Oct 2021 – Feb 2024 · 2 yrs 4 mos

Oct 2020 – Oct 2021 · 1 yr · Mumbai, Maharashtra, India

Oct 2019 – Aug 2020 · 10 mos · Mumbai Area, India

Feb 2019 – Oct 2019 · 8 mos

Feb 2017 – Feb 2019 · 2 yrs · Indore Area, India

• I co-founded an EduTech firm aimed at early career development of students and early professionals using personal mentorship clubbed with AI-driven technology. With a true entrepreneurial spirit, I learnt software programming, coded and launched a complete product website, enrolled and developed a competitive team to handle operations, sales, marketing and other activities.

Apr 2015 – Jan 2017 · 1 yr 9 mos · Chennai/ Mumbai

• I was recruited at Stayzilla as a Manager – Supply & Partnerships to drive engagement amongst the channel partners and hoteliers. I quickly realized the problem of geographic separation from customers and proposed an expansion plan in 4 zones.
• With the plan approved, I shouldered the responsibility of building from scratch – Business Operations in 4 Western States. Within a short span of 1.5 years I was able to spread brand Stayzilla in 30+ cities through events marketing, visits and successful collaborations. I recruited and managed a high performing team of 30 members and further oversaw an 80 member team in operations.
• As GM & Zonal Head – West, I was responsible for developing and implementing strategies for Home Stay segment growth in terms of Supply acquisition, Online Content, and Operational Metrics. I further collaborated with relevant Govt. & Private agencies to increase brand recognition.
• Major achievements:
• Launched in 30+ cities in 1 year through events marketing, visits, and relevant collaborations; on-boarded 2500+ suppliers at an acquisition cost under INR 2000 (industry lowest); improved content quality by 15%
• Increased conversions from 30% to 70% by addressing bounced bookings through a daily root cause analysis and implementing corrective measures like rate renegotiations, supplier awards and recognition schemes
• Team ranked #1 in supply sales and operations consistently for 2 years, 3 team members bagged top awards

Dec 2010 – Apr 2014 · 3 yrs 4 mos · Mumbai

• As a Sales Officer at Bharat Petroleum, I managed sales and business operations for a region earlier infamous for irregularities and market indiscipline. Responsible for upholding the interests of more than 650,000 customers in metro, rural and urban area though 30 distributorships and combined annual sales over INR 4800 mn through 4 products, I initiated some strict disciplinary actions as soon as I joined to set the tone.
• Creating a culture of performance driven rewards and recognition system, I was able to push 80% volume growth within 3 years. I raised the customer service bar further by adding 10 more distributors, experimenting with online bookings and focusing on delivery time. Through reorganization of delivery routes and areas, I achieved more than 50% reduction in delivery times. I conducted brand awareness and safety campaigns in schools and colleges and at media events to increase customer trust.
• Other major responsibilities were Channel and End-User Sales Development, New Market Identification, Large-scale Contract Negotiations, Audits & Control, Supply Chain, Customer Fulfillment, Brand Management and Boundary Management.
• Major achievements:
• Met or exceeded all quotas throughout tenure; acknowledged #2 top Sales Officer in the Western Region
• Focused on best practices, curbed pilferage & diversion pushing profit growth to 15% as against 8-10 % at SBU level
• Administered media campaign for DBTL scheme by Govt of India; collaborated with political and administrative stakeholders and achieved 60% penetration within 3-month deadline set by Government
• Pioneered e-bookings – identified, enrolled and piloted with tech collaborators; achieved 90% bookings through smart cards, IVRS, SMS, increasing accountability at distribution level to 100% and reducing diversion to near zero
• Designed and led team building seminars for distributors later adopted as best practice standard in many regions

Aug 2007 – Dec 2010 · 3 yrs 4 mos · Mumbai

• It was L&T that gave me a chance to manifest my knowledge into large scale automation systems. I was responsible for high value Turnkey Electrification Projects worth INR 7200 mn for the Indian Navy while leading cross functional teams of size 40-50 in HQ and PMO combined.
• Managing the complete project cycle from pre-sales, scope definition and kick-off to project execution, change management and profitable closure, I learnt the basics of working with and leading teams over 3 years tenure. I developed the confidence to build systems through experimenting first at L&T, a skill that would provide me great leaps in career in future.
• Some of my major achievements here were:
• Managed Control Systems Projects for Indian Navy including design, development, testing, installation & after sales
• Coordinated TNC, PNC, Requirements, Change and Project Status Meetings for L&T, Indian Navy and sub-vendors
• Secured maiden approval for L&T from Indian Register of Shipping to deliver Electrical Systems to Naval vessels
• Delivered 6 nos. Navigation Vessels (Catamaran Type) in a record time of 3 years matching best delivery standards
• Conducted Factory and Site Acceptance Tests of equipment for customer and regulatory bodies as per Quality Plan