Gourav Azad

Operations Associate

South Delhi, Delhi, India6 yrs 11 mos experience

Highly Stable

Key Highlights

Expert in hotel onboarding and quality assurance.
Proficient in operations management and inventory control.
Strong background in customer support and problem resolution.

Stackforce AI infers this person is a Hospitality Operations Specialist with strong customer support and quality assurance skills.

Contact

Skills

Core Skills

Operations ManagementQuality AssuranceCustomer SupportProblem Solving

Other Skills

OTA CallingInventory ManagementPricing ControlOnboarding HotelsUpdating AmenitiesVisual AuditQuality ChecksSOP ComplianceReal-time Issue ResolutionZendeskFreshDeskJiraDigital MarketingSearch Engine Optimization (SEO)Decision Making

About

Currently, I'm working with OYO rooms as central ops, (Head Office, WFH) As a part of OpsBG, (Ops Epicenter) My responsibility is to onboard the hotels through visual audit, and I ensuring all the quality checks are done during the audit Also taking care, Complimentary addition and OYO Desk requests

Experience

6 yrs 11 mos

Total Experience

6 yrs 11 mos

Average Tenure

6 yrs 11 mos

Current Experience

Oyo

Operations Executive

Jul 2019 – Present · 6 yrs 11 mos · Gurugram, Haryana, India

Currently Working on OTA Calling and Inventory management, (Pricing Control)
Worked on Various projects and processes such as SAM, Proactive Comp, OTA Calling and Inventory management, Onboarding hotels (SOB & Smart), BG Process, Updating Amenities and other restriction To control Ops queries

OTA CallingInventory ManagementPricing ControlOnboarding HotelsUpdating AmenitiesOperations Management+1

Uber

PSR

Aug 2016 – Jun 2019 · 2 yrs 10 mos · Gurugram, Haryana, India

Following the SOP and provide the solution within TAT
Solving the real-time issues with the efficiency
Escalated the cases such as Payment, Account configuration, tech bug, Compliance issue,
Solving the ticket assigned on Zendesk, Bliss, FreshDesk, Jira etc.
Maintaining the relationship & C-Sat

SOP ComplianceReal-time Issue ResolutionZendeskFreshDeskJiraCustomer Support+1