Ravi Bhandari

Program Manager

Bangalore, Karnataka, India24 yrs 9 mos experience
Highly Stable

Key Highlights

  • Delivered $100M+ portfolios with 95% CSAT.
  • Reduced cycle time by 25–40% through standardization.
  • Built PMO playbooks and executive dashboards.
Stackforce AI infers this person is a Program Manager specializing in enterprise delivery and PMO across BFSI, Telecom, and Retail sectors.

Contact

connect@ravibhandari.inLinkedIn

Skills

Core Skills

Pmo Setup & GovernanceStakeholder EngagementProgram / Portfolio ManagementService Delivery AutomationOperations ManagementProject ManagementRisk ManagementService Delivery

Other Skills

Dashboards (PowerBI/ServiceNow)GovernanceRisk & ComplianceCloud Migration GovernanceData GovernancePortfolio ReportingNegotiationKey Performance IndicatorsFinancial ReportingCustomer SatisfactionStrategic PlanningReporting & AnalysisTrainingStakeholder ManagementExecutive Reporting & Dashboards

About

A few years ago, I watched a critical delivery decision stall not because the team lacked talent, but because the system around them was noisy: unclear governance, inconsistent templates, and reporting that created heat instead of clarity. That moment shaped how I lead today: build the operating system for delivery so teams can execute faster, leaders can decide sooner, and audits do not become fire drills. I am Ravi Bhandari, a Program Manager with 20+ years across BFSI, Telecom, Retail, and Public Sector, helping CTO/CIO orgs scale execution through PMO setup, governance, Lean/CI process re-engineering, and capability enablement. My edge is combining enterprise delivery rigor with learning systems turning best practices into SOPs, playbooks, onboarding toolkits, and searchable knowledge bases that actually get adopted. What I am known for -Building / maturing CTO PMOs: stage-gates, change control, benefits tracking, cadence, and portfolio governance -Creating exec-ready visibility: dashboards for scope/schedule/budget/capacity, RAID, dependencies so SteerCos focus on decisions -Engineering repeatable delivery: standard ways of working that reduce cycle time and improve quality -Driving role readiness: training needs analysis, competency frameworks, train-the-trainer, adoption measurement Selected outcomes -Delivered 10+ concurrent programs with $10M+ budgets and 95% CSAT (Infosys) -Improved delivery timelines by 25–40% via standardization and adoption (Infosys) -Increased team efficiency +35% and reduced attrition –20% through coaching and structured execution (Infosys) -Reduced reporting turnaround –35% by instituting PMO dashboards/templates (RHUJ) -Reduced recurring tickets –40% and improved response time –35% via workflow redesign and ticketing improvements (HCL Infosystems) If you are a CTO/COO/CIO leader looking to improve portfolio reliability, governance, and adoption of execution discipline, let’s connect. 📩 connect@ravibhandari.in | 🌐 ravibhandari.in

Experience

Rhuj management services

Program Delivery & PMO Advisor

Jun 2024 – Present · 1 yr 9 mos · Remote

  • 35% reporting turnaround by setting PMO standards, dashboards, and decision-led SteerCo/portfolio reviews (owners + due dates captured).
  • Reduced “status noise” by standardising cadence, templates, and exception-based reporting for leadership.
  • Accelerated role clarity by converting execution practices into SOPs, playbooks, onboarding guides, and workflow standards.
  • Improved decision quality with CIO-ready MIS packs covering scope, schedule, budget, capacity, RAID, and dependencies.
  • Identified automation/GenAI enablement opportunities with value metrics, SLAs/OLAs, and improvement cycles to support scale.
PMO Setup & GovernanceDashboards (PowerBI/ServiceNow)Stakeholder EngagementGovernanceRisk & Compliance

Career break

Personal goal pursuit

Jun 2023 – May 2024 · 11 mos · Bengaluru, Karnataka, India

  • I spent time exploring internet marketing. I got better at digital marketing and eventually created my own personal brand. I ran blogs all by myself, making sure they worked well and looked good on all devices.
  • Professional website: https://technoevangelist.in/
  • I wrote articles that were easy for search engines to find, and I even wrote a book that you can find on Amazon KDP. I made the digital print available on https://www.amazon.in/dp/B0DM1T45GV

Infosys

Senior Project Manager

Jun 2012 – May 2023 · 10 yrs 11 mos · Bengaluru, Karnataka, India · Hybrid

  • $10M+ portfolio delivered across 10+ concurrent programs, maintaining scope/time and achieving 95% CSAT via proactive risk/vendor governance.
  • 25–40% faster timelines by institutionalising PMO playbooks, templates, and delivery cadences (standardisation + adoption).
  • +35% efficiency and –20% attrition by enabling 75+ engineers through coaching and structured ways of working.
  • +40% visibility and faster decision cycles by delivering ServiceNow/Power BI executive dashboards as a single source of truth.
  • +30% reporting/compliance accuracy through enterprise data governance and audit-ready documentation practices.
  • 35% reporting TAT by automating documentation workflows using templates and governance controls.
  • Achievements
  • 40% cycle time, +50% team efficiency via cross-functional ways-of-working uplift.
  • 2× awards for project excellence and operational improvements.
Cloud Migration GovernanceData GovernancePortfolio ReportingRisk & ComplianceStakeholder EngagementProgram / Portfolio Management

Hcl infosystems ltd.

Deputy Manager - Service Delivery

Nov 2010 – May 2012 · 1 yr 6 mos · Noida, Uttar Pradesh, India · On-site

  • 20% AHT and +15% revenue through Lean/CI workflow redesign and failure-trend-driven resourcing.
  • 100+ hours/month saved via buffer planning and service capacity optimisation.
  • 40% recurring tickets through SOP standardisation and BAU knowledge embed.
NegotiationKey Performance IndicatorsFinancial ReportingCustomer SatisfactionOperations ManagementService Delivery Automation

Simtech computronics pvt. ltd.

Senior Manager - Technical

Dec 2009 – Oct 2010 · 10 mos · Noida, Uttar Pradesh, India · Hybrid

  • 30% delivery cycles through improved planning/governance; +20% profit via vendor/resource optimisation.
  • Improved handovers via structured implementation guides and runbooks.
  • Achievement: 100% HP Global Certifications for technical staff via certification-driven capability program.
NegotiationFinancial ReportingCustomer SatisfactionStrategic PlanningOperations ManagementProject Management

Hcl infosystems ltd.

Assistant Manager - Technical

Apr 2004 – Nov 2009 · 5 yrs 7 mos · Noida, Uttar Pradesh, India · On-site

  • Identified 50+ vulnerabilities across 8+ enterprise security audits, improving risk visibility and remediation discipline.
  • 35% response time and +40% CSAT by rolling out a new ticketing system and training-led adoption.
  • Improved FCR and reduced repeats by authoring user guides and knowledge assets.
Reporting & AnalysisCustomer SatisfactionOperations ManagementRisk ManagementService Delivery

Rt outsourcing services ltd

Engineer - Technical

Dec 2000 – Mar 2004 · 3 yrs 3 mos · Delhi, India · On-site

  • 25% ticket volume and +20% FCR by building a reusable knowledge base and coaching playbook.
  • Achievements: Awarded for highest corporate client satisfaction; recognised as top individual & team contributor (2003).
TrainingStakeholder ManagementCustomer Satisfaction

Education

Gulbarga University, Karnataka

Bachelor of Engineering - BE — Electronics and Communication

Nov 1995 – Oct 1999

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