Mar 2024 – Apr 2025 · 1 yr 1 mo · Kochi, Kerala, India · On-site

• Architected and implemented Generative AI applications on Azure and AWS, resulting in a 30% increase in client engagement
• Spearheaded DevOps initiatives, reducing deployment time by 60% through optimized CI/CD pipelines
• Automated 85% of infrastructure creation using Terraform, cutting provisioning time from days to hours
• Drove a 40% increase in sales pipeline by collaborating with inside sales on technical pre-sales efforts
• Mentored 5 junior associates, improving team productivity by 25% through knowledge-sharing sessions

Oct 2022 – Mar 2024 · 1 yr 5 mos

• Designed and implemented cloud solutions for enterprise clients, resulting in an average of 35% cost savings
• Conducted 10+ workshops on AWS best practices, increasing customer adoption of new services by 45%
• Developed 10 proof of concepts (POCs) for serverless architectures, leading to 5 major client wins
• Optimized cloud infrastructure for 5+ clients, improving application performance by an average of 40%
• Implemented security best practices for clients, reducing vulnerabilities by 50%

Jun 2021 – Oct 2022 · 1 yr 4 mos

• Resolved 500+ customer issues related to serverless AWS services, maintaining a 98% satisfaction rate
• Reduced average case resolution time by 30% through efficient troubleshooting and knowledge sharing
• Contributed to internal knowledge base articles, improving team efficiency by 20%
• Conducted security audits for client infrastructures, identifying and mitigating potential vulnerabilities

Feb 2019 – Jun 2021 · 2 yrs 4 mos

• Implemented automated alerts in Splunk and AppDynamics, reducing incident response time by 40%
• Conducted root cause analysis for 30+ major incidents, decreasing repeat occurrences by 70%
• Optimized server capacity, preventing 95% of potential downtime during high-traffic seasons
• Resolved 200+ middleware issues by leveraging Tibco product knowledge, improving system stability by 30%
• Automated recurring tasks using Python scripts, saving several hours of manual work per week

Dec 2016 – Jan 2019 · 2 yrs 1 mo

• Reduced thematic recurring production tickets by 50% through targeted technical improvements
• Coordinated 15 successful certificate renewals, ensuring 100% compliance and zero security breaches
• Optimized 25 Autosys batch jobs, improving overall success rate from 85% to 98%
• Developed shell scripts that automated 70% of logging processes, saving 10 hours per week in manual effort

May 2013 – Jul 2014 · 1 yr 2 mos

• Optimized alerting and monitoring methods for Philips' web application, reducing false alerts by 40% and improving response time by 25%
• Implemented application and system-level monitoring for 15 critical services, achieving 99.9% uptime
• Analyzed over 1,000 database logs using Oracle SQL queries, resolving 95% of reported issues within SLA
• Streamlined incident management process, reducing average resolution time from 4 hours to 45 minutes
• Developed a custom dashboard integrating 5 monitoring tools, improving visibility and reducing MTTR by 30%
• Mentored 3 junior team members on troubleshooting methodologies, increasing team efficiency by 20%

Sep 2012 – May 2013 · 8 mos

• Created and executed 200+ automated test cases, increasing test coverage from 70% to 95%
• Identified and logged 150+ defects, contributing to a 30% improvement in overall software quality
• Developed automation scripts that reduced manual testing time by 60%, allowing for more frequent test runs
• Collaborated with a team of 6 to implement continuous integration, reducing build failures by 40%