Gaurav Gautam — Operations Associate
Finding the right leader to drive operational excellence and seamless service delivery can be a challenge. You need someone who can: ✅ Resolve critical incidents before they impact your business. ✅ Optimize processes to reduce costs and improve efficiency. ✅ Lead teams to deliver results under pressure. That’s where I come in. With over 10 years of experience in Incident Management, Problem Management, and Change Management, I’ve made it my mission to ensure businesses run smoothly, even in the most high-pressure environments. My expertise includes ITIL best practices, root cause analysis, escalation management, and process improvement, with a proven track record of reducing service downtime by 15%, improving productivity by 25%, and cutting shipping costs by 10%. What I Bring to the Table 🔹 Incident Management: At Ericsson, I managed 24/7 incident management operations, resolving high-impact incidents and minimizing disruptions through root cause analysis and preventive measures. 🔹 Problem Management: I’ve spearheaded initiatives to address recurring technical challenges, reducing recurring incidents and improving long-term service stability. 🔹 Change Management: I’ve led change management initiatives, ensuring smooth transitions and reducing risks during critical updates. My Journey I hold a Master of Business Administration (MBA) in Operations Management from Delhi University and a Bachelor of Engineering in Electronics & Telecommunications from Visvesvaraya Technological University. Complementing my academic background, I am certified in PMP, ITIL V3, and PRINCE2, which enable me to deliver exceptional service delivery and manage disruptions effectively. Why Work With Me? What sets me apart is my ability to combine technical expertise with a client-focused approach, ensuring that service levels consistently meet or exceed expectations. I thrive in dynamic environments where problem-solving, escalation management, and client satisfaction are paramount. My leadership style fosters collaboration, innovation, and high-performance team development. Let’s Connect If you’re looking for a leader who can: ✨ Drive operational excellence ✨ Optimize processes to reduce costs and improve efficiency ✨ Lead teams to deliver results under pressure Let’s connect to explore how I can contribute to your team’s success and drive operational excellence.
Stackforce AI infers this person is a Telecommunications and IT Operations expert with a focus on incident and change management.
Location: Toronto, Ontario, Canada
Experience: 16 yrs 11 mos
Skills
- Incident Management
- Operational Excellence
- Problem Management
- Change Management
- Team Development
- Technical Leadership
- Network Management
Career Highlights
- Over 10 years of experience in operational excellence.
- Reduced service downtime by 15% through effective incident management.
- Improved productivity by 25% with process optimization strategies.
Work Experience
Confidential
Operations & Maintenance Manager (3 yrs 5 mos)
Ericsson Software
Project Lead (Critical and Major Incident Management) (4 yrs 3 mos)
Problem & Change Manager (Service Delivery Application and Platform) (4 yrs)
HCL Technologies
Technical Lead (3 yrs 8 mos)
L2 Senior Network Specialist in Enterprise Operations Center (1 yr 7 mos)
Education
Master of Business Administration (M.B.A.) at Delhi School Of Management, Delhi Technological University
B.Tech in Electronics and Telecommunications at Visvesvaraya Technological University
