Mar 2025 – Aug 2025 · 5 mos · Freiburg, Baden-Württemberg, Germany · Hybrid

• Routine tasks in application support for Jira and Confluence (Data Center), creation of workflow automations with Jira Automation, scripting with Groovy, as well as analysis and handling of user requests

May 2021 – Jul 2024 · 3 yrs 2 mos · Dresden, Saxony, Germany

• Migrations, consolidations, optimization, and post-migration support for Jira and Confluence
• Automating administrative tasks using Groovy, PowerScripts (SIL), and database manipulations
• Conducting user training and providing troubleshooting support

Feb 2021 – Apr 2021 · 2 mos · Mannheim

• Enhanced Jira system performance by optimizing custom fields and workflows
• Resolved complex technical issues
• Promoted Jira best practices and trained Atlassian administrators

Aug 2020 – Dec 2020 · 4 mos · Munich, Bavaria, Germany

• Led the strategic migration of Atlassian tools to a Microsoft Azure data center, aligning perfectly with infrastructure requirements and adhering to project timelines, developed SQL-based solutions for in-depth analysis of JIRA instances and implemented a Confluence-based process to aggregate data on instance configurations across multiple organizational units. This initiative significantly improved cross-functional collaboration and accelerated application consolidation.

Jan 2020 – Jan 2020 · 0 mo · Munich, Bavaria, Germany

• Conducted 2-day workshop to facilitate the smooth transition of Jira Service Desk for 20 users from a server environment to Atlassian Cloud.

Nov 2019 – Mar 2021 · 1 yr 4 mos · Cologne Area, Germany

• Provided comprehensive system and application support for 10000-user JIRA server, effectively managed critical upgrades within AWS environments, and ensured optimal performance and reliability. Extracted JIRA database in order to archive JIRA data in MS Access.

Sep 2019 – Mar 2020 · 6 mos · Bonn Area, Germany

• Significantly enhanced JIRA performance, reducing indexing times from 4,5 hours to 0,5 hours, debugged and developed advanced calculated custom fields to enable Excel-like functionality within JIRA, optimized workflows, provided crucial support in troubleshooting for the support team.

Mar 2018 – Jul 2019 · 1 yr 4 mos · Waldbronn

• Developed a comprehensive solution for migrating from Kayako Help Desk to JIRA Service Desk. This solution included adapting workflows, transitioning service level management processes, SLAs, customer organizations, support agents, users, user roles, groups, and permissions. Conducted knowledge transfer sessions for product owners and the support team, and detailed the process for migrating the knowledge base into Confluence. Developed and documented migration and release plan, and application support model. Conducted knowledge transfer sessions for product owners and the support team, and outlined the process for migrating the knowledge base into Confluence.

Mar 2016 – Sep 2017 · 1 yr 6 mos · Ulm Area, Germany

• Provided expert consultation and support to the Atlassian support team for German automotive enterprises, overseeing a complex environment with 10+ instances (from 250 to 10000 licensed users) of JIRA, Confluence, Bitbucket, FishEye, Bamboo. Implemented customizations in JIRA projects and workflows, conducted thorough requirements analyses, and managed changes and migrations for JIRA projects and Confluence spaces, robust Jira administration, business and user support, troubleshooting, performance optimization.

Aug 2015 – Dec 2015 · 4 mos · Amsterdam Area, Netherlands

• Served as the support lead for a 2000-user JIRA server, handled user requests, configured workflows, projects and fields in JIRA to optimize operations. Implemented the enhanced IT onboarding workflow in JIRA using SIL add-on. Developed, documented, and presented a comprehensive solution for integrating corporate groups from Active Directory into Atlassian Crowd, thereby streamlining the process of managing user permissions in Atlassian applications through existing Active Directory tools and processes.

Oct 2014 – Jun 2015 · 8 mos · Karlsruhe Area, Germany

• Optimized the user-group structure, significantly reducing the effort required to manage user permissions and streamlining the onboarding/offboarding processes, with documentation in Confluence. Configured the bug-management workflow to meet the specific needs of the development team and Agile coaches. Configured and assisted in the implementation of recruitment and custom request tracking workflows. Supported the DevOps team by resolving JIRA issues and developed Confluence user macros for scaled agile project analytics, utilizing data sourced from the JIRA database.

Feb 2013 – Mar 2015 · 2 yrs 1 mo · Paris Area, France

• Designed and implemented workflows, forms, and custom table fields to collect, aggregate, and enable searches of information about the installed base of equipment across various sites, utilizing standard JIRA features and marketplace add-ons.
• Provided user and application support, which included scripting, troubleshooting, and performance optimization. Configured and programmed workflows and custom fields.
• Developed confluence user macros for analytical reporting from JIRA and Confluence databases. Implemented change of user group structure for a group of 400 users. Dome PoC for integration of JIRA with Remedy.

Sep 2012 – Oct 2012 · 1 mo · Mainz Area, Germany

• 10-days workshop. Configured the proof of concept for implementing Confluence and JIRA for tracking business processes of WiSo-redaction.

Jul 2011 – Jan 2012 · 6 mos · Bonn Area, Germany

• Implemented consolidation of two production JIRA instances and RoundUp issue tracker into one JIRA instance. Supported JIRA administrators in troubleshooting.

Jun 2010 – Jan 2011 · 7 mos · Munich, Bavaria, Germany

• Implemented JIRA for general project management and time management, developed and conducted user training for time management and time tracking.

May 2010 – Present · 16 yrs · Germany

• Jira & Confluence Administration, Migration & Consolidation
• Automation & Scripting using Groovy, PowerScripts (SIL), and SQL/database manipulations
• Designing and implementing custom workflows in Jira and Confluence to support business and operational processes, ensuring scalability and efficiency
• Optimization of performance, workflow, custom field, permissions and user-group structure
• Implementing and managing Jira service projects, SLAs, and automating ITSM processes
• Configuring Atlassian tools to support Agile practices
• Diagnosing and resolving complex technical issues in Atlassian tools
• Conducting user and administrator training sessions, promoting best practices, and transferring knowledge
• Collaborating with cross-functional teams to gather requirements and develop customized solutions
• Creating detailed technical documentation for configurations, migrations, and process flows

Nov 2009 – Apr 2010 · 5 mos · Munich, Germany

• Implemented JIRA for managing IT-project portfolio and for IT-support. Tested various corporate systems and methods for project management, E-SSO, CRM, facility management, proposed IT strategy of the company, managed IT portfolio.

Jan 2006 – Mar 2008 · 2 yrs 2 mos · Moscow & London

• Performed 1 level support for program-trading applications, as well as engineering support, integration and production deployments. Conducted technical management of some production releases and changes. Has recovered system data after outages and performed data reconciliation in applications through databases. Trained new 1st-line support teammates. Has Implemented JIRA for incident management for the support team.

Mar 2000 – Nov 2006 · 6 yrs 8 mos · Moscow, Russia

• Developed for web sites for various companies. Has developed custom content management system in 2002 (Perl, MySQL, Apache) and another one in 2003 (Oracle, Perl). Has developed web application for tracking foundation expenses (PHP, Apache, XML/XSLT, Oracle, PL/SQL, SQL/XML, XSQL, async web requests with XMLHttpRequest, JavaScript). Administered Linux, FreeBSD, MySQL, Oracle on physical production and development hosts.

Dec 1993 – Mar 2000 · 6 yrs 3 mos · Moscow, Russia

• Has developed language learning application (Delphi), a vector-font editor and format-converter (Turbo C++). Had developed a car-tracking app for a taxi company (MS Access), a student-management app for a training center (MS Access).

Mar 1991 – Nov 1993 · 2 yrs 8 mos · Moscow, Russia

• Has programmed and implemented an order-management and reporting application for a copy studio (MS Works). Developed software for experimental data processing (Fortran, Turbo Pascal).