ensuring the smooth operation of the agency's computer system, including hardware and
• software.
• Performing basic troubleshooting and resolving technical issues.
• Reporting any major technical problems to the appropriate personnel.
• General Administrative Duties:
• Answering phone calls and directing them to the appropriate personnel.
• Filing and organizing documents.
• Performing other administrative tasks as assigned by the management.

Aug 2010 – Dec 2010 · 4 mos · Ludhiana, Punjab, India · On-site

• Patient Interaction:
• Greet and welcome patients upon arrival.
• Schedule and confirm appointments, managing the appointment calendar.
• Assist patients with completing necessary forms and paperwork.
• Provide information to patients about clinic services and procedures.
• Maintain patient confidentiality.
• prepare patients for consultations, and treatments.
• Administrative Tasks:
• Answer phone calls and respond to inquiries.
• Manage patient records and maintain accurate documentation.
• Handle billing and payment processing.
• Order and maintain inventory of supplies.
• File and organize documents.
• Maintain the clinics social media if required.
• Clinic Maintenance:
• Ensure the cleanliness and hygiene of the clinic, including treatment rooms, waiting area, and
• reception area.
• Prepare treatment rooms for patients, ensuring necessary supplies are available.
• Assist with the sterilization and maintenance of equipment.
• Dispose of medical waste according to protocols.
• Assistance to Ayurvedic Practitioner:
• Assist the practitioner with preparing herbal remedies or other necessary materials.
• Assist during treatments as needed.
• Follow practitioner's instructions regarding patient care and clinic procedures.
• Help with the preparation of any required herbal decoctions, or oils.
• Other Duties:
• Perform other related duties as assigned.
• Maintain a positive and professional attitude.

Apr 2009 – Jul 2010 · 1 yr 3 mos · Ludhiana, Punjab, India · On-site

• Customer Service:
• Greet and assist customers in a friendly and professional manner.
• Understand customer needs and provide accurate information about medications and other
• healthcare products.
• Offer guidance on over-the-counter (OTC) medications and general health advice (within the scope
• of their knowledge).
• Handle customer inquiries and complaints efficiently and effectively.
• Maintain a positive and helpful attitude towards all customers.
• Dispensing Medications:
• Accurately dispense prescribed medications under the supervision of a pharmacist (where
• applicable).
• Verify prescription details and ensure proper labeling.
• Explain dosage instructions and potential side effects to customers.
• Maintain accurate records of dispensed medications.
• Inventory Management:
• Monitor stock levels and replenish inventory as needed.
• Receive and unpack deliveries, verifying accuracy and quality.
• Organize and maintain the store's inventory in a neat and orderly manner.
• Identify and report expired or damaged products.
• Place orders with distributors as needed.
• Sales and Cash Handling:
• Process sales transactions accurately and efficiently.
• Handle cash, credit card, and digital payments.
• Maintain accurate records of sales and transactions.
• Promote and upsell related products to customers.
• Store Maintenance:
• Maintain a clean and organized store environment.
• Ensure shelves and displays are well-stocked and presentable.
• Adhere to hygiene and safety standards