Sep 2011 – Oct 2019 · 8 yrs 1 mo · Hyderabad, Telangana, India · Hybrid

• Led a team of junior assistants, ensuring
• efficient task completion and professional
• development.
• Oversaw daily operations, ensuring
• compliance with company policies and
• industry regulations while optimizing resources
• for maximum output.
• Managed multiple projects concurrently,
• ensuring on-time and on-budget delivery.
• Collaborated with cross-functional teams to
• drive business objectives and ensure projec

May 2010 – Sep 2011 · 1 yr 4 mos · Hyderabad, Telangana, India · On-site

• Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
• Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
• Participated in regular team meetings, contributing valuable insights toward process enhancements.
• Handled high volumes of incoming work requests while maintaining excellent organization.

Nov 2009 – Apr 2010 · 5 mos · Hyderabad, Telangana, India · On-site

• Assisted customers with inquiries and orders, ensuring a positive experience.
• Managed high call volumes with professionalism, contributing to team success.
• Enhanced customer satisfaction by resolving issues promptly and effectively.

Mar 2008 – Apr 2009 · 1 yr 1 mo · Hyderabad, Telangana, India · On-site

• Major Duties & Responsibilities
• Cross-functional Collaboration & Project Delivery: Partnered with product managers, developers, and QA teams to design, test, and deploy software solutions, consistently delivering projects on time and within scope for all clients.
• Agile Sprint Planning & Estimation: Contributed to sprint planning by accurately estimating task complexity, enabling better workload allocation and improving team delivery predictability by 20%.
• Application Performance Optimization: Analyzed and optimized algorithms and data structures across multiple applications, achieving a 30% improvement in processing speed.
• Training & User Enablement: Developed structured training materials and conducted workshops for 500+ end-users, ensuring smooth adoption of new features and reducing support requests by 25%.
• Requirements Analysis & Gap Assessment: Led requirements gathering sessions and gap analysis during user workshops, aligning software solutions with business needs and decreasing rework by 15%.