Gaurav Ghosh

CEO

Gurgaon, Haryana, India9 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led product optimization for motor claims at PolicyBazaar.
Developed innovative products for warehouse management.
Implemented data-driven solutions for financial institutions.

Stackforce AI infers this person is a Product Manager with expertise in Fintech and Insurance sectors.

Contact

gauravghosh@policybazaar.com LinkedIn

Skills

Core Skills

Product ManagementProduct StrategyData EngineeringBusiness AnalysisCyber SecurityRisk Management

Other Skills

Agile Application DevelopmentAgile MethodologiesAgile Project ManagementAnalytical SkillsB2CCRM product optimisationCollatingCompetitive AnalysisConsumer InsightConsumer ProductsData AnalysisDomoETL developmentGoogle AnalyticsGoogle Cloud Platform (GCP)

About

As a Senior Manager Products at PolicyBazaar.com, I lead the product development and optimization for the motor claims segment, one of the largest and most competitive domains in the insurance industry. I have a dual degree in Biochemical Engineering and Biotechnology from the prestigious Indian Institute of Technology, Delhi, where I honed my analytical and problem-solving skills. I am passionate about creating consumer-centric products that deliver value, convenience, and satisfaction to the users. In my current role, I have successfully implemented several initiatives to improve the customer journey, retention, and renewals for the motor claims product, such as CRM product optimization, unassisted customer journeys, new claim operating procedure, and automated reporting to operations. I have also worked as a product manager for GreyOrange and Ancora Technologies, where I developed and launched innovative products for warehouse management, incentive payout, and alternative lending. I have acquired certifications in data engineering and analytics from Google, which enable me to leverage data-driven insights and solutions for product design and improvement. I am motivated by the opportunity to work with diverse and talented teams, and to contribute to the growth and impact of the organization.

Experience

9 yrs 7 mos

Total Experience

1 yr 11 mos

Average Tenure

4 yrs 6 mos

Current Experience

Policybazaar.com

2 roles

Associate Vice President

Promoted

Apr 2024 – Present · 2 yrs 2 mos · Gurugram, Haryana, India

Senior Manager Products

Nov 2021 – Mar 2024 · 2 yrs 4 mos · Gurugram, Haryana, India

Product manager for PolicyBazaar motor claims product:
1. CRM product optimisation for better customer follow-ups and standardised procedure for higher CSAT and better renewals
2. Unassisted customer journey on my account to reduce floor capacity requirements
3. New claim operating procedure for better CSAT and better renewals
4. Automated reporting to ops for improved process monitoring

CRM product optimisationunassisted customer journeysnew claim operating procedureautomated reportingProduct ManagementProduct Strategy

Greyorange

Associate Product Manager

Nov 2020 – Oct 2021 · 11 mos · Gurugram, Haryana, India

Product manager for central visibility and monitoring dashboard:
1. Revamped existing monitoring & diagnostic tool for higher performance and usability
2. Improved the tools for better data visibility around warehouse inbound, outbound, forward picking and reserve storage area
3. Built monitoring and diagnostic capability for lesser issue resolution time and higher system uptime & operational continuity
4. Built automated forward picking area rack restructuring to ensure SKU availability for order fulfilment during the restructuring
5. Managed a Danish retail chain warehouse and led warehouse scale-up for doubling operational volume

monitoring & diagnostic tooldata visibilityautomated forward pickingwarehouse managementProduct ManagementProduct Strategy

Ancora technologies

Product Manager

Aug 2019 – Oct 2020 · 1 yr 2 mos · Gurgaon, Haryana, India

Product manager for incentive payout & processing tool:
1. Implemented existing payout processing tool for internal agents and external vendors for 3 of the India’s largest BFSI institutions
2. Revamped the design, improve user experience and usability of the application (V2) and implemented for a financial institution
3. Worked on payments reconciliation, real-time sales target tracker, and running multiple campaigns(incentive program)
4. Built MVPs for collections, invoice discounting, and alternate data-based lending platform

payout processing tooluser experiencepayments reconciliationMVP developmentProduct ManagementProduct Strategy

Hudson data

Business Analyst and Data Engineer

Mar 2018 – Jul 2019 · 1 yr 4 mos · Gurgaon, India

Business analyst and data engineer:
1. Lead Scoring Model (predictive modelling) through leads grading, calculating credit worthiness and likability of credit acceptance to drive higher conversions with lower sales agent
2. Developed ETL to - batch transfer data from Datastore to BigQuery, batch and stream processing which led to a reduction in applicant credit report processing time by ~80%
3. Credit risk disqualifiers to reduce 29% bad loans maintaining volume reduction under 13%
4. Developed model monitoring strategies and reports for the credit risk model and lead scoring mode

Lead Scoring ModelETL developmentcredit risk disqualifiersmodel monitoring strategiesData EngineeringBusiness Analysis

Pwc india

Cyber Security Consultant

Jul 2016 – Mar 2018 · 1 yr 8 mos · Gurgaon, India

Cyber risk management:
1. Conducted gap analysis of IT infrastructure and made recommendations based on ISO 27001 standards for clients
2. Performed SoD analysis and defined the roles to be assigned to the users as per need basis
3. Performed RBI technical audit for an upcoming e-wallet client to ensure overall IT security and integrity

gap analysisISO 27001 standardsSoD analysistechnical auditCyber SecurityRisk Management