Mar 2022 – Nov 2024 · 2 yrs 8 mos · Bengaluru, Karnataka, India · On-site

• Building for a Billion Users with a Cause.
• A dream which very few have even dared to dream, competing against one of the largest tech giants in the world in their dominated playing field.
• Indus Appstore is the answer to all the concerns of the mobile app ecosystem. We are working to liberalise the Android ecosystem so that our users have ease of use and equal access to apps, games and content on their mobile phones.
• https://www.phonepe.com/press/phonepe-announces-the-launch-of-the-indus-appstore-developer-platform/
• Indus Appstore provides a seamless experience to the end users & app developers in a personalized, localized and liberalized environment.
• Among those who go Searching for a Purpose, building and optimising for Search is my prime purpose.
• Crafting a delightful experience for the upcoming 1 Billion Smartphone users and lakhs of Developers by creating a difference in their mobile ecosystem.
• Optimising flows to enable app developers to get their apps published with ease & sans any cumbersome processes
• Guiding users in their app & content discovery journey on the platform and improving Funnel conversions
• Driving new product Initiatives at Indus Appstore by working cross-functionally across potential partners and exploring ways of integrating cohesively

Mar 2018 – Mar 2022 · 4 yrs · Chennai, Tamil Nadu, India · On-site

• Building the End to End Enterprise digital platform product for the 2nd largest Healthcare payer in the USA.
• Crafted and championed business case development for a strategic partnership with a global tech leader, introducing an AI-driven pre-emptive cloud platform. The transformation drove a 3X surge in user satisfaction and halved the cost of care
• Collaborated with executives to co-create a 5-year strategy driving 300% organizational growth and positioning us as an industry leader. Successfully executed, resulting in a revenue increase from $30M to $100M annually
• Delivered growth consulting services and strategic business & technology solutions to major clients, leading to a reduction of up to 15% in their per member per month (PMPM) costs through our enterprise platform product
• Piloted building of enterprise product framework which reduced requirement misconception by 54% for our teams. The framework served as a playbook for thorough analysis of impacts on all our platform products
• Enhanced sales experience for agents by developing a new instant quote generation tool and seamlessly integrating it with our CRM system. There was a 33% improvement in sales projection accuracy for management, fostering delight among all our agents
• Led training and expansion of offshore PM practice, achieving a remarkable 133% growth within just 9 months
• Applied extensive domain expertise to map customer journeys, enhancing the overall customer experience with our product. Recorded a significant 27% reduction in customer abrasion for our health plan partners
• Conceived an automated self-servicing reporting tool for clients, eliminating 80 hours per week of manual effort
• Transformed strategic initiatives into actionable product requirement documents. Served as a servant leader, ensuring product success through close collaboration with stakeholders and cross-functional teams, achieving 100% target on client commitments for budget and solution quality

Apr 2016 – Mar 2018 · 1 yr 11 mos · ASEAN & Australasia

• Client engagement specialist who was recognized as a budding sales leader across the organization. Achieved yearly sales target of 1.5 M USD by working alongside senior VP of sales in APAC and ANZ
• Considered a perfect team player, as I enabled our sales leader to win a new logo worth 5 M USD; It was an IBPM implementation and AWS cloud migration project for a leading security services provider
• Formulated impactful sales strategies, executive “C” suite presentations and negotiated contracts with clients
• Developed service offerings for innovative digital solutions like IOT (connected devices, wearable tech) and RPA
• Successfully closed over 35 deals in Healthcare, Insurance, and Life Sciences sectors, totalling over $60M in value
• Conducted competitor analysis and contributed to storyboarding initiatives with executive leadership, resulting in the acquisition of large multi-million $ contracts by drafting winning strategic themes for our proposals

Apr 2014 – Mar 2016 · 1 yr 11 mos · Greater Chennai Area · On-site

• Successfully managed key modules of an enterprise-level product and ensured impeccable achievement of product release milestones through classification and prioritization of the key product features
• A change agent who headed various integration exercises for the whole team during the transition to a different tool (JIRA) or platform. Aided managers to recognize & mitigate scope creep of 53% in an agile environment
• Hands-on experience with enterprise platform product -MMIS (Medicaid Management Information Systems)
• Developed user stories & framed acceptance criteria for features from prioritized product backlogs
• Investigated and enhanced the functional quality of product documentation. Completed the process within the stringent timelines by which the team avoided a potential 20 M$ fine due to non-compliance

Aug 2010 – Apr 2013 · 2 yrs 8 mos · Greater Chennai Area · On-site

• BASE SAS certified Developer.
• Coded an automation tool to handle the manual tasks with no manual intervention; labor hours reduction rate for the client was 100%. $12000 capital saved for the client
• Performed optimization in SAS codes which reduced processing time and memory utilization. Jobs that ran for 1 hr in production occupying 1 Tb memory were executed in 50 seconds with usage of 40 GB memory
• Implemented the addition of 2 new line of businesses which involved intricate analysis of business requirements and assessing the impact on existing client processes
• Subject Matter Expert (SME) for 2 highly critical jobs; single point of contact between offshore &client. Received individual appreciation from the clients for delivering with excellent quality and efficiency