Greg Salvato

CEO

New Albany, Ohio, United States29 yrs 3 mos experience
Highly StableAI Enabled

Key Highlights

  • Transforming contact center performance management.
  • Empowering frontline workers through innovative solutions.
  • Building successful software companies across multiple industries.
Stackforce AI infers this person is a SaaS and HR Tech expert with a focus on AI-driven solutions.

Contact

Skills

Core Skills

LeadershipContact Center TechnologyPerformance ManagementArtificial Intelligence (ai)Strategic PlanningBusiness DevelopmentBusiness StrategyCustomer ExperienceCorporate AdvisorySoftware DevelopmentInformation SecurityEntrepreneurship

Other Skills

Employee EngagementData-Driven Decision MakingData AnalyticsGamificationBusiness Process AlignmentBusiness OperationsMarketingSales StrategyNetworkingCandidate IntelligenceResume OptimizationInterview CoachingM&A TransactionsStrategic AdvisoryClient Engagement

About

As CEO of TouchPoint One, I lead the transformation of contact center performance management by optimizing the intersection of human potential and artificial intelligence. Driven by a lifelong commitment to helping others succeed, I focus on empowering traditionally undervalued frontline CX workers and supporting fellow entrepreneurs. My career began as an outbound telesales representative at CUC/Cendant after graduating from The Ohio State University. This experience provided insights into customer engagement challenges that would later influence my work and fuel my passion for creating systems that empower and inspire excellence among frontline workers. My performance led to recruitment into financial services, where I earned NASD Series 7 and 24 licenses, deepening my understanding of economics, business operations, and investment principles, knowledge that became the springboard for my entrepreneurial ventures. As Chairman and CEO of PWI (1997-2015), I built a global software development company with engineering centers in the U.S. and Eastern Europe, delivering custom solutions for clients from startups to global enterprises. Throughout this journey, I've created opportunities that increase the probability of success for individuals demonstrating hard work, honesty, creativity, and compassion. I served as Board Director and COO at Internet Transaction Solutions (1997-2007), pioneering electronic payment solutions before acquisition by Online Resources Corp. I also founded and led Privacyware (1999-2023), developing web application firewall, endpoint defense, and security analytics software with early AI and machine learning applications. Today, I serve on the Forbes Technology Council, advise companies including Calamu Technologies and ai1 Technologies, and recently joined the Landmark Ventures Executive Advisory & Dealmaking (LEAD) Program. Through TouchPoint One's Acuity platform and gamification solutions, we help organizations make data-driven decisions that maximize operational effectiveness while creating merit-based pathways to success. I remain an active investor and mentor to entrepreneurs and contribute as a Customer Service and CX Judge for the Stevie® Awards, coming full circle to the industry where my career began. My greatest fulfillment comes from initiatives that create a ripple effect of success, empowering individuals who, in turn, elevate others around them.

Experience

29 yrs 3 mos
Total Experience
17 yrs 9 mos
Average Tenure
5 yrs 11 mos
Current Experience

Applicantprime

Founder & CEO

Apr 2026Present · 2 mos · Columbus, OH · On-site

  • The labor market is being rewritten in real time. Layoffs are accelerating, automation is absorbing entire job categories, and the people getting displaced — contact center workers, frontline staff, mid-career professionals — are navigating it with tools built for a slower era.
  • For enterprises, how you offboard people now shapes employer brand, candidate trust, and the goodwill that drives hiring, retention, and shareholder value for years after. Treating workforce transitions as a cost center is no longer survivable.
  • ApplicantPrime is the candidate intelligence layer for the modern job market. We give job seekers a complete operating system for finding their next role:
  • Know Thyself — personality and strengths assessment so candidates apply from clarity, not guesswork
  • Cast the Net Wider — surfacing roles and pathways beyond the obvious next title
  • Real-time company intelligence — live web signals and SEC filings translated into what each employer actually cares about right now
  • Tailored resumes and cover letters — built to clear ATS filters and land with the humans behind them
  • Mock interview coaching — role-specific practice with feedback that builds real confidence
  • Prime Mover networking — LinkedIn-integrated outreach that turns warm connections into actual conversations
  • For employers managing transitions, we deliver the same capability at scale, so the people leaving your organization carry a good story about you into the rest of their careers.
  • I've spent my career building systems. This is a fight I couldn't and no one should resist.
LeadershipEntrepreneurshipNetworkingBusiness StrategyCustomer Experience

Landmark ventures

Executive Advisory Member

Mar 2025Present · 1 yr 3 mos · New York, NY, United States

  • Strategic advisor in Landmark Ventures' Executive Advisory & Dealmaking (LEAD) Program, collaborating with the Investment Banking practice to source, develop and execute client engagements. Focused on M&A transactions, financing opportunities, and strategic advisory services for technology companies, with emphasis on AI, CX, cybersecurity, enterprise SaaS, and fintech. Partner with senior leadership to identify prospective clients, develop compelling value propositions, and support transaction execution to drive successful outcomes.
M&A TransactionsStrategic AdvisoryClient EngagementCorporate AdvisoryBusiness Strategy

The stevie® awards

Customer Service and CX Judge - 2024/2025

Dec 2023Feb 2025 · 1 yr 2 mos · United States · Remote

  • Stevie Awards Customer Service | Contact Center Achievement Judge 2023-2025

Ai1 technologies

Strategic Advisor

Oct 2023Present · 2 yrs 8 mos · New York City Metropolitan Area · Remote

  • ai1 Technologies is an early-stage developer of advanced AI-driven financial technology, enabling banks, mortgage companies, and lenders to operate more efficiently, reduce risk, and improve customer experience. ai1 is revolutionizing lending through its AI-driven 'Live Lending/Credit NeuroNet' platform, which uniquely combines traditional lending criteria with dynamic micro and macroeconomic indicators for real-time credit decisioning. The system's distinctive features include automatic reassessment of previously declined applications as conditions change, proactive applicant guidance, and sophisticated scenario modeling, all powered by advanced technologies like KAN (Kolmogorov/Arnold Networks), Deep Learning, and Fuzzy Metrics to deliver smarter, faster, and more precise lending decisions while improving operational efficiency and reducing risk.
AI TechnologyFinancial TechnologyCustomer ExperienceArtificial Intelligence (AI)Business Development

Forbes technology council

Official Member

Dec 2021Present · 4 yrs 6 mos

Calamu technologies

Strategic Advisor

Jul 2020Present · 5 yrs 11 mos

  • Calamu Board of Advisors. Strategic Advisor and seed-round investor to this early-stage disruptor in the data security market. Calamu Protect is a revolutionary data protection platform that forms a safe “data harbor” and makes any data immune to a data breach or ransomware attack.

Touchpoint one, llc

2 roles

CEO

Promoted

Jan 2013Present · 13 yrs 5 mos

  • TouchPoint One is the leading provider of employee engagement and performance management solutions for contact centers. The Company’s Acuity product is a full-featured contact center performance management solution that enables improved decision making, talent development, and process execution at every operational level. TouchPoint One employee engagement solutions deliver the rich benefits of enterprise gamification through innovative design and complete, functional alignment with business processes and strategies.
Employee EngagementPerformance ManagementArtificial Intelligence (AI)Data-Driven Decision MakingLeadershipContact Center Technology

Strategic Advisor

May 2012Jan 2013 · 8 mos

  • Strategic Advisor - business operations and development, marketing/sales, strategy and vision.
Business OperationsMarketingSales StrategyStrategic PlanningBusiness Development

Privacyware

Chairman & CEO

Mar 1999Dec 2023 · 24 yrs 9 mos · Red Bank, New Jersey, United States · On-site

  • Provider of web application firewall, pc security and security data analytics software. Privacyware products leverage conventional and advanced analytics technologies to help systems administrators, IT security and compliance personnel more effectively identify, understand and prevent malicious, unauthorized and/or deviant computing system activity. Privacyware is a member of the Microsoft Partner Network with Silver OEM and Independent Software Vendor (ISV) competencies.

Internet transaction solutions, inc.

Board Director, Chief Operating Officer

Sep 1997Aug 2007 · 9 yrs 11 mos · Columbus, OH

  • Provider of Total ePayment Solutions, including PayMyBill bill payment services, enabling billers and collectors to be paid electronically through all payment methods (check, credit and debit card, PINless debit) and all payment channels (IVR, Web, call center, etc.).
  • Member of the Board of Directors and Compensation Committee
  • COO (1998-2002)
  • Acquired by Online Resources Corp - August 2007
Software DevelopmentGlobal OperationsBusiness StrategyEntrepreneurship

Pwi, inc.

Chairman & CEO

Mar 1997Dec 2015 · 18 yrs 9 mos · Red Bank, NJ

  • PWI is a leader in globally distributed software development services that maximize IT budgets, fuel innovation, streamline operations and ensure competitive advantage. PWI is a member of the Microsoft Partner Network with Silver OEM and Independent Software Vendor (ISV) competencies..
Web Application SecuritySecurity AnalyticsSoftware DevelopmentInformation Security

Education

The Ohio State University

BA — English

Bexley HS

Stackforce found 100+ more professionals with Leadership & Contact Center Technology

Explore similar profiles based on matching skills and experience